Customer Reviews
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Siggy Mitchell
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Daniel was great to work with, didn't feel pressured at all by far the best buying experience I have ever had. (Employee: Tyler Spencer, Daniel Clinton)
Thomas Orzechowski -
I stopped in at HRHD to get info on my previous purchases for an insurance claim. Kevin Weeks is one of the most knowledgeable and the best parts techs I have ever come across. I've traveled all over our country and have been to a lot of dealerships, Kevin is the very best! He not only got my previous purchase data printed out, he helped me resolve an issue on our 2020 HD Freewheeler security system. My visit and getting our freewheel squared away was the highlight of the day. Thank you Kevin for your outstanding service. You represent Hampton Roads Harley-Davidson in a superior manner! Keep up the great work and for being there for us riders! (Employee: Kevin Weeks)
Thomas Hall -
I visited HRHD for another reason. However, Cassie observed me looking at new helmets and came immediately over after she finished with a current customer. She answered my questions and helped me get a new helmet on order for the color I wanted. Cassie is always helpful, respectful, and knows how to provide outstanding customer service! (Employee: Cassie Burnette)
Thomas Hall -
still love her! (Employee: Darlene Garrison)
Patricia White -
Everyone treats you like family here at this store. You walk in and feel like home. Dani is one the best sale people here. Anyone is willing to help you out. I am always on the look out for sales. I got boots today for 45 dollars. Good people and good prices. (Employee: Tyler Spencer)
Keely Reida -
Brought my Son's 883 in for an Inspection. Adam called me and told me he needed license plate lights. I knew that, but its been that way for three years and no one has caught it. I was worried because it normally takes a while to get work done there and my son was coming home on leave from Bahrain after being there over a year. Thats not a bad comment for how long it takes to get work done, I understand you guys are busy. Anyway, Adam got some LED lights put on it and ready to go in about an hour. Thanks for everything you guys do. Now me and my son are going for a ride today. Happy New Year
Steven Tanner -
Many thanks for helping my wife pick the right helmet for her. She is claustrophobic, but with Darlene's help, she was able to pick a helmet she was comfortable with. When it came in, Darlene made sure it fit right and was comfortable to wear. Kevin assembled the blue-tooth and told us when we are ready to come back and he would assist us make the connections work. Both were very courteous and professional and we look forward to working with them again. (Employee: Darlene Garrison, Kevin Weeks)
Bob Donnelly -
Kevin as always provided excellent guidance and direction on the parts to help take my 2017 RGS to the finish line.
walter flint -
I Feel like Family everything I go there!
Lionel Anderson -
Darlene is always friendly and cheerful. She is a great asset to the team. (Employee: Darlene Garrison)
Barbara Lynch -
Needed light bolts for my bike, Brodie got my bolts in a timely manner. Thank you!!! (Employee: Ian Brodie)
Michael Bowman -
Kevin from parts department always goes above and beyond to ensure satisfaction is guaranteed and very knowledgeable
Stephen Punter -
I appreciate them fitting me in and taking care of the recall work. (Employee: Adam Geouge)
Michael Mcpherson -
Always a great experience working with Kevin (Employee: Kevin Weeks)
Charles Muraca Sr -
Wanted to get my wife's Fatboy inspected before the weekend and Adam was able to fit me in. Great service as usual and I was in and out in about 30 minutes! (Employee: Adam Geouge)
Richard Tamashiro-Costa -
Wanted to get state inspection done before the weekend and Adam was able to fit me in and it was finished in about 30 minutes. Great service as usual!! (Employee: Adam Geouge)
Richard Tamashiro-Costa -
Staff took the time to explain everything I needed to check to purchase a helmet and heated liner for my jacket and gloves. Its nice to get the personal attention and the information that I had not read when selecting new accessories. (Employee: Chelsea Shannon)
Natus Sheene -
Always friendly, helpful and professional, love dealing with her!! The whole staff is great!! (Employee: Darlene Garrison)
Nicholas Mandella -
Great job by all for your service both on the bike (maintenance) and in the showroom (clothes and sales). Your professionalism is very much noticed and appreciated by my wife and I. Happy holidays, happy New Year and stay healthy. (Employee: Adam Geouge, Will Daugherty, Debi "Panhead" Myers, Darlene Garrison, Cassie Burnette, Matt Blue)
Kevin Woodrum -
I would like to thank the associates of HRHD that provided their expertise to achieve the performance that was expected. They were very patient and understanding of the concerns and worked diligently to produce the expected performance results. Everything does not happen as expected on the first go round but the management and service team never stopped trying to satisfy me. Thanks again (Employee: Kevin Dennis, Will Daugherty, Junior Tillman)
Jim Iacovazzi -
Dropped off trike for seasonal maintenance, remove Hawg Skins, recall repairs and detailing. Ill admit Im persnickety when it comes to detailing but Keith exceeded my expectations. If you want your bike/trike shining as it wee right off the show room floor, make an appointment with Keith. (Employee: Keith Callanan)
Diane Huston -
Every time I come in Adam has a great personality. He is very pleasant and knowledgeable about his job . He treats me like more than a customer. He is the reason I keep coming back. (Employee: Adam Geouge)
Milton Hardy -
Cassie very sweet and helpful (Employee: Darlene Garrison, Cassie Burnette)
Karen Hamrick -
Cassie very sweet and helpful (Employee: Darlene Garrison, Cassie Burnette)
Karen Hamrick -
Darlene is always exceptionally helpful every time I visit! (Employee: Darlene Garrison)
Eric Hardcastle -
Family feeling, always felt welcomed, and no one was pushy.
Tracey Davis -
Thanks for providing for my latest purchase. I researched the prices of batteries and the original part was the best performance and price. Thank You, (Employee: Kevin Weeks)
John Berry -
Always quick to help get me back out on 2.
Matthew Jensen -
I have bought parts from Kevin often. Always friendly, and knowledgeable about everything you need when adding an accessory or regular maintenance. Another of of the great service people at HRHD. (Employee: Kevin Weeks)
Mark Garrett -
Had a great visit with several staff. Bought 4 really nice poker chips only to not make it home with them. I have no idea what happened to them. Other than that had a great visit with parts guy and guy at the door and the lady. Sorry i cant remember all their names. (Employee: Darlene Garrison)
Mack Word -
Anytime Ive placed a special order. They deliver! The items come in in a timely manner. They are so helpful and respectful! Looking forward to my next motorclothes purchase!!! (Employee: Darlene Garrison, Cassie Burnette)
Michael Bowman -
Hes very knowledgeable and fast and accurate at doing his job. I depend on him every time I need something. When I call on the phone he even knows my voice and name. Great job!!! (Employee: Kevin Weeks)
Timothy Fortune -
Came in on Saturday early afternoon for a inspection they told me it would be about 1 1/2 hours Inspection done in about a hour better than he said Totally satisfied thanks
Bernard Noyes -
As always Junior did an exceptional job on the service on my bike! Juniors attitude and friendliness makes him a great asset to you dealership! (Employee: Junior Tillman)
Sam Harvey -
He has a great attitude and very knowledgeable. I will call Adam again if I have any problems or questions! Awesome employee keep up the good work buddy (Employee: Adam Geouge)
Shawn Bateman -
The team here is phenomenal. I have come in a few times for bike services and some random stuff on the bike and every time Adam and Wade have always gotten my bike squared away. This place will go above and beyond to earn your business. Highly recommend.
Joshua Eurell -
While I truly dislike their hours, worse than a Bank, the service department is the best. (Employee: Adam Geouge, Junior Tillman)
Lewis Bellinger -
GOOD and PROMPT Service
Bill M -
Jon helped me through the whole process to make everything from trading in my old bike to rolling out on my new road glide as painless as possible. It was a pleasure doing business. (Employee: Jon Mitchell)
Andrew Jarvis -
Joe led us around, git us to the right people and we shared our military past and new trike information. Great guy! Also your two ladies at the registers and your parts guy that sold me my saddlebags for my trike. All knowledgeable and very friendly! Thanks for everything! (Employee: Joe "Joy Ride" Hyatt)
John Stroud -
Great Customer Service! Thanks Everyone (Employee: Tyler Spencer)
Chris Gibbs -
Always takes care of me. What a team. Makes me feel like Im nr one priority. Quality work. I call out Adam here but many others I commend as well across dealership. (Employee: Adam Geouge)
Bob Bougher -
Took care of me and was always very friendly (Employee: Cassie Burnette)
Carl Laycock -
Satisfied customer As usual when dealing with Kevin he runs his fingers across those keys makes a click and you have made your purchase you know when it will arrive approximately and you are on your way as once again are you satisfied customer (Employee: Kevin Weeks)
James Mahady -
Kevin was very helpful in identifying what I needed and explaining the options and rationale for my purchase. Thanks! (Employee: Kevin Weeks)
John Leist -
Every1 at HRHD is outstanding. (Employee: Tyler Spencer, Daniel Clinton)
MARK BERGER -
I had service done on my 2014 fatboy. The customer service in the service department was excellent. They kept me informed about what was going on with my bike. Junior did an excellent job on my bike. He always works on my bike and making sure that I'm always safe. (Employee: Junior Tillman)
Randy Dombrowski -
Amazing group of people. Tony with all his patience trying to fit me with the perfect bike. Adam absolutely great and patient when it came to all the difficulties I had with previous bike and listening to all my complaints, just overall dealing with me. Danni just an amazing person overall. Proud to call these three family. Kevin for taking a bad situation and making it right. A great example of a real manager and making me feel important! Thank you yall!! Now lets RIDE!!! (Employee: Tyler Spencer, Adam Geouge, Tony Swims, Danni Herring, Kevin Dennis)
BILLIE WHITLEY -
Was able to take it in early. Service scheduled for Thursday and Wednesday down on Saturday. Which included state inspection, 60,000 mile service, stage 3 cleaning and detail. Plus replaced front brakes and horn. Very please.
James Sandefur Sr -
Absolutely the best team!!!! Highly recommend!!! (Employee: Tyler Spencer, Adam Geouge, Tony Swims, Danni Herring, Kevin Dennis)
BILLIE WHITLEY -
My sales experience was top notch. Hampton roads hd is my dealership for life. I cant wait to get my bike completed with parts and accessories.
Antonio Swims -
First Class without a doubt! Fun team to work with that are willing to go the extra mile! Tons of inventory, dont have it theyll get itFAST! Thanks again Hampton Roads HD, well see yall again for sure! Cheers! (Employee: Tyler Spencer, Danni Herring, Chris Modlin)
Bryce Flader -
My family and I stopped in on our way home from vacation and had such a great experience. Danni was super friendly and good with my boys. She made the atmosphere very welcoming. (Employee: Danni Herring)
Lauren Seward -
I worked mainly with Joe while looking at a Harley in my budget. This was my first Harley and easily my best experience at a dealership (car or bike). The team made me feel welcome and created a great environment for me and all the customers I saw that day. Great crew - Will return. (Employee: Joe "Joy Ride" Hyatt, Adam Geouge, Jon Mitchell, Jake Sykes, Cassie Burnette)
Lee Latimer -
Kevin's my go to guy when it comes to my parts, not to take anything away from the other part guys for I'm sure they know their stuff as well but having Kevin help me with parts for MANY years at HRHD he has NEVER steered me wrong or ordered a wrong part. He has always been a great guy to do business with and I will continue to do so. (Employee: Kevin Weeks)
Donald Traynham -
I wanted to stay thank you to the Hampton Roads Harley Davidson Team for the exvellebt service that I received getting my 2017 trike today. Daniel Clinton did an amazing job. (Employee: Tyler Spencer, Daniel Clinton)
Stephanie Clinton -
Great Job! (Employee: Tyler Spencer)
COLT BRINK -
Very nice and knowledgeable about the models always gives you a great big bear paw handshake (Employee: Daniel Clinton)
Herman Waltrip -
Brought in my TriGlide for 30K Maintenance. Service completed in a timely and efficient manner. I brought it in after completing a 12K road trip and they returned it very clean.
Diane Huston -
Brought in my TriGlide for 30K Maintenance. Service completed in a timely and efficient manner. I brought it in after completing a 12K road trip and they returned it very clean.
Diane Huston -
Outstanding service as always - however, the customer service hours at HRHD are at best terrible! (Employee: Junior Tillman)
Lewis Bellinger -
Seat but broke while righting bike. Came in to get appointing service department to help infixed. Young man at counter said I didnt need an appointment that they could just come out front and it would only take a few minutes. He explained the price which I had done before on my other bike. So I bought the park and was able to easily install at home.
Leonard Jones -
Thanks to everyone in service for getting me in and out the same day, even worked past closing to finish the job. Everyone is friendly and courteous, great shop. Hell, they even had Black Label Society playing in the shop, my kinda place !!
Dave Spiers -
Great people (Employee: Tyler Spencer, Danni Herring)
ROBERT MATTHEWS -
We spent a lot of time at Hampton Roads looking for our bike. Tony S and Chris M worked with us and we walked out as the proud new owner of our first Harley. We were extremely pleased with all the help we received. All the staff at HR Harley were freindly, helpful, and courteous. I can't say enough about Tony though...an honest, straight shooter that helped us through the whole process. I would absolutley recommend this place. (Employee: Tyler Spencer, Tony Swims, Chris Modlin)
Bob and Kristine Martin -
Junior is the Man!! Thanks to all at HDHR!! Always treated like family!! Professional and courteous!! (Employee: Junior Tillman)
Nicholas Mandella -
If you ever need help with your Harley parts. These two guys are excellent and very knowledgeable. (Employee: Kevin Weeks, Jake Sykes)
William Garrison -
I cant remember everyones name that I spoke with but everyone there has been very nice very helpful in every way possible Casey wasexceptional Helping me to pick out a helmet and some other items TJ was great help me mount my cupholder on my bike with use of a couple of tools the parts dept I cant remember his name was great as well I would recommend a Hampton Roads to everyone (Employee: Joe "Joy Ride" Hyatt, Cassie Burnette, T.J. TEJADA)
David Thurston -
Very nice followed up with me went over everything would highly recomend him a great guy (Employee: Joe "Joy Ride" Hyatt)
David Thurston -
Always a great experience when I come there
William Hall -
Donna has been a stalwart member of the HOG team for several years now and has proven herself to be a little dynamo at all times. Always with a smile and cheerful greeting and time enough to address our issues even with the pressures of her 'Day Job'. Enjoy your retirement soon because you've certainly earned it. We're going to miss you more than words can say. (Employee: Donna Cox)
Douglas Alexander -
Donna has been a stalwart member of the HOG team for many years now and is going to be missed more than words can say. Always cheerful and eager to help even though she has a full load from her 'day job'. We're going to miss you tremendously. (Employee: Donna Cox)
Douglas Alexander -
Kevin always gets me the right parts I need for my bike. Always happy with his service (Employee: Kevin Weeks)
James Edwards -
Daniel and the Hampton Roads HD employees are a major step above other dealerships. Not only are the friendly and professional, but I wasn't treated like a customer that's being sold anything to prop up their numbers. I worked with Daniel for 3 months to find the right M/C. He listened, he asked me questions and answered mine. I found the one that said Buy Me!!! Can't ask for more than that. There was no pressure to buy something else that wasn't the one that felt right. The entire team treated my as a person. They answered my questions and asked questions to clarify what I was lookin for. I recommend them 1000% to anyone looking to purchase a M/C new or used. You won't go wrong with this team!!! (Employee: Tyler Spencer, Daniel Clinton)
Carl Stephenson -
Brought the bike in for service and fluid and filter changes. Chris did a great job on the requested services, and he also checked tire pressures and tightened the ignition switch, which I did not ask him to do. Katie was great to deal with as well. When I called to schedule an appointment I had talked to someone else, and something had gotten lost in the translation. Katie got it squared away when I got there Saturday for service. Thanks to both. (Employee: Chris Deisch, Katie Grey)
Joe Tschachler -
My Harley experience was phenomenal from T the beginning to the end. Jon was professional and knowledgeable about my 2022 Electra Glide. Highly recommend Hampton Rds. Harley Davidson. Will definitely be back.
Elfin Elliott -
When I first dropped my bike off to you guys which bike still there but Katie was very friendly and great answering any questions I had and she also has been staying in contact about everything going on with the bike and letting me know what next move should be used and I very happy with my service Im getting. Especially after my last few dealings with another dealership and that put a very bad taste in my mouth but Katie and the rest of the staff has been amazing. So thank you very much. (Employee: Katie Grey)
Nicholas Sparks -
The experience was amazing. The team was very helpful and the buying experience was not forced. They were very patient and helpful when breaking everything down for me and my spouse. (Employee: Danni Herring)
Dyzel Walton -
Daniel was very polite Helpful, knowledgeable about the bike. Genuine fella. Harley Family thank you. (Employee: Daniel Clinton)
Tracey Davis -
I have never had a bad experience with HRHD and I have been a customer since 2009.
Johnny Forrest -
Very nice and relatable person , easy to talk to and a great listener. Not to pushy but just enough to get you to think about what you want and how ur able to get it with the facts, no BS. Most important he's very knowledgeable about the motorcycles in the store. Over all, one of the best salesman Ive had. (Employee: Joe "Joy Ride" Hyatt)
Eugene Peterson -
Just dropped in to pick up some luggage for an upcoming trip and they had what I wanted and service was quick and friendly.
Bruce Warner -
State Inspection and service work were performed and completed as stated.
Mike Karnes -
I was very happy with my oil change and the Service rep Adam for getting the bike in and keeping me informed. Thanks happy for the outstanding service.
Dontae Wallace -
Great service yesterday purchasing my front tire for my Ultra Classic. I also had a oil change done , all while I waited in the waiting room. See you all the next time! (Employee: Adam Geouge, Kevin Weeks)
Marcs Pressure Cleaning Kashin -
Frenchie, and the entire HD Southside team, were an absolute pleasure to work with. They made the experience incredibly smooth and easy. I highly recommend this place!
Ashley Zack -
Junior gets 10 Stars!!! Recommended the cam and did the work!! I also added exhaust pipes with my 1k service. Can not stop riding the bike!!! Recommend him highly for any work to be done!! Excellent job, give the man a raise!!! (Employee: Junior Tillman)
Nick Mandella -
Let me start by saying thank you to my sales rep, Tony Swims. He really knew a lot about the bikes, the history and people who originally owned the bikes. He builds a relationship with the customers he works with. Very professional yet, is your buddy through it all. He was not trying to talk me into buying a bike. He just informed me and lead me to his personal interests in some bikes. Ended up landing on a bike I didn't even have any idea about when I went in. I love the bike. It's a good starter to this journey. Again thank you Tony, and all those involved in the celebration of my first motorcycle. (Employee: Chelsea Shannon, Tony Swims)
Brice Andrew Stinnett -
Upfront and honest (Employee: Jon Mitchell)
Christopher Alston -
Great job, friendly and professional. (Employee: Adam Geouge)
William Fordham -
Jeff is the epitome of professionalism! From minute one he was simply outstanding and has made the process very easy with absolutely no pressure!! Looking forward to telling all my friends about the experience I had with him and the staff. Also, Tyler was amazing no pressure no tactics just straight forward about the process and made me feel comfortable as well. This team rocks!!! Next will be when my bike is ready for service- if the service department follows the sales department it will be another world class experience and I will tell everyone I know. Thank you Southside. This is my first HD and I am so glad it happened at your store.
Craig Perez -
Jeff is the epitome of professionalism! From minute one he was simply outstanding and has made the process very easy with absolutely no pressure!! Looking forward to telling all my friends about the experience I had with him and the staff. Also, Tyler was amazing no pressure no tactics just straight forward about the process and made me feel comfortable as well. This team rocks!!! Next will be when my bike is ready for service- if the service department follows the sales department it will be another world class experience and I will tell everyone I know. Thank you Southside. This is my first HD and I am so glad it happened at your store.
Craig Perez -
Chris is the best Tech I have come across in the last 10 years. His attention to detail and care for the bikes is second to none. Chris and the service writer, Will, do an outstanding job at updating the customer on the status of their bikes. (Employee: Chris Deisch)
Ethan Pickett -
I always feel at home at Hampton Roads Harley Davidson! The staff are always welcoming and helpful! They really treat me like family. All of the staff are amazing! I cant say enough good things about these fine people!
Chris Dearhart -
Thanks Kevin for directing me to the Harley cooling fan for my Road Glide. The 131 conversion seemed to increase the heat output so anything to keep my ride cool is a good thing. (Employee: Kevin Weeks)
Douglas Alexander -
Worked with Debbie all week at National Buffalo Soldier Event. A credit to Dealership and the Motor Company. She knows how to treat people with respect and dignitya keeper. She needs a bonus or pay raise! Nick BigGuy Harrison. Buffalo Soldiers (Employee: Danni Herring)
Nicholas Harrison -
The whole team is amazingGreat work and adviceI will recommend them to anyone (Employee: Adam Geouge, Danni Herring, Jon Mitchell)
Jeremiah Levitt -
Jeremy did a great job in helping me choose and purchase my 2013 Dyna Fat Bob. Very pleased with the whole process.
Jason Steeg -
Great service, as always, at HRHD. Great service manager Will Daugherty! Junior Tillman is always on the ball.
Gary Fentress -
Recommend anyone to come talk to Adam! (Employee: Adam Geouge)
Jeffrey Tupponce -
Darlene and Cassie were VERY helpful in my purchase! Thank you ladies!
MICHAEL BOWMAN -
I have purchased parts from HR-HD several times. Everyone has always been friendly, professional, and helpful.
Robert Gucwa -
My first Harley purchase, Good team approach Sales team knowledgeable. (Employee: Tony Swims)
Phillip Howell -
05 Road King. Dumped the bike hard in April. Took it to the local HD shop ( I was out of town) They made repairs, but it still wasn't right. Still fishy in a straight line. Got back to Hampton and took it to HRHD. Junior fixed all the little errors from the other shop's lack of attention to detail and corrected the ride. Must be a fisherman, cause I got no fish now! HRHD has been my go to service shop since 2007 and Junior is a top-notch mechanic. I never seem to have any issues with the repairs he makes. (Employee: Junior Tillman)
Dave McCain -
The service department at HRHD is always there to keep you on the road! Service or upgrades, Adam makes it right every time. 5 Stars! (Employee: Adam Geouge)
Eric Hardcastle -
Guys are on the money as usual!!
Nicholas Mandella -
I've been dealing with Kevin Weeks for years at HRHD and he has NEVER steered me wrong with any of my parts that I've parched. Sometimes I think he's wrong, but he shows and explains why he recommends the part I'm looking for and damn if he isn't right. I like that he doesn't just try to sell me something that's wrong or that I don't need. (Employee: Kevin Weeks)
Donald Tray -
Attention to detail (Employee: Darlene Garrison)
PATRICIA WHITE -
Quick and easy. About 30 minutes from arrival to in the wind
Garrett Gook -
We went in to look around and ended up buying a street glide. The sales team was really fun and energetic. Jeremy was our salesman but hes not on the list yet.
Billy Cahoon -
Excellent buying experience,salesman Jon Mitchell was exceptionally knowledgeable and helpful in regards to the operation of the bike as well as all safety features, it was an absolute pleasure doing business with him,when I decide to get another bike I will be back. Edith G (Employee: Chelsea Shannon)
EDITH GONSALVES -
Makes you feel like family! (Employee: Joe "Joy Ride" Hyatt)
Oscar Soto -
Walked right in, ordered exactly what I wanted and was on my way! Super fast and professional! (Employee: Danny Cox)
Travis Talanca -
Awesome salesperson!
Patricia White -
Awesome salesperson.! (Employee: Darlene Garrison)
Patricia White -
Had an issue with my Battery turned out to be my voltage regulator.. the team fixed both on the spot without having an appointment Service and staff were first rate! Wish I shopped there in the first place thanks Adam (Employee: Adam Geouge)
Antoine Santiago -
Hello, indeed you did exceed my expectations . We are traveling from Maine and I stopped in last minute to see if I could get my oil changed and tires checked. Juan noticed my bike was shimming and asked if I noticed it. I just thought it to be normal. Nope, bad bearing in the front wheel. Kudos to him. I try to keep my bike in tip top condition but missed this major problem. Thanks to Katie and Juan. Katie was on top of things. I also chatted with John, the army vet. Great guy. All the other people made me feel welcome. Great job all
Carlo Giraulo -
I went here for my 1st bike and the sales ppl was really helpful and reasonable and very nice and i will definitely be coming back there I luv the ppl there (Employee: Chelsea Shannon)
KYLE HALL -
My charger had died for some reason and I couldnt find my receipt; Kevin took the time to pull up my past purchases and found when I purchased the charger. Unfortunately for me it had gone past the warranty, but provided another charger that will work. Thank you for your time and talk about equipment and bikes! Gary (Employee: Kevin Weeks)
Gary Tompkins -
Thank you for working me in for and oil change on Saturday without an appointment
Randy Nester -
Good service from the service department while walking around the whole store everybody was really nice spoke to you asked for help they could help would highly recommend your company too bad auto dealerships aren't as nice as that
john Wilkinson -
Have been wanting a bike for quite a while now and coming to Hampton Harley-Davidson was amazing. Was able to find an awesome bike in my price range and the customer service was through the roof! If Im ever looking for a bike again or if any of my friends are, for sure sending them here!!! (Employee: Chelsea Shannon)
Semra Sipahioglu -
I worked with Daniel as my salesman. All around great guy. The whole team was awesome to deal with. Somehow, they can make miracles happen. Go Check Them Out!!!!!
James Adams -
Took my 2019 In for its 15k service inspection and tires. The Hampton Roads team did just what they said theyd do, for exactly the price quoted, within the little time I had to get this done. Couldnt be happier. (Employee: Adam Geouge)
Mike Vernick -
HRHD is my area HD but all my buddies bought from here and had great experiences - mostly with Joe! So I asked for Joe and he got me a great deal on a 2021 CVO Road Glide with 131 Stage IV! Joe was great and Id buy from him and HRHD again. (Employee: Chelsea Shannon, Joe "Joy Ride" Hyatt)
GREG LEE -
Every body there was soooo nice and helped me out. Even the sales people that was helping others ask was I ok and needed anything. What ever yall are doing keep up the good work. Coming back soon I need so gear. (Employee: Daniel Clinton, Danni Herring, Darlene Garrison, Jake Sykes, Jon Mitchell)
James Gillenwalters jr -
Every body there was soooo nice and helped me out. Even the sales people that was helping others ask was I ok and needed anything. What ever yall are doing keep up the good work. Coming back soon I need so gear.
James Gillenwalters jr -
I just purchased my first brand new Harley Davidson. Jon was amazing and patient in showing me the differences between models to ensure I would be happy with my purchase. Additionally, he went the extra mile to get me a bell and install it as well as install my highway pegs. Darlene is great in motor clothes. She is very knowledgeable in her craft, and if you are looking for a great banter along the way, you will find it with her. Kevin Dennis, the GM, took the time to explain all of the pricing details to me, and we fumbled through the finance aspect together, as his finance person was out rather than making me come back another time. Kevin Weeks is certainly the rain man of parts. you need/want it, he will find it if he doesn't already have the numbers in his head. Overall, a fantastic experience all around. Thank you to the HRHD team. (Employee: Jon Mitchell, Darlene Garrison, Kevin Dennis, Kevin Weeks)
Adam Foye -
Always a great experience!!! Love coming here!!
William Hall -
Took my 1200 sportie out of storage..needed some quick maintenance to get back to the wind worthy. Called to ask about getting little spark plug change...it's super easy but I just didn't want to do it.....your team greeted me with interest and seeking shared understanding. I did not feel shamed or belittled for my laziness and am 1000% appreciative of the transparency and candor Will and Deb gave me. I'll be back to get my control wires hidden...because the welcome and personality of the store and the people is beyond reproach..ABSOLUTELY ADORE MY HAMPTON ROADS HARLEY DEALER!! (Employee: Will Daugherty)
janice sears -
06/12/2022 I must say that all of the staff that I have dealt with at Hampton Roads Harley Davidson have been the most accommodating people. Thank you for everything thing you have done in making ownership of a Harley Davidson a very pleasant experience. Best of luck to you all. Thanks Bill Garrison (Employee: Chris Modlin, Debi "Panhead" Myers, Tony Swims, Darlene Garrison, Danni Herring, Junior Tillman, Matt Blue, Kevin Weeks, Jake Sykes, Will Daugherty)
Bill Garrison -
Everyone at the dealership was awesome. From the two people in service that thoroughly explained everything to me to the salesman that talked to me about the new and used bikes. I was there for about three hours and people kept me engaged almost the entire time. I really enjoyed it.
Bruce Gilbert -
Great service very fast and professional
Lionel Anderson -
Customer service is awesome big selection of using new bikes looking forward to getting my new Harley
TERRY MCCOY -
I purchased my first Harley and on a low budget, This entire team had to work hard to make this sale work even with it being an older bike. In the end they were able to fit it in the terms I needed. Thank you I seriously thought the Harley was not going to happen for me. (Employee: Kevin Dennis) (Employee: Chris Modlin)
Jerry Petty -
I purchased my first Harley and on a low budget, Kevin and the team had to work hard to make this sale work even with it being an older bike. In the end they were able to fit it in the terms I needed. Thank you I seriously thought the Harley was not going to happen for me. (Employee: Kevin Dennis)
Jerry Petty -
Tony spent a good amount of time with me when I asked the impossible, get me a Harley on my budget. I didnt get my first choice however he did get me a bike that worked on my budget. Thanks for the assistance Tony.
Jerry Petty -
Just did my 10,000 mile service and as usual yall did a great job as you have with all are bikes we have gotten from yall Thanks Bruce (Employee: Junior Tillman)
Bruce Massey -
Whether I come in for parts, clothing or service , these three team members Panhead, Kevin and Darlene are always on the money. Their attention to details and knowledge are outstanding. They can answer questions and find the answers. Thank you for being there for the customers, you all shine and give Harley a good name. Thank you. (Employee: Kevin Weeks, Debi "Panhead" Myers, Darlene Garrison)
Robert Dablemont -
Always able to get the parts I need fast (Employee: Jake Sykes)
Daniel Escalera -
Great service
BARRETT ROGERS -
Great service (Employee: Cassie Burnette, Darlene Garrison)
BARRETT ROGERS -
Great salesman. (Employee: Daniel Clinton)
Denise Funk -
Great salesman very knowledgeable. Spent a lot of time with me answering my questions. (Employee: Daniel Clinton)
Denise Funk -
The clothing department, gear, helmet fittingDarlene knows her stuff! (She would not let me look stupid of I tried!) Then theres Cassiewant to look good, bs a bit, and find deals? Shes the person to talk to. Jakedont let the fact that hes a Marine run you off, knows his stuff. Helps find those parts that I need and actually communicates with me when they arrive. Great staff, keep up the great work. (Employee: Cassie Burnette, Darlene Garrison, Jake Sykes)
CHAD MAWHIRTER -
Daniel was great. Hes knowledgeable on the brand and patient answering questions for someone with no HD knowledge/history. Will seek Daniel out on our next purchase. (Employee: Daniel Clinton)
Thomas wisman -
Kevin is the epitome of professionalism. Everytime I call with a part question he has my purchase history and an abundance of resources to find the part I'm looking for. (Employee: Kevin Weeks)
D Alexander -
I was out of town and had friends drop my bike off for service. Katie called me as soon as she could, identified the best service for my needs (15k service). The bike was completed in days. When I returned back to the area Katie called and asked when I was able to pick my bike up and was very understanding of mine and the stores timeline. When I picked my bike up, it actually Idoled without the choke in or me haveing to continue to add throttle input. The ride back to the garage was the most pleasant ride on this bike Ive had. It ran great and the fuse was much smoother (new times shire helped) than it ever has. A big thanks to Katie and the mechanic who serviced my bike. Thanks, Eric
Eric May -
Daniel is an excellent salesman. He let me test drive 2 bikes and spent most of the day with us. Hes was very informative about all the bikes and I was happy with the amount I received for my trade in. I would highly recommend him to any of my friends who are looking to purchase a new/used bike. (Employee: Daniel Clinton)
Denise Funk -
Both ladies very helpful
FRANK FUBAR DIADATO -
Thank you Tony for a great buying experience! (Employee: Chelsea Shannon, Tony Swims)
Paul Stoddard -
We spend 300.00 at the Harley Davidson shop in pa on are way home and receive a Harley blanket but the girls that took care of us were very polite and friendly
KAREN PRICE -
We spend 300.00 at the Harley Davidson shop in pa on are way home and receive a Harley blanket (Employee: Darlene Garrison, Cassie Burnette)
KAREN PRICE -
Darlene always gives great customer service! She is my go to girl! And HRHD is my favorite shop!! (Employee: Darlene Garrison)
REBECCA PEIRSON -
Cassie is always really helpful and since I am a regular customer she knows what I like and the selection in the store has gotten so much better! (Employee: Cassie Burnette)
ELIZABETH BAILEY -
As always a truly enjoyable experience with a customer service representative who is knowledgeable and accomadating. Excellent service.
STANLEY AUGUSTUS JR -
I walked unsure of buying a bike and i walked out with one. Daniel walked me thru several bikes to see what was the best fit for me. This gentleman not just made me sure of my new adquisicin, he made me proud of the decision i made that afternoon. The experience of walking down with my victory song and meeting everyone in the dealer is indescribable, this is what true costumer care is like! (Employee: Daniel Clinton)
Francisco Ulloa -
It was nice and I noticed alot of new merchandise
Karen Hamrick -
Looking forward to the next visit. Debi is so helpful over the phone, she answered every question I had. Daniel is a book of knowledge on Harley Davidson bikes and great personality. Thank you for making my state inspection enjoyable. (Employee: Debi "Panhead" Myers, Daniel Clinton)
Richard Griffith -
Smooth process, great experience from start to finish! This group was amazing! (Employee: Chris Modlin, Justin Davenport, Tony Swims, Darlene Garrison, Jake Sykes)
Ashley Brown -
Excellent customer service
LYNNETTE HARPER -
By far the best two people Ive ever had assist me for all my gear needs! Very knowledgeable, funny and polite! Awesome bunch to say the least. (Employee: Darlene Garrison, Cassie Burnette)
TYLER SHAW -
Excellent customer service at Hampton Roads ! From the time we walked in the door until we left. Always available to answer any questions but never too pushy. If we're ever in the area we'll definitely need to stop in again!
Timothy Albee -
Katie, Will and Matt did an excellent job, with an assist from Debbie. Matt quickly found and fixed a bare wire that was shorting, causing the ABS light to stay on intermittently. I was very pleased with the customer service as well. Great job all around!
Stephen Kopacki -
Both these guys helped me with both of my bikes. They worked with me and were patient and not pushy. They are the best in the business and I look forward to buying a few more bikes with them. (Employee: Tony Swims, Justin Davenport)
Taylor Britt -
(Employee: Danni Herring)
LONNIE LEBER -
Good work (Employee: Audrey Shanahan, Darlene Garrison)
TERRY MCCOY -
Every one at HRHD are all some.. Never had any bad service.. Todd and Mo help me bye my 2021.. And Todd and Jon helped me with my last bike.. Darlene is awesome in the clothing.. Justin is always on he spot when come to greet my wife and I when we come in.. Every time we come to Npn. HRHD is our one stop clothing shop.. (Employee: Jon Mitchell, Darlene Garrison, Chris Modlin, Chris Deisch, Justin Davenport)
Glen Moore -
The clothes department at HRHD has a pretty good selection, new items in my size often fly off the shelf, but the ladies in this department do an outstanding job of providing great customer service. They all go out their way to help you. Thanks for your help and keep up the great customer service. (Employee: Cassie Burnette, Darlene Garrison)
LESLIE ALEXANDER -
I have had a awesome experience with Hampton road HD everyone has been absolutely amazing and I'm still working with them I would recommend them to everyone one I see or talk to ty
Alan Swinyer -
Worked with both my wife and I to get the items we needed, not pushy just very knowledgeable and helpful (Employee: Darlene Garrison, Cassie Burnette)
KENNETH SCHAEFER -
I spent a sleepless night in a Flying J at Fort Wingate, New Mexico with a blown head gasket and the winds howling about 50 mph. In the morning I called my Harley HOG connection for a tow and made it to Albuquerque where my head gasket was eventually replaced. It only took a week. Apparently head gaskets for a 131 motor are hard to find. A week in a hotel in Albuquerque was not what I had in mind when I left for Arizona Bike Week in Scottsdale, AZ, but it's what I got. I'd had my head gasket replaced only 3 months prior to this at HRHD so Kevin decided to assume some of the responsibility for this failure whether he deserved it or not. In my opinion, this makes HRHD a business that has earned my loyalty for years to come. No need to go into details, but I'm a satisfied customer thanks to Kevin's professionalism. He's putting the fun back into owning a Harley! (Employee: Kevin Dennis)
Douglas Alexander -
Has been 20 years since my last purchase of a new HD. The team was amazing, provided me with exceptional service. Found the bike I have been wanting to upgrade to for many years. Worked with me honestly about price and financing. Once the sale was complete the entire staff and customers joined in the celebration of my new scoot. Was a very welcoming experience. I would highly recommend Hampton Roads HD. (Employee: Chris Modlin, Tony Swims, Justin Davenport, Chelsea Shannon)
Joseph Cocco -
Jake was knowledgeable and provided many options for acquiring what I was looking for. Great customer service. On a side note, I recommend removal of the horn display from the parts counter, so customers and the employees dont suffer from a heart attack, hearing loss, and/or shitty britches. (Employee: Jake Sykes)
Robert Perry -
I ordered Shop Shirt came in somewhat fast. I love it. I will see Cassie the next time i need apparel. The shop needs to go back to opening at 0900. (Employee: Cassie Burnette)
Robert Berry -
Just amazing! Words cannot even begin to describe the amazing staff here. From the moment you walk in the door they are so welcoming and friendly. Everyone we encountered made us feel special and helped us purchase our first bike. Joe was superb with his friendly smile and personality that made the whole process fun and exciting. He ensured that all of our questions were answered and that we were happy with our purchase. Joe really knows how to make a personal connection with his customers! Chris was quick with getting all of our numbers from our down payment to monthly payment and continued to get the numbers just right to where we needed them! His patience and enthusiasm really helped my husband and I feel comfortable with making our purchase. Justin was a huge ball of energy and was so sweet and worked with us on getting a deal! His bubbly personality and kind smile made the buying process fun! All around staff was fantastic and so nice! (Employee: Chris Modlin, Joe "Joy Ride" Hyatt, Justin Davenport)
Nik and Jocelyn Mckay -
Joe and the team at HRHD are fabulous. I bam burning gas on my 2021 Heritage. Thanks a million for all of your hard work. I love the atmosphere of this dealership more like family than just a business deal. Thumbs up (Employee: Joe "Joy Ride" Hyatt)
Kelli Brown -
Darlene was able to order the boots I wanted and was able to have the boots my wife wanted in stock. She knows her stuff and is always a joy to work with in the apparel, helmets and clothes. She helped my wife the perfect helmet also. Thanks Darlene. (Employee: Darlene Garrison)
ROBERT DABLEMONT -
Darlene was extremely helpful, technically competent and possessed superior product knowledge, enabling me to successfully and confidently purchase a new helmet and other accessories. Thanks for all your help. (Employee: Darlene Garrison)
William Burns -
Requested some skins for my CVO. H-D brand didn't cover enough exposed areas getting chips. Kevin suggested Hog Skins. I'm looking forward to getting them applied next week before my big summer trip. Suggestion: please update information in the computer base to include the military discount. I don't know how many times I have gone in to purchase something, get side tracked (need additional parts, not in stock, someone interrupts our transaction) and I forget to request the military discount until I get home & look at the receipt and say, Oh, darn. (Employee: Kevin Weeks)
Diane Huston -
Received the ordered part on time. (Employee: Kevin Weeks)
Bryan Reilly -
Whole lot better from my last service everything what i expect from service writer will and service tech
Shjuan Gomez-Jones -
I have always had nothing but great support, experiences and excellent service from this man. No matter how big or small the request was. Keep pounding brother! (Employee: Will Daugherty)
Tony Walker -
Daniel,Chris,Justin,William,Jake,Chelsea All Fantastic!! Welcomed me as I am new to the area like family!! Would not go anywhere else!!! See you soon guys!! (Employee: Daniel Clinton, Chelsea Shannon, Justin Davenport, Jake Sykes, Will Daugherty)
Nicholas Mandella -
These guys made me feel comfortable buying a bike from them. They made it easy and almost painless. (letting go of the money hurt!) Would definitely come back next time I need a bike! (Employee: Chris Modlin, Daniel Clinton)
Stacey Harrison -
Staff is super friendly (Employee: Darlene Garrison)
Jimmie Windham -
Always a smile on this ladys face (Employee: Darlene Garrison)
Bob McKelvie -
She is so cool. Love all of my selections that were purchased She checks on me periodically but she knows my routine. I like to shop... peek ,look, try on, then decide (Employee: Darlene Garrison)
Patricia White -
She is so cool. Love all of my selections that were purchased She checks on me periodically but she knows my routine. I like to shop... peek ,look, try on, then decide (Employee: Darlene Garrison)
Patricia White -
I've been to so many different companies and you get the usual Thank you for your service. I appreciate all the thank yous I get however, every time I visit HRHD it's a whole new level of service and appreciation from everyone that works there. They make you feel like you truly are a part of the Harley family. So from someone who serves this nation I want to Thank you for your service. In the Infrantry we have a saying lead from the front. HRHD keep leading from the front your staff and service is awesome. (Employee: Daniel Clinton)
Stephen Griggs -
I purchased a 2015 Street glide special in 2015 and sales and service department are excellent.It is the best dealership that I have purchased from.
Arthur Silva -
Made the whole process easy and memorable for me . Buying my first HOG was the best feeling ever. It felt like I gain a new family the Ceremony was the best I will never forget it. Thanks to you all (Employee: Jon Mitchell, Danni Herring, Justin Davenport, Chris Modlin)
Earnest Nimmo -
Some of the best customer service and sales I have ever received they worked with me on getting my bike in a fast and timely manner and went Beyond there needs to make it happen. (Employee: Chris Modlin, Justin Davenport)
John Cason -
Great team.. I came in for a detail and state inspection! The detail/wash was A+ I will be back and will probably go for the next level just to see the greatness! I feel like I have a new bike!
Joe Harris -
Great team.. I came in for a detail and state inspection! The detail/wash was A+ I will be back and will probably go for the next level was just to see the greatness! I feel like I have a new bike!
Joe Harris -
Thank you very much Jon with all you help. Im so happy with the bike you helped me with. Your knowledge and expertise made this the smoothest buy Ive ever made. Keep up the good work. (Employee: Jon Mitchell)
Dale Garrison -
Kevin is the most knowledge parts guy Ive ever worked with. This is my third bike and Ive been through numerous dealerships and no one compares. He was more than willing to answer all of my questions and make numerous trips back and forth to my bike helping me figure out what I wanted. (Employee: Kevin Weeks)
Greg Morgan -
These guys cut to the chase and get to a deal quickly to not waste anyones time. (Employee: Tony Swims, Chris Modlin)
Mike Skubon -
Kevin Is outstanding in customer service. Very knowledgeable and helpful. If I need anything or have a question, he will find you the correct answer. Kevin is a great asset to your company. (Employee: Kevin Weeks)
Kenny Bassett -
Everyone at Hampton Roads Harley-Davidson is awesome!! The best buying experience I've ever had!! Everyone is knowledgeable and was eager to help me from buying a bike to picking out new helmets. Really made me feel like family !! Thank all of yall again!! (Employee: Audrey Shanahan)
Bradford Poole -
Very nice people the whole shop was very friendly great experience (Employee: Darlene Garrison, Cassie Burnette)
SCOTT ENGLE -
Had an awesome experience at Hampton Road Harley Davidson!! Chelsea,Joe and all of the staff were amazing and made me feel like family!! Thank all of y'all again!! (Employee: Chelsea Shannon)
Bradford Poole -
Had an awesome experience at Hampton Roads Harley Davidson!! Chelsea,Joe and all the staff there made me feel like family and made the whole purchase process go as smooth as possible!! Thank yall again! (Employee: Chelsea Shannon)
Bradford Poole -
Daniel was a great salesman, nice guy and knowledgeable. Along with all the staff at Hampton Roads Harley. Definitely will deal with again in the future. Thanks! (Employee: Chelsea Shannon)
Roger Lowe -
Hands down excellent customer service, all my needs were met in a very quick and professional manner. They will make you feel like family here no doubt, go see Tony if your looking at purchasing and or options. You wont regret it! Thanks Hampton Roads Harley Davidson!! (Employee: Chelsea Shannon, Tony Swims)
Brian Wallace -
The smoothest purchase Ive ever had in regards to the paperwork process. The way Harley should be. All the team members were great but Justin killed it! (Employee: Chelsea Shannon, Justin Davenport)
Anthony Probasco -
Always great to deal with Hampton Roads Harley-Davidson! (Employee: Chelsea Shannon, Joe "Joy Ride" Hyatt)
BRIAN KROSS -
First of all everyone in this store was awsome. I really appreciate all the help from the folks who personally worked with me. I absolutely love my new bike. Truly a family feel. I look forward to working with any and all of yall for anything I may need in the future and will not hesitate to send anyone I know looking for a bike to you. Thanks again.!!! (Employee: Chelsea Shannon, Danni Herring, Darlene Garrison, Justin Davenport, Jon Mitchell, Chris Modlin)
VICTORIA JOHNSON -
Kevin knows what I want every time or tells me what I need and has never steered me wrong. Will gets me in and keeps me informed on what happening with my bike. Darlene is a sweetheart and always greets me with a smile when I'm looking to buy a shirt or sticker or even nothing and just looking. Panhead Debi... She's a Classic :-) I love her. Donna is like the mother of the place. She's helped me out plenty of time as well. I love her too :-) (Employee: Kevin Weeks, Will Daugherty, Darlene Garrison, Debi "Panhead" Myers, Donna Cox)
DONALD TRAYNHAM -
Friendly sales and service team. Enjoyed my visit and look forward to returning soon.
Howard Stone -
Cassie and Darlene were very helpful on our purchase of our helmets. Both ladies were very polite and patient. Our visit was great and even entertaining. (Employee: Cassie Burnette, Darlene Garrison)
JAMES MEURER -
I could not have been happier with all of the folks at Hampton Roads Harley Davidson. I will be a repeat customer, guaranteed. (Employee: Chelsea Shannon, Darlene Garrison, Joe "Joy Ride" Hyatt, Justin Davenport, Keith Callanan)
Darren Fahlbusch -
Kevin is the man to see for your parts - he is an asset to the dealership. Thanks, Kevin for your help making sure I get the correct filters and gaskets for my bikes. (Employee: Kevin Weeks)
Kenneth Nagle -
Made it very easy to get a new helmet and gloves. Unknown to myself she made sure I got the March 20%, despite me wanting to get both anyways. Super friendly and will be doing more business as a result. (Employee: Darlene Garrison)
PRESTON GRIFFING -
The greatest dealership in the world!! Everyone is so great and knowledgeable, couldnt ask for a better family!!
Jacob Sykes -
I purchased Ms Brick House two weeks after my husband bought his 2022 Street Glide ST (he still hasn't got a name for her yet) with the phenomenon assistance from the HRHD team. I couldn't let him ride alone so I had Chris find me what I wanted and it took him days, thank you. KB, once again you took the time to educate me on my bike and I know you will continue to assist me. Kevin and Jake in parts made sure I got the necessary accessories to make Ms Brick House sexy. Darlene made sure my closet is full of HD gear, don't tell my husband. Justin took my money again and it wasn't painful at all, thank you for the Stanky Leg, always putting a smile on my our faces. Danni, I enjoy our conversations, it's very relaxing. Kevin Dennis, you have put together an awesome team. I don't mind driving to Yorktown from Chesapeake to conduct business. It's worth the ride. (Employee: Chelsea Shannon, Chris Modlin, Jake Sykes, Darlene Garrison, Justin Davenport, Jon Mitchell, Kevin Dennis, Danni Herring)
Lisa Jones -
I just wanted to say that the service here at Hampton Roads HD is phenomenal I originally came to get my bike serviced but left on a new bike better suited for me and the wife thank you (Employee: Chelsea Shannon, Jake Sykes, Jon Mitchell)
JEREMY TERRELL -
Exemplary service from Will and Wade, I had a concern with my handle bars and Wade was exceptional in listening and taking care of my concerns. Will kept me informed on time and where they were in the process. This type of customer attention is what keeps people coming back. (Employee: Will Daugherty)
John Ingold -
I brought my recently purchased 2016 Street Glide in for a 12,500 service and to get a clicking sound with the brakes at low speed analyzed. Debi took the time to understand and accurately record what was a very limited description of the issue. She followed up the next business day and provided a detailed and very clear explanation of the problem and the necessary fix. It took another couple days to complete the work before the come and get it call. At pickup, Debi patiently observed her colleague attempt to explain the issue before patiently interceding to assist him, show the worn parts and then explain how the excess play in the floating rotors could cause the problem I was shearing. A situation like this has happened many times with Debi where she helps others in service or sales (the last time) to ensure a great experience for the customer. (Employee: Debi "Panhead" Myers)
Jim McGrath -
Awesome Business to buy from (Employee: Chelsea Shannon)
MICHAEL HILL -
Buying a bike from HRHD was a great experience from start to finish. The guys I worked with (Joe, Chris and Justin) were fantastic. From the first test ride to the final sale and walk-around, everything was easy and everyone was very friendly. I highly recommend HRHD if you're looking for a new bike. (Employee: Chelsea Shannon, Joe "Joy Ride" Hyatt, Chris Modlin, Justin Davenport)
CHRISTOPHER OLSEN -
Thanks to everyone for making this as painless as possible the entire staff are professional and really know their stuff treated with respect and kindness I will be returning special thanks to Chris, Tony and Justin
Bob Murphy -
They were able to get me an awesome price right away and got me approved without any hiccups! Everybody there was a pleasure to talk to. (Employee: Chelsea Shannon, Tony Swims, Jake Sykes, Justin Davenport)
MICHAEL FRANCE -
A brother of mine hooked me up with Tony and You can say Ill be a customer for life. From the second I walked in the door he was waiting and couldnt have been better to work with through the process. The whole team went above and beyond to say the least. Couldnt be happier! Thanks again Tony! 10/10 HIGHLY RECOMENDED (Employee: Tony Swims)
Jeremy Poole -
Very helpful, gave me good information on multiple helmets and boots and helped get the helmet right for me. Very polite and professional l, highly recommend going here. (Employee: Darlene Garrison, Cassie Burnette)
IZAIAH MOURADIAN -
Good experience everybody was kind helpful professional and did good job to help me get the bike I wanted (Employee: Chelsea Shannon, Chris Modlin, Tony Swims, Justin Davenport)
DOUG PILAND -
I put one person cause thats all they will let me choose but everybody that helped me was great (Employee: Chelsea Shannon, Chris Modlin)
DOUG PILAND -
Went in to HR HD just to look and take the family to look at different bikes I ended up walking out with a brand new pair of boots I will say I love these ladies they definitely took the time and helped me find a new pair of great riding boots nothing but love for these people awesome staff (Employee: Danni Herring, Cassie Burnette, Darlene Garrison)
FREDDIE CROWDER -
The staff at HRHD is awesome! I came in to look at a used bike that caught my eye. The staff was very knowledgeable and helpful. Jon, the sales guy, was great and after talking to him for a bit I saw the bike of my dreams fresh off the truck being photographed over by the bell. I checked it out and Chris ran some numbers and had me on the 2022 Streetglide special the very next day! Jake hooked me up with all the necessary parts and then I went to finalize the sale with Justin. He was great and very helpful getting through all the important stuff. My buying experience was awesome and I appreciate everyone that helped make it happen. (Employee: Jon Mitchell, Chris Modlin, Justin Davenport, Jake Sykes, Danni Herring, Darlene Garrison, Debi "Panhead" Myers)
Tim King -
I just purchased my first Harley and every single person I encountered made my process easier, comfortable, and truly made me feel part of the family. Every one above came out of their office just to welcome me into the Harley family, glad I came to this specific Hampton Roads shop! (Employee: Chelsea Shannon, Adam Geouge, Darlene Garrison, Chris Modlin, Justin Davenport, Kevin Dennis, Danni Herring, Kevin Weeks, Tony Swims)
jOSHUA ESCOBALES -
Yorktown Harley is amazing. They made my new bike purchase a pleasure. Its like family. They rock. (Employee: Joe "Joy Ride" Hyatt, Justin Davenport)
Jocelyn Harrison -
I purchase my bike yesterday 18 Feb 2022. I worked with Chri Modlin and Jon Mitchell over the phone after being disappointed by Bayside dealership. I worked with Tony Swims the past 3-4 years at Bayside, didn't know he moved to Hampton Roads until I got out the car. Jon Mitchell is a walking book of knowledge about the Street Glide ST. I learned so much from him. Thank you. Justin Davenport is a very smart man with his numbers in accounting. He made the process painless and quick. Almost didn't feel like I was giving up $40,000 plus. Kevin in parts work magic picking my brain to find exactly what I was looking for in my bike. The whole team work together very well. I live 5 minutes from Bayside and will drive the 45-60 minutes to Hampton Roads for any and everything pertaining to my bike. This is my third HD and this was the best experience from San Diego to Bayside. My wife Lisa and I thank you all. (Employee: Chelsea Shannon, Tony Swims, Kevin Weeks, Justin Davenport, Chris Modlin, Jon Mitchell)
Vincent Jones -
Went to Hampton Roads Harley Davidson and purchased my first bike! The staff was awesome to say the least. Shout out to Tony, Kevin and Justin for an amazing experience.
Thomas Lohr -
Overall great service and great people, Ive bought 2 bikes here and it was an excellent experience both times. (Employee: Justin Davenport, Tony Swims)
Justin Fuller -
This is the 2nd bike I have purchased from Hampton roads and they are all amazing. Everyone is extremely friendly and helpful.They make the whole buying experience fun! (Employee: Chelsea Shannon, Joe "Joy Ride" Hyatt)
ASHLEY DANIELS -
The people at this dealership are so friendly and nice and easy to deal with. I came in just looking around but found a beautiful motorcycle. They made a deal where we were both satisfied and I rode my new motorcycle home virtually within an hour of when I walked in. I would highly recommend these folks. (Employee: Chelsea Shannon, Jon Mitchell)
Bob Simpson -
My 09 CVO had engine issues. Contacted HRHD and spoke with Debi. She got me in contact with a tow service and scheduled an appointment for the following day. Once the bike was at HRHD, Will kept me updated on progress of the repairs. Work was completed a week earlier than expected. (Employee: Debi "Panhead" Myers, Will Daugherty)
Mike Barnes -
Amazing service from everyone. (Employee: Chelsea Shannon, Tony Swims)
Derek Stoddard -
Went window shopping to see the new 2022 Road Glide Special. I had the opportunity to talk to Jon KB Mitchell (sales) about the product line. I found him to be very knowledgeable, he is definitely an asset to your dealership. (Employee: Jon Mitchell)
Reginald Proctor -
I have seen a great improvement in the service department! While I have selected Will above Panhead Debbie is also involved in this improvement. I have had bike serviced there for years and in the past had some problems. Most were addressed and I was satisfied. But resented when I make an appointment and have my bike in there dealing with Debbie and Will has been a pleasure! Will is great at keeping me informed as to what is found and what is being done. Debbie has been great at answering my questions and if she doesnt know she makes sure to get me with someone who does!! (Employee: Will Daugherty)
Scott Dickson -
Darrell has been outstanding so far handling my bike repair. I hope I don't need to use his service again. but if I do I know where my bike will be repaired (Employee: DARRELL SATTERFIELD)
Travis Redenbaugh -
So a week after my first purchase at Hampton Roads Harley, I came back to get some o-rings from Jake at parts. Some customizations I was doing to my first purchase went wrong, and Jake has been super helpful in trying to get it right. But I wanted a bike I could ride NOW, and Jon was ready to help me onto a Street Glide that would satisfy my touring needs while the Dyna will be my go-to round-town. We worked out a deal, and Justin once again knocked it through the finance box with a good laugh and nothing but positive energy. Two bikes in two weeks. I'd say this team is my go-to for everything Harley. (Employee: Jon Lang, Justin Davenport, Jake Sykes)
Zachary Blair -
Walked into Hampton Roads Harley looking for parts for my VROD. After dealing with Jake in parts, I came to the conclusion it was time to trade the VROD in for something a little more practical. Jon was awesome and patient; helped me work my way through a few bikes, a finance deal I turned down, and settle on something I could pay cash for. Justin then got me in and out of the finance office with a few laughs and no pressure. Overall, one of the best purchasing experiences I have had, second only to my next trip to Hampton Roads to buy another Harley. A+ (Employee: Jon Lang, Justin Davenport, Jake Sykes)
Zachary Blair -
I want to start off by saying, I love this bike. This was not a planned purchase , but I am glad I did it. My cousin started working there as a salesman and got me hooked, good job! What I did not like was to find out later he never got credit for the sale. (Employee: Chelsea Shannon)
Ruben Spencer -
Super friendly and very helpful. (Employee: Debi "Panhead" Myers)
Lester Dudney -
Joe was very nice and helpful. Made the process in purchasing a bike go fast and easy. (Employee: Joe "Joy Ride" Hyatt)
Jordan Orenduff -
They did it for me again!! Right when I thought all hope was lost, these guys made magic happen and got me on the bike that I really wanted!! I can't say enough positive things about this crew of people. They don't make me feel like I'm being sold a product. I feel like they really are looking out for me. You guys are the best!! Thanks and thanks again!! (Employee: Jon Lang, Justin Davenport, Chris Modlin)
Marquise Williams -
Justin handled everything perfect made the experience fun and comfortable (Employee: Justin Davenport)
Justin Davenport -
Have to give Justin and all of the other staff that were involved in making a dream a reality I have wanted a street glide since I figured out what riding on a touring bike was like and hrhd made it happen will definitely be back for any of my riding needs. (Employee: Justin Davenport)
Jeremy Swanhaus -
So I came in today once again for my 2011 street glide and walked out with a 2022 road king. Mr. John was very open to what I wanted and not pushy at all he made sure I was getting on the bike I wanted to get on. Mr. Justin was the man with the numbers. I gave a range from this number to this number and all though it wasn't looking very promising this man made it happen. Couldn't have asked for a better experience.
Tyrese Lee -
As usual a great transaction with HRHD, they were able to get the trade value I needed and the manager as well as the finance guru were great. Joe did a good job keeping informed. I just love HRHD they always go the extra mile. Tim Clougher (Employee: Chelsea Shannon, Joe "Joy Ride" Hyatt)
Timothy Clougher -
I have purchased six motorcycles in my lifetime and never have I been treated with such respect and dignity from a dealership and their entire staff. My salesperson found the perfect bike for me, not the initial one that I wanted ... but one that I was so much happier with, and it met my needs and wants as perfectly as he could make them. I am so happy with my new bike, and so grateful to the Hampton Roads Harley-Davidson staff that did such a fantastic job. The staff treated with respect and found the exact bike for my needs. Again, I cannot thank them enough!
Bo Dixon -
I want to say thank you to everyone that got my bike turned around in a few hours. Brought the bike in for a heated grip issue and they convinced me to wait for the bike and Bam within an hour it was turned around with hot hands, plus it didn't break the bank! Thanks for quick work, much appreciated. I want to say it was Panhead, Will and Matt.
Adam L -
Very knowledgeable and patient... (Employee: Kevin Weeks)
D Alexander -
Kevin Weeks is the best parts specialist I have ever experienced. He is fast and efficient and you get everything you need to do the task at hand. He knows new and old motorcycles and is great to work with. (Employee: Kevin Weeks)
James Mason -
Rickey helps me with questions I have about my Shovelhead. He has been a great asset to me and HRHD over the years. As a woman, I am glad he is there for me. (Employee: Rickey Bolen)
Yvonne Blow -
Rickey helps me with questions I have about my Shovelhead. He has been a great asset to me and HRHD over the years. As a woman, I am glad he is there for me. (Employee: Rickey Bolen)
Yvonne Blow -
Jake went above and beyond identifying and helping me purchase parts for my 09 CVO. The parts werent easy to find but he was persistent and provided me the items/quotes that I needed. Great job. (Employee: Jake Sykes)
Mike Barnes -
Justin is an asset to the organization. Great customer service and follow up. A pleasure doing business with him and HRHD. (Employee: Justin Davenport)
Mike Barnes -
Deserves all 5 for the celebration alone. (Employee: Chelsea Shannon)
MICHAEL OLIVER -
Jake helped me decide on a variety of performance upgrades to my bike. He was very easy to work with and listened to what I wanted to accomplish. He called and texted to ensure I knew my parts in. Great customer service!
E P -
The general manager, Kevin, is a pleasure to work with and is the best in the business. Ive had interaction with GMs over many years and Kevin is easily the best. His can do attitude, friendly demeanor, and understanding of the customer is unparalleled.
E P -
HRHD went above and beyond to ensure I had a great experience. Ive done business with all of the dealerships in HR and these guys are the best, hands down.
E P -
Awesome experience every time I go into the dealership. Everyone asks how Im doing and if theres any way for them to help me. Not pushy at all. I recommend HRHD to everyone
Zach Rose -
After financing everything on wheels for over 30 years I have to stop and give a huge shout out to Justin. I have never met a more friendly and efficient finance professional. This is the FASTEST I have ever had a vehicle financed and EVERY. SINGLE. ONE. of my questions answered in a detailed and no B.S. manner WHILE HE DID THE PAPERWORK! Hats off to HRHD for finding Justin and he is yet another reason to recommend your shop. Merry Christmas! Scott (Employee: Justin Davenport)
Scott Hardcastle -
I typically dont write reviews but after the phenomenal service I received with working with Justin and Tony. Tony was amazing from start to finish anytime that I reached out to him with questions or concerns he was prompt with getting back to me and getting all information that was needed and more, his customer service is amazing and I would refer him to anyone, Justin was awesome his customer service Was amazing he took the time to make sure you understood what was going on and they did exactly what the customer wanted from start to finish they will definitely be my go to any time I stop in to the dealership kudos to you guys you TRULY rock!!!!!!!
Ashley P -
Kevin is my go-to guy for HD and after-market parts, cleaning supplies, and anything HD. Extremely knowledgeable, friendly, and helpful. If he doesn't know something or does not have what I want at HRHD, he will make his top priority to get me the answer or keep searching until he locates the item I need or want. If there was a rating higher than 5 stars I would give it to him because he definitely deserves it. Of all the people in the HRHD parts department I have dealt with since purchasing my 2003 Heritage Springer, I exclusively rely on his vast knowledge, expertise, and can-do attitude to obtain what I need to keep my HD looking the best it can. It is always a pleasure to work with him. (Employee: Kevin Weeks)
Jesse Hoag -
Awsome help!
T Jenkins -
Great service
Erick Biehl -
Great experience! They provided lots of info and no pressure. I got a fair price on my trade and my new ride. The whole team was phenomenal. (Employee: Jon Lang)
Arthur Baux -
Its always nice to have someone who knows what I like and keeps me informed of things that I may want. (Employee: Darlene Garrison)
Dale Garrison -
Its the team, that keeps me coming back, although is over 800 miles away
Ralph Josey -
Every one of these that I have marked, I have received excellent service from them. They have taken their time and made sure that my needs were met. It means a lot to a customer when trying to make him feel like family. I do feel like part of Hampton roads family. (Employee: Debi "Panhead" Myers, Justin Davenport, BLAIR CRASS, Matt Blue, Danni Herring)
Delmer Chandler -
Darlene set aside an hour to help choose almost $600 worth of motorcycle stuff to place in a raffle basket benefitting Toys for Tots. There was something for everyonethebike, rider, passenger, and children. Darlene did an awesome job! (Employee: Darlene Garrison)
Diane Huston -
Awesome help picking out my jacket! I will be back. (Employee: Darlene Garrison)
T Jenkins -
Love her (Employee: Darlene Garrison)
Patricia White -
Jake made it super easy to find parts, kept in touch with progress on each piece, and made sure everything came in in a very timely manner. Super easy to talk to, and definitely going to him for any and all parts I need in the future!!! (Employee: Jake Sykes)
Austin Kokoruda -
Joe did such an excellent job making me feel right at home. Absolutely no pressure into making a purchase, and answered every last question I had. Was willing to run and find the answer I'd he didn't have it. Definitely going through Joe for anything I need sales-wise going forward!!!! (Employee: Joe "Joy Ride" Hyatt)
Austin Kokoruda -
Justin made it super easy for me to be in and out of financing super quick. He gave great options and was a great help for buying my first dealership purchase. Absolutely no pressure whatsoever. Keep up the great work!!! (Employee: Justin Davenport)
Austin Kokoruda -
The last man you have to see to get the paperwork done is usually the time you snap into reality realize I just spent borrowed 42,000 for a motorcycle thats more than my car! Well Justine is a true pro and doesnt try to kiss your ass and make you add on a bunch of service plans just to get more money. I have nothing but respect for a man that came from nothing and built his own empire but is still looking out and willing to help in anyway possible plus he is straight up and to the point to get you done and out the door. ML&R (Employee: Justin Davenport)
Jason J -
No comments just keep up the good work (Employee: Will Daugherty, Donna Cox, Kevin Weeks)
William Frank Dixon -
At Hampton Roads Harley Davidson, it's no question you're making the right decision doing business with this incredible and knowledgeable staff! It's not just about making a sale or closing a deal, the staff here know you by name and take great care of your pride and joy. Justin in finance is a great man, very informative and will get you the best deal. Jake in parts and Darlene in motogear are my go-to people when visiting, they're charismatic and have a great sense of humor. Blair, my salesperson, is very laid back and let H-D's performance and style speak for itself. Any questions and the staff will be sure to answer, but not before greeting you by name!
Nikki Blow -
At Hampton Roads Harley Davidson, it's no question you're making the right decision doing business with this incredible and knowledgeable staff! It's not just about making a sale or closing a deal, the staff here know you by name and take great care of your pride and joy. Justin in finance is a great man, very informative and will get you the best deal. Jake and Darlene are my go-to people when visiting, they're charismatic and have a great sense of humor. Blair, my salesperson, is very laid back and let H-D's performance and style speak for itself. Any questions and the staff will be sure to answer, but not before greeting you by name! (Employee: Justin Davenport, Darlene Garrison, BLAIR CRASS, Jake Sykes, Danni Herring, Todd Malone)
Nikki Blow -
Everything went as promised. I brought the bike in on time, I was communicated with regarding what was wrong, and costs to fix it, and the bike was ready on time. I appreciate the communication and them taking care of my bike.
William Cress -
All Work was done per requested, and preformed on time. Drop-off and pickup was friendly, courtesy and professionally.
Robert Mercure -
Jon Lang is awesome! Sweet salesperson and very knowledgeable. He didn't make me feel rushed and made me feel like I was a top priority. He listened to what I wanted to purchase and didn't try to push me into buying anything I didn't want nor need. He was very informative and patient in explaining the details of my new bike (first time motorcycle owner). The Harley Team at Yorktown truly makes you feel like family. I absolutely loved the whole bike celebration they do when you purchase from them. When I upgrade my bike (and I will) I'll be sure to link back up with Jon and the Yorktown Harley Team. They are unarguably a 5 star motorcycle dealership!!!! (Employee: Jon Lang)
Arelis Velasquez -
Justin is absolutely amazing!!! He is very knowledgeable and will bend over backwards to help make you a happy camper. Whenever I posed a question he either knew the answer or got it from straight from the authority. On 10/22/2021 I was there for a service, after conversing with Justin I left with a lifetime plan. He made the process irresistibly palatable in my case. He changed my dreary day into one filled with sunshine. Before I forget, Kevin Weeks personally walked me into Justin's office, and the rest is history. (Employee: Justin Davenport) (Employee: Justin Davenport)
Kenneth Gore -
Did an outstanding job doing my finaces (Employee: Justin Davenport)
Travis Redenbaugh -
Justin was absolutely amazing!!! He makes you feel at home and is very knowledgeable. There wasnt a question that I asked that he didnt answer. He made the buying process extremely easy and wasnt pushy. He is truly the icing on the cake. HD has an amazing team and their customer service is on point. (Employee: Justin Davenport)
Arelis Velasquez -
Always great service at HRHD! Quality work and the bikes are always spotless when we pick them up.
Richard Tamashiro-Costa -
The service from Blair and Justin was/is exceptional. Justin by far is very personable and overall just gives genuine and good energy with the infants explanation of your purchase.
Ky Starkes -
Great customer service, will buy there again.
Daniel Crawford -
The entire team at Hampton Roads Harley Davidson is absolutely amazing. Each step of the sales process was easy and I was made to feel like a part of the family. I would encourage anyone to go there for all of their HD needs. I know I will. (Employee: Chris Modlin)
Reva Pope -
I had a very good experience with Hampton roads Harley Davidson. The staff was very helpful, and let me tell them what I wanted. (Employee: Kevin Dennis)
Paul Berical -
Kevin is always helpful an knowledgeable about any parts and accessories I need. (Employee: Kevin Weeks)
Bernie Howard -
I surprised my wife with a 2016 softail slim S. The team was great and made me feel welcome as family. Service was great and parts was the best!! Thank you Hampton roads Harley!!
Jacob Sykes -
Justin Davenport is a superb Manager! Justin made the purchess of my bike a truly memorable experience. Mr. Davenport took the time to explain all finance, warranty and maintenance plans available with zero pressure to purchese any plan not needed. All in all Justin did a great and professional job. Mr. Davenport is a great addition to the Hampton Roads Harley Davidson family. (Employee: Justin Davenport)Harold Ferrell -
Today the team at Hampton Harley went above and beyond to make sure my plan to surprise my husband with his new Iron 1200 went perfectly! Chris was my first point of contact and made sure the bike I wanted would be there next day. He introduced me to Blair who made me feel comfortable, and I totally felt like I was already apart of the Harley family. During financing, Justin Davenport made the dull paper work side of buying a new bike super exciting and fun! He was very knowledgeable and got me the answers to every question I had, making sure I understood each step of the way. Everyone at Hampton Harley was incredible I couldnt have made this surprise happen without all you guys there! We will definitely be back!! (Employee: Chelsea Shannon, BLAIR CRASS, Justin Davenport, Chris Modlin)
Trevor Madonia -
Always gives me great service! (Employee: Kevin Weeks)
Richard Potter -
brought my bike in for an electrical problem. . they diagnosed the problem to be a loose battery connection. . it's a mystery to me how that resolved the problem because i tightened the connections while trying to diagnose the problem myself. . nevertheless, they fixed it. . when i mentioned my experience to a friend, his comment was it must be a relief to know they're honest. . i agreed and told him that's been my experience since i had my bike serviced the first time in 2009. . equally important are the high quality work and the excellent customer service.
bruce guthrie -
I bought my first Harley back in 1980. I bought my first shirt not to long after that. I recently E-Mailed HRHD about getting a new shirt from them. I received a message from Darlene requesting some info. I received a package in the mail the next week. Darlene had sent me a new shirt along with a few things. This is the kind of things that make riders happy. They could have blown it off, but they didnt. HRHD is what other dealerships should be like. Darlene is what employees should be like. 5 star all the way. Thank you all. Thank you Darlene (Employee: Darlene Garrison)
JIM RITER -
Was welcomed in with open arms!!! Left there feeling like part of the family!!! I will visit often (Employee: Jon Mitchell)
Jennifer Scott -
The experience I had at this Harley is beyond what I expected. Ive never been around such chill people willing to give advice and answer questions with no hesitation. From the very start working with Chris and John on picking out a bike to Darlene helping me pick out a helmet Ricky and Steve with getting all my new parts and Blair letting me check out his own personal bike. And we can not forget about Justin I think every dealership needs a Justin. And dont let the glasses fool you this man is definitely not a nerd. Never thought signing papers could be so much fun. I will definitely be returning here for all my riding needs. (Employee: Chelsea Shannon, Darlene Garrison, Jon Mitchell, Rickey Bolen, Chris Modlin, BLAIR CRASS, Justin Davenport)
NICK MAGALETTI -
Best finance experience Ive had (Employee: Justin Davenport)
Stephen Miller -
Joe was knowledgeable and informed about the motorcycle I was interested in buying, was very hospitable and kind (Employee: Chelsea Shannon, Joe "Joy Ride" Hyatt)
STEPHEN MILLER -
Darlene helped me out holding some gear till i could get there from another store, awesome service as expected from this location. Keep it up! (Employee: Darlene Garrison)
T Jenkins -
Everyone I dealt with from start to finish was awesome! The customer service exhibited by the entire staff was top notch. As a first time Harley buyer, and motorcycle in general, I couldn't ask for a better experience. If you're in the market for a new bike, this is the place to do it! (Employee: Chelsea Shannon, BLAIR CRASS, Kevin Dennis, Darlene Garrison, Todd Malone, Justin Davenport)
Demitrios Koulis -
First rate, knowledgeable and helpful, a very pleasant purchasing experience. They will stay late to close the deal and Justin can get great rates. I expect that the parts and service departments are equally as good. (Employee: BLAIR CRASS)
Greg Hairston -
Excellent service. Yeah items I needed were easy to find I like the layout of the show room.
David Van Wagoner -
From the time I walked in until the time I walked out, I was treated like family. Jon did a fantastic job of making me feel comfortable with the process and explained everything to me so I would know what to expect. Todd made sure that all of the agreements were explained and made sure that everything I asked was put into place to make the process as easy as possible. Justin was an absolute mad lad on the financing side and made sure I got the lowest rates possible as well as the best coverage. The team at Hampton Roads HD is by far the best team I have ever dealt with. (Employee: Chelsea Shannon, Justin Davenport, Todd Malone, Jon Mitchell)
Terry Goad -
When I met Justin he was full of energy and very excited as if was the customer getting the bike and it showed me he loved what he do! He welcomed me into his office and treated me as if I was family, guided me through everything I needed to do to complete my purchase and it was an easy process. Thanks so much Justin. (Employee: Justin Davenport)
Kalvon Lyons -
Im extremely satisfied with my new purchase on my bike, when I met Blair he asked what I was interested in and immediately asked my budget and started looking for a bike! As a first time Harley owner the process was easy and fast and I thank you Blair please go see him he will definitely find what best suits you! (Employee: BLAIR CRASS)
Kalvon Lyons -
I've not been to visit y'all in a long long time, and even though almost everyone is new I was still treated with a big warm welcome. I've had a few injuries at work stoping me from riding my Street Bob, but I feel I (might) be ready to climb back on her to feel the wind in my face once again. I need a few parts first to get her up and running, but I have hope! Looking forward to making more visits and seeing all your smiling faces. P.S there were a few more people I visited yesterday but I didn't get there names, services and parts, they were also awesome! (Employee: Cassie Burnette, Darlene Garrison, Jon Mitchell, BLAIR CRASS, Debi "Panhead" Myers)
William Lillibridge -
Just wanted to drop a note of praise Panhead Debbie is so knowledgeable about HD products and is always willing to go above and beyond to ensure my wife and I thoroughly enjoy our bikes. There are additional staff members I will also acknowledge later. (Employee: Debi "Panhead" Myers)
Andre Sullivan -
She went out of her way to assist me in redeeming my H-D rewards from my H-D Visa. You cant ask for better service! She was extremely patient and helpful. (Employee: Cassie Burnette)
Darrell Flinn -
Darlene and Cassie were a joy to work with and I appreciate the time and care they took with me and my granddaughter in picking the right first helmet for her. (Employee: Cassie Burnette, Darlene Garrison)
Tim Wall -
She got me the flannel exclusive to HD in store! (Employee: Darlene Garrison)
T Jenkins -
Darlene and Cassie were a joy to work with and I appreciate the time and care they took with me and my granddaughter in picking the right helmet. (Employee: Cassie Burnette, Darlene Garrison)
Tim Wall -
Kevin is always very knowledgeable and helpfulKevin has helped me for years now and I can always depend on him. (Employee: Kevin Weeks)
Mike Floyd -
I had a great sales experience. Jon helped me see several different bikes and gave me the time and space to make a good choice for my first new Harley. I appreciated all the folks in all the departments at Hampton Roads Harley Davidson. Anyone looking for a new or used bike I would send straight to this group. Thanks!
Michael Guminsky -
It was a quick and painless transaction your parts dept are always straight up and knowledgeable, now I have a new seat coming for my road king, thanks !
Kenneth Schaefer -
It was a quick and painless transaction your parts dept are always straight up and knowledgeable, now I have a new seat coming for my road king, thanks !
Kenneth Schaefer -
Always great service
Frank Diodato -
I traveled over 2 hours passing many other dealers including the one 1.2 miles from my house to come and buy my new 2021 Roadglide Limited from HRHD and Joe... I have owned several Harleys over the years and the entire buying experience was the best I have had thus far. Keep it up guys and I will see y'all soon!!!!! (Employee: Joe "Joy Ride" Hyatt, Todd Malone, Chris Modlin)
Pat Nadeau -
Rickey was receptive to all of my needs when it came to repairs, helping me choose items that I felt would give me a better ride. The shop, in general, was very understanding when it came to my military deployment and for this I thank them because service members don't necessarily need alot of hassles building up back at home when they're overseas. HRHD fixed the bike then took care of the bike until I returned and then Sarah made it very easy to come pick it up when I was ready and treated me with tremendous courtesy. Not enough can be said about how HRHD works around one's schedule and respects one's time. Thank you, Hampton Roads Harley Davidson. (Employee: Rickey Bolen)
Lucas Seidman -
:)
Kevin Dennis -
Excellent service, thanks (Employee: Kevin Weeks)
Ronnie Aaron -
Kevin, the back rest fit perfectly. Debi is a outstanding source for bike information. Will, the bike inspection took no more that 30 minutes as you told me when you checked it in. Chris, thanks for the inspection. Thank you all. (Employee: Chris Deisch, Debi "Panhead" Myers, Kevin Weeks)
david dorsey -
I always get the VIP assistance. Cassie gives love and does everything possible to assist when purchasing a gift. (Employee: Cassie Burnette)
Yvonne Blow -
Awesome employees and great service
Gabriel Crawford -
Cassie and Darlene researched and found what I needed. The windshield for my helmet happened to be in stock. Thank you!!! (Employee: Darlene Garrison, Cassie Burnette)
Michael Bowman -
It is always a pleasure dealing with Kevin. Always friendly, and knows the parts business. Someone needs to do something about the pictures included with the review section, they are too small and blurry. (Employee: Kevin Weeks)
Bryan Reilly -
The team here really did me a solid and got me into the bike I've always wanted. Helped me a lot on my trade and felt like family from the time I got there. Blair, Todd and Kevin really took care of me throughout the whole process and made it a super painless and expeditious process. Absolutely recommend this amazing team. (Employee: Kevin Dennis, BLAIR CRASS, Todd Malone, Kevin Dennis)
John Koulis -
I love this dealership. The hardworking people of HRHD actually care about their customers and it shows. Darlene is extremely helpful and will go through anything clothing related or gear related and be able to tell all the information you need to know. Thanks to her and to all the hardworking employees at this dealership. Haven't met a bad one yet. (Employee: Darlene Garrison)
Jacob Craig -
In my experience with their parts and service department, I found them to be friendly and knowledgeable.
Quinton Davis -
Every since I been bringing my bike to Hampton Roads, the service department has done 1st class work on it and Mary Ann couldnt been any better at what she does in taking care of anything that I needed done with the bike. She will be missed greatly. Great job to her and Chad. (Employee: Mary Ann Cox)
Everett Howell -
Came into get service on my bike and debi made me feel at home and honestly cared about me as a customer!!! It was a Saturday and you guys were short handed and yet she did everything thing to make me feel like i was her only customer!!!! If i could give more than 5 stars i would!!!! Way to go Debi!!!! You rock!!! (Employee: Debi "Panhead" Myers)
Brett Bowman -
Every time I go into Hrhd I always have a great experience. If its something as simple as just browsing for a t-shirt or something like buying a bike, my family and I have always been treated like family. Always friendly and honest. They even make my kids feel like superstars when they go with me. Ill always come back to Hrhd!
Zach Rose -
Completed two state inspections, installed two sticker plates free of charge, and Debi charged my iPhone while I waited. (Employee: DENNIS NOE, Chris Deisch, Debi "Panhead" Myers)
Mike Bonner -
I had my 2020 ULTRA LIMITED at HR HD for 5,000 mile service yesterday. Mary Ann always starts the experience with a smile & an efficient check in. The work was done efficiently, neatly & my motorcycle is performing magnificently. My thanks to tech ROBERT TURNBULL
Dave Leibold -
My first visit to HRHD, I encountered several staffers. All of them were friendly and helpful! Primary reason for the visit was to shop for Stuff. Kevin helped me explaining options and coaching me on peripheral issues. He helped me select parts, sold me what he had in stock, and ordered the difference for a quick delivery. Kevin's demeanor is pleasant and professional! My motorcycle lives in Williamsburg. As of now, HRHD is now my new spot for service and stuff! (Employee: Kevin Weeks)
William Nichols -
After commenting about my disappointment in not being kept informed on the status of repairs to my bike, I received a call from Kevin. He stated he was disappointed that I was not being kept informed and he wanted to understand my dilemma better. I explained my concern and he said to give him a little time to investigate. He called back shortly and explained that the delay in my repair was due to parts availability; or rather, non-availability. We discussed alternative sourcing for my part and he said he'd see what he could find. Again, he called back shortly to tell me he'd cast a wide net to locate my part at a distant dealership, but would have my part picked up and returned to HRHD. He named the date of pickup and the day my bike would be ready for me. He is a man of his word. I received a call on the due date telling me my motorcycle was ready for pickup. Kevin has certainly proven his worth to me. Good hire Danny, Mary! Thanks. (Employee: Kevin Dennis)
Doug Alexander -
Nice and pleasant. Patient and made sure our helmets fit correctly. Thx! (Employee: Darlene Garrison, Cassie Burnette)
Shaun B -
Mary Ann always takes great care of my needs. The department is often too far back logged but she does her best to keep me updated on what is happening. Now the mechanic that did the work left grease all over and didnt leave enough room to shift with my toe. Simple things that a little care would have caught (Employee: Mary Ann Cox)
Timothy Hurley -
Thanks for keeping me informed Mary Ann and thanks Dennis for your usual great service! (Employee: DENNIS NOE, Mary Ann Cox)
Paul Cole -
I want to give a big thanks to the team at Hampton Roads Harley Davidson. Debbie Myers, a personal friend of mine was kind enough to point me in the right direction regarding a problem I was experiencing with my 2004 Sportster. She turned me onto Dennis Noe who correctly diagnosed the bike's problem and made the necessary repairs in a timely fashion. Throughout the process, Mary Ann at the service deck was very helpful in setting up my service appointment, keeping me informed during the repair process, and answering my questions when the job was completed. The bike is running great now and is again a pleasure to ride. I am always made to feel as ease when I come to HRHD for service or parts sales. Keep up the great work. (Employee: DENNIS NOE)
John Friday -
Outstanding customer service from scheduling, maintenance and delivery. HRHD THE BEST (Employee: DENNIS NOE, Mary Ann Cox)
Tony Barrios -
Joe was referred to me by my father, I came in just wanting to set on a few bikes and see what I liked. Joe found the perfect bike for me within minutes and I bought it a week later! What a great experience all around! I look forward to having all my motorcycle needs taken care of at Hampton roads Harley (Employee: Joe "Joy Ride" Hyatt)
Marcus Montgomery -
I have said it before, HRHD provides the best service department in the state. Its unfortunate that HRHD also has the worst customer service hours in the state. Half the day is gone before you open! (Employee: Mary Ann Cox, DENNIS NOE)
Lew Bellinger -
Been dealing with Hampton roads harley davidson for over 22 years. And as always they have been great to me . Have bought two harleys from hampton roads and my dad and brother has bought their harleys also f from hampton roads harley davidson. So in all I have been very happy with hampton roads harley davidson I trust you guys.
Brian Owens -
I just want to thank all of HRHD's service team. I was taken in quickly and all of my service needs were addressed in a timely manner. I own a 2015 Triglide Ultra.
Robert Hudgins -
She always has a cheerful disposition no matter how much of a work load she has. She is a great asset to HRHD, and I am very happy that she is back in the Service Department. (Employee: Mary Ann Cox)
Bernie Howard -
She's knows her stuff and is very cool to deal with! We always look for her when we shop there! (Employee: Desire'e "Carl" Vang)
David Cohen -
Awesome customer service
Robert Hamm -
No matter what we come in to HRHD for, sales, service parts, or apparel! We are always greeted as if we are family! We belong! We are HRHD!
Randy Arsenault -
Maryann continually surprises me with everything she has to do for the service that I get with being short staffed (Employee: Mary Ann Cox)
Janice Lane -
Debbie is always the best. she does so much to help and goes out of her way just to make the customer satisfied and not just make a sale.
chris plummer -
Best Harley Davidson in Virginia
Jonnie Morales -
Desiree is awesome as usual always helps me find the things Im looking for with my taste! Keep it up! (Employee: Desire'e "Carl" Vang)
T Jenkins -
Des is awesome shes always there to greet us with a smile and hugs. She knows my style so she knows what to show me when I come in. She always takes care of us. (Employee: Desire'e "Carl" Vang)
Renee duncan -
Des is awesome shes always there to great me and my family with a smile on her face and hugs. She knows what my style is and helps me everytime I come in. (Employee: Desire'e "Carl" Vang)
Renee duncan -
Desiree always greets you with a smile and ask how you are doing and makes sure you get the best quality help getting the gear you are looking for
justin duncan -
Cant say enough good things about the team here. Steve is definitely the guy when it comes to deals definitely a satisfied customer. This will be bike #4 from HRHD going on 20 years of good people to deal with. (Employee: STEVE SAWYER)
Vincent Panunto -
Just had the 50K service on my 2017 FLHXSE. Mary Ann is always helpful in scheduling my service appointments. Dennis has been doing all my service since Mike retired. While out in New Mexico riding RT 66 I got a check engine light, we were in the middle of nowhere. I called the shop here in Yorktown and Chad talked me through identifying the problem. We cleared the code and it never returned so I was able to complete my trip. (Employee: Chad Cox, DENNIS NOE, Mary Ann Cox)
Bill Heron -
Brought in my trike to have EZ Pass applied inside fairing and a thorough check before leaving on a 2-month trip. I didnt have an opportunity to wash the trike before dropping Stormy off. Work performed and the trike was shiny!!! Thank you, Mary Ann and Dennis. See you when I return. (Employee: Mary Ann Cox)
Diane Huston -
I went there to pick up 2 parts for my bike, I called and they said they had them, I live over by va.beach, upon getting there I was told they didn't have any and there inventory was wrong. I was pissed, being stuck in traffic to find that out. Traffic was bad going back so I looked around and figured I get hat or shirt while there to kill time. Darlene Garrison came over and asked if I needed help and if everything was okay. She turned my bad experience as it was my 1st time in your store to a enjoyable one. I have been in alot of Harley stores throughout the whole country, but never felt so relaxed as I did this time. Friday July 2nd. Darlene took the time to listen and had patient in helping me get a hat, and show me shirts that were new out. She is a great asset to your store as her personality was the best. She turned me around to doughting coming back to a loyal customer as your store is one of the nicest I been in. Please acknowledge her for what she did, she deserves kudos for her understanding and patience. She is very good for your store and company. (Employee: Darlene Garrison)
Bo Mccloskey -
I went there to pick up 2 parts for my bike, I called and they said they had them, I live over by va.beach, upon getting there I was told they didn't have any and there inventory was wrong. I was pissed, being stuck in traffic to find that out. Traffic was bad going back so I looked around and figured I get hat or shirt while there to kill time. Darlene Garrison came over and asked if I needed help and if everything was okay. She turned my bad experience as it was my 1st time in your store to a enjoyable one. I have been in alot of Harley stores throughout the whole country, but never felt so relaxed as I did this time. Friday July 2nd. Darlene took the time to listen and had patient in helping me get a hat, and show me shirts that were new out. She is a great asset to your store as her personality was the best. She turned me around to doughting coming back to a loyal customer as your store is one of the nicest I been in. Please acknowledge her for what she did, she deserves kudos for her understanding and patience. She is very good for your store and company. (Employee: Darlene Garrison)
Bo Mccloskey -
The people are their best assets. Nice handled me with kindness and professionalism. I put her in a tough situation as I had planned a road trip, we hit a snag in the road when it was learned that my sweet Ultra would need rear brakes and a tire. Niki somehow pulled it off despite the dealers limited hours. My only hope is that the dealership starts to open-up, extend their hours and that employees like Niki and Mary Ann receive recognition for their hard work.
Christopher Gautheaux -
A++++ ordered over phone. Customer Service. Thanks So Much.
Nicholas Chillemi -
I just thought Desire'e's friendly and cheerful attitude was exceptional. She was also helpful and knowledgeable. I was just walking by to get to the Sales Department and she introduced herself and engaged me in light and humorous banter while introducing sales and features of her department. I didn't buy anything that day but I will soon. (Employee: Desire'e "Carl" Vang)
Joseph Legaspi -
Always a great job. Thanks Dennis. (Employee: DENNIS NOE)
Paul Cole -
Blair is very good at what he does!! (Employee: BLAIR CRASS)
Jeffrey Warren -
Best customer service!!! (Employee: Desire'e "Carl" Vang)
Douglas Kurianowicz -
Dennis and Chad did a great job working together on installing new handlebars on my 2015 limited. Got to ride it some that evening and the next day to test out the positioning and feel of the handlebars. I think we got them in the right position, very pleased. Thanks Hampton Roads. (Employee: DENNIS NOE)
Charles Amos -
I appreciate Junior taking the time to explain the troubleshooting he accomplished on my bike to find an annoying electrical problem and also specifics on the tuning process. My bike runs better for sure and will enjoy the next 40k on my 2014 CVO Limited. (Employee: Junior Tillman)
Frank Jusino -
Mary Ann provides excellent customer service. She is friendly, professional and the best representative you can meet. (Employee: Mary Ann Cox)
Christopher Wynder -
Awesome service, as always. (Employee: Desire'e "Carl" Vang)
Jon Rhone -
These people went above and beyond to help me get what I wanted. Very friendly and caring staff. Highly recommend. Will be returning. Moes the man to see. (Employee: Jermaine "MOE" Moore)
Zachary Cookson -
Cassie helped me out, as usual when I come in she, with awsome service and quick checkout! Great job! (Employee: Cassie Burnette)
T Jenkins -
I really appreciate your time and interest you took while I decided which new pipes to buy. Side note: Have them turn the music down, way too loud. (Employee: Kevin Weeks)
Cecil Bray -
Always very helpful and knowledgeable about the parts I need (Employee: Kevin Weeks)
Keith Garrison -
The customer service and overall experience was amazing. Jon hooked me up with exactly what I wanted. (Employee: Kevin Dennis, Jon Mitchell)
Chris Blanchard -
Des Carl is the nicest an most customer service oriented employee you have.. she is always willing to go the extra mile for her customers. She is the reason allot people even come to Hampton Harley (Employee: Desire'e "Carl" Vang)
John McTheny -
Me and my girlfriend went in to buy two separate bikes but I had a trade in truck. My credit wasnt the best but Steve made my it possible to own the bike of my dreams. Shout out to Steve, Nick and Bernard they all did a fantastic job. When we walked in Nick was the first one to greet us and was very interested in helping us on finding the bike that fit us. (Employee: STEVE SAWYER)
Jesse Noland -
I was very impressed with Nick, Bernard, and Steve. Plus the Harley Davidson staff, very professional and respectful. I would like to mention that Steve did an outstanding job on helping me get my bike. Steve definitely took care of myself and my lovely girlfriend for us to achieve our dreams on getting our bike thanks a lot!!!! You the man Steve much appreciated!!! (Employee: STEVE SAWYER)
Jesse Noland -
Me and my boyfriend went in to buy 2 bikes. One for each of us. I found mine right off the start. But my boyfriend had a trade in truck. Steve worked all day finding a deal for us for his bike! He got a 2021 street glide! He was looking at a 2020 street glide. He got a brand new one. Steve takes care of his customers! As well as the rest of the Harley Davidson team! Thanks for the bike Steve! You worked hard for us! (Employee: STEVE SAWYER)
Karmen Railey -
It was a smooth transaction. Everyone was amazing (Employee: Kevin Dennis, Joe "Joy Ride" Hyatt)
Charles Smith -
Very knowledgeable got me in and out fast and spent less $$$ than expected. (Employee: "Scuba" Steve Hobbs)
Tim Crist-Gills -
Enough said , you guys is the best , its like going home to family, thanks for making me VERY happy,,to be a Harley rider/owner without mentioning individual with fear of missing someone,, I will like to say you all is a GREAT team , Yvonne and Willie Barnes
Willie Barnes -
They knew how much the bike means to me, they went beyond what I expected. The compassion and hard work will be something I will never forget. Will never take my bike anywhere else!
Sherry Wilson -
Came in to get some oil, limited supplies. The parts dude, name I cannot remember hooked it up. G2G! Get back to your normal business hours and change your call in message as COVID is for the most part...OVER!
Adam Lemke -
Jon is a great salesman! He answered all my questions, introduced me to the team, showed me around the shop and had a good positive attitude. Thanks to Jon and Todd to help me make a decision to buy the low rider S and join the Harley Davidson family! (Employee: Jon Mitchell)
Steven Lusby -
Great crew that know their stuff, fair and courteous.
Paul Donnell -
Scuba took the time looking for a source to order a lightweight modular intermediate oval helmet. He further informed me of possible options once I receive the helmet to make it my own. I will seek Scuba the next time I order parts. Great staff member to the HRHD team! (Employee: "Scuba" Steve Hobbs)
Diane Huston -
HamptonRoads Harley is the best place to do business, this time I had the pleasure of dealing with Mary Ann, shes great to deal with and always very professional. I cant thank all of you enough. Tim Clougher (Employee: Mary Ann Cox)
Timothy Clougher -
Steve went above and beyond to find the new Pan America for me. The finance process was seamless. Scuba hooked up the parts as always. Thanks HRHD for another new bike with great sales, parts and service departments. (Employee: STEVE SAWYER, "Scuba" Steve Hobbs)
Thomas Palmer -
These ladies are amazing they greet you with a smile tell you the deals and the service was absolutely phenomenal!!! (Employee: Darlene Garrison, Desire'e "Carl" Vang)
Tunisia Stephens -
Bought my first bike on Tuesday! Couldn't have asked for better experience. (Employee: Kevin Dennis, Jon Mitchell, Desire'e "Carl" Vang)
Charles Floyd -
Very great guy (Employee: Todd Malone)
Joseph Barnes -
Worked her magic and got me in on a Saturday! Very personable and efficient--who doesn't love Mary Ann!? Apparently she is the HRHD nurse providing First Aid to Technicians who get bit by Harley-Davidson machine parts. Matt was great at letting me know the status of my ride during Saturday--probably one of the busiest days of the week for Techs. I like HRHDs service, but love their people! Thank you to all! My thanks to my Technician--I couldn't read his physician signature. :0) (Employee: Mary Ann Cox, Matt Blue)
John Waters -
Joe is an awesome team member who helped me get my new to me softail!!! And treated me like i was buying a new bike. I highly recommend this shop and this awesome sales team!!!!
Brett Bowman -
Never fails, Danny is on top of it. (Employee: Danny Cox)
Russell Moore -
I CAME IN JUST TO BUY NEW KEYS FOR MY BIKE. ONE OF THE FLOOR WORKER ASK ME TO TEST RIDE THE NEW 2021 ROAD GLIDE AND GIVE FEED BACK ON IT PERFORMANCE. AFTER A 15 MINUTES RIDE, I KNEW THS WAS MY BIKE NOW. GOOD TEAM WORK SETTING ME UP TO BUY A NEW BIKE. (Employee: Jermaine "MOE" Moore)
DAVID RUSH -
Kevin is outstanding when it comes to ordering parts. He is knowledgeable, friendly and helpful. This makes me feel comfortable with what I am buying and also knowing what I bought is the correct part. As far as I'm concerned he is the best. (Employee: Kevin Weeks)
Taco Villarial -
I know I can rely on Mary Ann to assure that all my concerns are addressed when I take my bike into HRHD for service. She listens to my story and captures the essence of my needs every time. Thanks Mary Ann for making service less than a pain. (Employee: Mary Ann Cox)
Douglas Alexander -
This is the 7th Harley I've purchased from Hampton Roads HD. They have always taken great care of my service requirements and Kevin either always has the parts I need or he gets them for me quicker than expected. Dennis has performed all the service on my bike since Mike retired and I have never had a problem. I always feel confident that my bike is in the best hands and it has never let me down. (Employee: Mary Ann Cox, Kevin Weeks, DENNIS NOE)
William Heron -
Chad Mary Ann Debbie ALL THE TECHS GREAT Customer Service! Second Family to me, always treats me right!!
Tony Walker -
Thanks to Moe and the rest of the crew for welcoming my wife and I into the HOG family. It was a great environment with many military vets and they made our purchase a great experience! Ride on team HRHD ./O_o (Employee: Jermaine "MOE" Moore)
Soua Yang -
Always helpful and knowledgeable and listens to your requirements and therefore gives great advice on products for my bike (Employee: Kevin Weeks)
Brian Athey -
Always helpful and knowledgeable (Employee: Kevin Weeks)
Brian Athey -
on saturday, i accidentally jammed my gas cap and wasn't able to remove it. . i called the service department and mary ann made an appointment for tuesday. . chad assessed the problem and quickly rectified the situation. . in less than an hour, i was ready to ride again. . i highly recommend hr-hd to service your harley.
bruce guthrie -
Stacey did a Great job on my bike. He was very friendly and professional. He actually took the time to explain everything and made some recommendations concerning some exhaust and stereo upgrades that I plan to make. I highly recommend Stacey for your Mechanical needs. (Employee: Stacey Matthews)
Bill Fordham -
The staff at Hampton roads Harley Davidson is awesome! And Desire'e is the best! Thanks guys (Employee: Desire'e "Carl" Vang)
Jimmie Windham -
The staff at Hampton roads Harley Davidson bis awesome! And Desire'e is the best! Thanks guys (Employee: Desire'e "Carl" Vang)
Jimmie Windham -
I need my 40k service done before a big trip on a short notice. Not only where they able to squeeze my scoot in the bike runs better than before.
Dan Escalera -
They where very helpful .
Timothy Coeyman -
Weve been dealing with MaryAnn for about six years and she has never let us down. She is pleasant, friendly, knowledgeable, and patient! She recently told us that your dealership has started using teams and Junior is not on the team that MaryAnn supports and this has really put us in an awkward position because we have been using MaryAnn and now Niki is the team support for the team that Junior is on (and shes not very pleasant). Junior on the other hand is amazing and hes worked on our trike for six years now too and we wouldnt trust anyone else ( unless he leaves...we hope not)! Junior is pleasant, extremely knowledgeable, and patient with us. He takes time to explain what is going on with our trike and is always helpful. We want these two to continue to support us regardless of your changes! (Employee: Junior Tillman, Mary Ann Cox)
Chris Kriesten -
Mary Ann has helped me and my wife take care of our 2019 Custom Road King Special before and she always helps with a smile, professionalism and courtesy. Its team members like her that will keep me coming back to HRHD. (Employee: Mary Ann Cox)
Charles Davis -
Great salesman no pressure. Took the time to find me the right bike. Welcomes me every time I enter the store with great enthusiasm, always helps me out. (Employee: Joe "Joy Ride" Hyatt)
Harold Ferrell -
I want to thank Mary Ann for always having a minute to take care of us. She has always helped keeping us updated on ordered parts and when to schedule our bikes for upgrades. Thanks Mary Ann keep up your great work and wonderful attitude. (Employee: Mary Ann Cox)
Dale Garrison -
Great to see and deal with u again thanks for a great time (Employee: Mary Ann Cox)
Keith Garrison -
My purchase from Hampton Roads Harley parts department was a great experience. Kevin was a great help in deciding what to purchase to serve my need. Thanks Hampton Roads and Kevin
James Mason -
Thanks once again to Mary Ann in the Service Department at HRHD! She is definitely the face of good customer service!! She has been scheduling my motorcycle Nuggs for service and maintenance for lots of years! She then passes Nuggs along to one of my other HRHD favorites, Dennis!! Appreciate the wonderful Service Department, and their gatekeeper, Mary Ann!!! (Employee: Mary Ann Cox, DENNIS NOE)
Robin Campbell Wyatt -
Debi was very helpful in making sure my Street Glide was ready to be picked up and cleaned. (Employee: Debi "Panhead" Myers)
Bernie HowardBernie Howard -
Friendly and knowledgeable, very patient with us, very pleasant shopping experience! (Employee: Desire'e "Carl" Vang)
Brenda Pfahl -
I come in to buy parts for my Road King as well as my Softail Slim S and Kevin Weeks has never gotten the part wrong and has also recommended a part that might be better. He is my go to guy there. Mary Ann, is a sweetheart there. She Makes my appointment and I dont know who worked on my bike but they did and outstanding job. Kevin and Mary Ann always greets you with a smile. That goes along way (Employee: Kevin Weeks, Mary Ann Cox)
Donald Traynham -
This is not to one specific person but to everyone. Even the people who didn't work in the store. They made me feel so comfortable. Like I was a part of a family. One of my best experiences in a long time.
Mike Golden -
Im so happy Dennis is back!! I have been dealing with HRHD 14 years and value my relationship with your store and employees! (Employee: DENNIS NOE)
Sharon Martin -
My wife and I are slowly restoring an 07 FLSTC. I really had no idea what things to order to re establish stock configuration of rear tail lights, turn signals, wiring harnesses, stock handlebar heights, cables, fasteners, grommets, etc. Kevin went off a crappy picture and ordered everything I needed! I'm REAL close to getting this bike back on the road thanks to Kevin. Still some more to buy to complete the bike, but it's close to being rideable! (Employee: Kevin Weeks)
Darren Fulton -
I am ALWAYS treated with smiles and happiness when I enter the store. I get the very best treatment when I need help!
Lori Ann Stone -
Had issues with GPS getting stuck. Mary Ann quickly updated the infotainment center. She informed me the system is jsut like our iPhones requiring periodical updates. Then went to Scuba, parts department, to try some windscreens; he took his time and we finally decided on an appropriate after market windscreen and since there are several in the warehouse, it will be ready for a trip this weekend. Debi, always busier than a one-handed paper hanger, always reaches out for a hello. Finally, Joe and Desiree, as usual, just said Hey, how are you doing? I always feel like I'm part of this family when I stop by. (Employee: Mary Ann Cox, "Scuba" Steve Hobbs, Desire'e "Carl" Vang, Debi "Panhead" Myers, Joe "Joy Ride" Hyatt)
Diane Huston -
Had issues with GPS getting stuck. Mary Ann quickly updated the infotainment center. She informed me the system is jsut like our iPhones requiring periodical updates. Then went to Scuba, parts, to try some windscreens; he took his time and we finally decided on an appropriate after market windscreen and since there are several in the warehouse, it will be ready for a trip this weekend. Debi, despite being busier than a one-handed paper hanger, always reaches out for a hello. Finally, Joe and Desiree, as usual, just said Hey, how are you doing? I always feel like Im part of a family when I stop by. (Employee: Mary Ann Cox, "Scuba" Steve Hobbs, Desire'e "Carl" Vang, Debi "Panhead" Myers, Joe "Joy Ride" Hyatt)
Diane Huston -
Since day one stepping into the dealership the Hampton Roads HD family have Always made me feel welcome. Jon has always 100% gone out of his way to take care of me as a customer. Anytime I arrive at the dealership Jon has always greeted me and remembered my name not just as customer but treated me as a friend. He answered all my questions. Jon and the dealership people skills is exactly way when it came time to buy a bike I had no problem driving 2 hours away to purchase from Hampton Roads Harley Davidson. If you are looking for a dealership to call home this is definitely the one. Come join the Hampton Roads family. (Employee: Jon "Wizzo" Weisner)
Timothy Pegram -
One word, phenomenal. Everyone at HRHD goes above and beyond to take care of you. Great Experience. (Employee: Todd Malone)
Joseph Evans -
Stop all the employees from buying all the 4x shirts so customers can shop in store (Employee: Darlene Garrison)
Deon Harris -
This man listened to what I said took me out on the bike I wanted and showed me a similar with upgrades. he didn't try to upsell me or change my mind about the bike I wanted. I will forever recommend Joe as the salesman to talk to. I can't wait to ride with him again! (Employee: Joe "Joy Ride" Hyatt)
John Crader -
He took my mess of a credit situation and found a bank that works for me. I took delivery of my new to me fxdr and love it. many thanks go out to whole team there for making me feel like family. I would totally buy another harley from them any time. (Employee: STEVE SAWYER)
John Crader -
Best mechanic always does a great job (Employee: Junior Tillman)
Richard Arnett -
The best help anyone could ask (Employee: Mary Ann Cox)
Richard Arnett -
Always a great experience shopping or even just browsing here
Kristafer Robinson -
Awsome service as usual, got me in and rolling in no time! Keep it up (Employee: Mary Ann Cox)
t jenkins -
Awsome service as usual, got me in and rolling in no time! Keep it up! (Employee: Mary Ann Cox)
t jenkins -
Des is by fare the best employee you have at that shop! She always has a great attitude an is a loyal an most dedicated worker I have ever seen.. she deserves a raise for all she does for your company... she chooses to be there an loves Harley it should be plan to see, it is to me every day... (Employee: Desire'e "Carl" Vang)
John Mctheny -
Very friendly and helpful. (Employee: Darlene Garrison)
Michael Miller -
Joe made buying my first Harley an absolute pleasure. All the staff was very friendly and happy to help me with any questions I had. There was no sales pressure at all and it was a welcoming environment. I actually went to another local Harley dealer first and told them what I was looking for and they tried to sell me something completely different and out of my price range. I would recommend Hampton Roads Harley to anyone who wants a no pressure and helpful environment. (Employee: Joe "Joy Ride" Hyatt)
Jon Peirce -
They explain everything clearly, very helpful and as friendly as can be. Always make me laugh and all the reasons to come back. Dennis is also a high quality mechanic, glad he's back. (Employee: Debi "Panhead" Myers, Mary Ann Cox)
Dave Clark -
Had a small vibration noise in my new exhaust system. I brought it in and Junior took time to thoroughly look over my bike, take it on test rides and came up with a solution (a simple spacer) which took care of the noise issue. So glad you have someone like Junior who is experienced and took the time to check everything out on my bike and make sure all was well. He's my go to technician for all my service at HRHD! Great job, Junior! (Employee: Junior Tillman)
Keith Aston -
Every time I take my 12 year old into the store she is treated my love and respect. My daughter cant wait to learn to ride and share my passion of the ride. And Darlene makes sure she continues to share that passion with my kid. Even the service department needs a shout out! Great job! (Employee: Darlene Garrison)
Mark Seawell -
Made an appointment to bring my bike in and got the service I needed promptly. Always a pleasure to come in and get things done quickly and right. Whenever I see or hear people complain about service at other dealerships, I tell them to come to mine! You all are great! (Employee: Mary Ann Cox)
Tim Wall -
Hampton Roads HD has proven itself time & time again. My sales experience was amazing (thanks to JOE). Follow up by service & parts was a very satisfying situation as well, working to assist as we made the purchase of my new 2020 LIMITED mine. Mary Ann has become my GO TO service contact, she has been amazing I have known DEB & DESIREE for a period of time prior to my motorcycle purchase. Always a pleasure to visit the clothing section to augment my clothing needs. I stop by on occasion just to hang out for a bit, when out for a ride. Great shop, thanks to all for making me feel like a member of the family (Employee: "Scuba" Steve Hobbs, Desire'e "Carl" Vang, Joe "Joy Ride" Hyatt, Mary Ann Cox)
Dave Leibold -
Desiree always does a great job helping select the best merchandise for both fit and look. She is exceptional at her job! (Employee: Desire'e "Carl" Vang)
Timothy Wray -
As always great to work with (Employee: Kevin Weeks)
Gisele Leblond -
Picked-up the weekender bag! Great fit to hold riding gear for touring! Good quality and recommend by Steve. (Employee: "Scuba" Steve Hobbs)
Rob Johnson -
I wanna give a huge thank you to Paden for helping get my 93 883 Sportster Hugger and a huge thank you to Kevin weeks for helping me get parts for my bike and a thank you to Darlene for helping me with getting and finding clothes (Employee: "Scuba" Steve Hobbs, Audrey Shanahan, Bernard "Gringo" Mattingly, Cassie Burnette, Chad Cox, Chris Deisch, Chris DeRosier, Danny Cox, Darlene Garrison, David Charette, Debi "Panhead" Myers, Derek "Killa" Lee, Desire'e "Carl" Vang, Donna Cox, Harry Graham, Jermaine "MOE" Moore, Joe "Joy Ride" Hyatt, Joe Hren, Jon "Wizzo" Weisner, Jon Mitchell, Junior Tillman, Kevin Dennis, Kevin Weeks, Mary Ann Cox, Mary Hughes, Paden "Baby Santa" Haas, Rick Griffin, Rickey Bolen, Bob Turnbull, Stacey Matthews)
Victor Coll -
For me to say Im happy and enjoy my new bike is an understatement. Absolutely best experience I every had from the time I walked in to last night when I got off the bike lol.
LaRyan McLean -
I just signed on a 2021 CVO Limited and this team was above and beyond what I could have expected. This sale started a year ago in March of 2020 when I relocated to the area. Being here alone, I jumped on my 2019 CVO Limited and GPSd to the closest Harley Dealer. Jon met me at the door and talked with me for a long while. After the encounter, he welcomed me to the city and I promised him that I would buy my next bike from him. Fast-forward to March 2021, I kept my promise. Unknowingly to the HRHD team, I was also entertaining Bayside HD, which was the worst experience I have ever had in my 6 HD purchases. Notwithstanding, Dave jumped in as the GM and continued Jon's excellent work and came up with a deal that I believed reflected the Dealership's desire to earn my business. Did I mention that Bayside HD was the worst experience I have ever had in my 6 HD purchases? Anyway, Steve closed the deal with energy, excitement and respect for my money. He went the extra-mile to find the bike I wanted and secured it from another state. It is literally on the way here now. If you have bought a HD, you know where Mary Ann fits in--she takes our money for months after the sale!!! Just joking, she is extremely knowledgeable and attentive. She has promised to have all of my add-ons installed quickly, once they arrive. I have used Mary Ann many times before and she is consistently great! Thanks HRHD!!!! (Employee: Jon Mitchell, David Charette, STEVE SAWYER, Mary Ann Cox)
Sherwin Stewart -
Last week I had to bring my bike in for my 20K check. I called to schedule it and Mary Ann said they had availability on the weekend, but asked if I wanted to wait until next week so I could ride... thanks for thinking of my riding need especially given all the rain we had this year, but I was good. When the bike was ready for release Chad called to advise, but they were due to close in 35 minutes and I am 20+ away and didnt have a ride on standby. Chad advised theyd wait for me if I could confirm Id be there. I made some calls and got a ride, called HRHD and Mary Ann answered. I advised I was in the way but would arrive a little after closing and she said they would wait. When I arrived my bike was out waiting for Me and Mary Ann was printing my paperwork when she saw me walking through the door. Thanks for waiting for me (Employee: Mary Ann Cox, Chad Cox)
Ed Schardein -
Warm and friendly greeting, instant check in and fast service on the inspection while I waited. Service is always outstanding no matter if it is a $12 motorcycle inspections or $1,200 service job. (Employee: Mary Ann Cox)
Sherman Hayden -
Darlene helped me find a helmet to replace one that was causing significant discomfort to my jaws. She listened to my fit complaint, allowed me try a couple helmets, and made the sale! She couldn't have been any better! Thanks, Darlene! (Employee: Darlene Garrison)
Barry Green -
Every time I come in with my family we are always recognized because of my daughter. The staff always goes out of their way to make my 3yo feel like shes part of the team. She wants to work in Motorclothes when shes old enough.
Zach Rose -
The Best! (Employee: Kevin Weeks)
Gary Sword -
Desi has become like family like most the people at this Harley. She has helped myself and my husband. We love her very much. Anything we need I go to her and she points me in the direction of who to talk to or helps me herself with most everything. (Employee: Desire'e "Carl" Vang)
Kayla Doyle -
Always does a great job keeps me posted on any new articles in my size that comes in. (Employee: Darlene Garrison)
Dale Garrison -
If you want your motorcycle taken care of like you do bring it here!!! They treat you like family and always treat your motorcycle like its there own!! (Employee: Mary Ann Cox)
Douglas Kurianowicz -
Great service in a department that get barer every time in look for parts. (Employee: Kevin Weeks)
Jack Adam -
Helped me out real quick (Employee: Paden "Baby Santa" Haas)
Dana Owens -
HRHD is the best. Got my inspection sticker done yesterday. In and out in 30 minutes. Just enough time to add a new pair of riding gloves. Thanks to all in the service department and clothing department.
Austin Norton -
Everyone was amazing. Very nice staff. (Employee: Paden "Baby Santa" Haas, STEVE SAWYER, Darlene Garrison, Bernard "Gringo" Mattingly, "Scuba" Steve Hobbs, Audrey Shanahan, Cassie Burnette, Jermaine "MOE" Moore, Jon Mitchell)
Brian Gibbs -
Top Shelf!
Grant Bailey -
Desiree is always super helpful. She always goes out of her way to ensure that I find everything that I am looking for. She also makes sure my granddaughter is treated great and feels special. Its a pleasure seeing her when I come in to HRHD. (Employee: Desire'e "Carl" Vang)
Richard Mahoney -
Great service , thanks
Fred Lindsay -
Fantastic. Thats the first thing that comes to my mind when I think of my Harley buying experience. I was fortunate enough to work with Joe who was a true fount of knowledge. He walked me through every step of the buying process and made it a true breeze. From the moment you enter HR Harley-Davidson you feel a sense of community. It was such an awesome experience. Desiree was so pleasant, she even hooked my grandbabies up with Harley gear! I cannot express how thankful I am to have been able to work with the HR Harley-Davidson. Thank you for making my experience a once in a lifetime event! (Employee: Desire'e "Carl" Vang, Joe "Joy Ride" Hyatt)
Mark Montgomery -
Outstanding Customer Service! (Employee: Desire'e "Carl" Vang, Debi "Panhead" Myers)
Kathryn Poyant -
I've been looking for a set of highway pegs I can afford for quite a while. Couldn't seem to find anything on e-bay or other sources of used parts so went to the catalogs. I found what I decided to try from a vendor, but wanted to check with HRHD to see if they could get it for me before ordering. I'll always give them my business if it doesn't cost more. Steve was very helpful with finding the same item for me and placing this order. I know I can count on HRHD to go the extra mile for me. (Employee: "Scuba" Steve Hobbs)
Doug Alexander -
I've been looking for a set of highway pegs I can afford for quite a while. Couldn't seem to find anything on e-bay or other sources of used parts so went to the catalogs. I found what I decided to try from a vendor, but wanted to check with HRHD to see if they could get it for me before ordering. I'll always give them my business if it doesn't cost more. Steve was very helpful with finding the same item for me and placing this order. I know I can count on HRHD to go the extra mile for me. (Employee: "Scuba" Steve Hobbs)
Doug Alexander -
Amazing attitude and customer service (Employee: Darlene Garrison)
Robert Currie -
Scheduled service appointment and arranged for pick up and delivery of my motorcycle. She kept me informed as to progress during repair and ensured timely delivery to our home. She is a big asset to your organization as MaryAnn makes me as a customer feel valued and appreciated. (Employee: Mary Ann Cox)
Anthony Barrero -
Major league shout outs to the Hampton Roads Harley Davidson team for assisting me with my dream bike. I have ridden all types of motorcycles for many years/decades but this one here fits like a glove. I have the right combination of power, comfort, audio and style. This motorcycle is an extension of me and my personality. Whether I'm cruising the strip or pounding out some serious interstate miles a hundred miles from nowhere bobbing my head to the tunes. (Employee: Chad Cox, Bernard "Gringo" Mattingly, Danny Cox, Debi "Panhead" Myers, Derek "Killa" Lee, Desire'e "Carl" Vang, Jermaine "MOE" Moore, Harry Graham, Joe "Joy Ride" Hyatt, Jon Mitchell, Junior Tillman, Mary Ann Cox, Kevin Weeks)
Andre Sullivan -
The above mentioned personnel have been taking exceptional care of my 1984 FLHT classic dresser for many years and this last visit was no execption. From general maintenance to engine and transmission rebuild and modification their work and cooperation have been outstanding. I will always bring my bike to them for any work needed and if I should win the lottery I would buy a new one from them. I have brought many of my friends to them for work and they have been very satisfied. All of their staff are friendly, cooperative, and have good technical knowledge of even the old bikes like mine as well as the newer ones. Winston (Andy) Anderson (Employee: Mary Ann Cox, Chad Cox, Chris Deisch, Audrey Shanahan, T.J. TEJADA, Kevin Weeks)
Winston Andy Anderson -
Since Day 1! My wife and I have been greeted and treated like we are a part of the family at HRHD!!!! From the moment we first walked in the door! (Employee: Chad Cox, Darlene Garrison, Joe "Joy Ride" Hyatt, Kevin Weeks, Mary Ann Cox, Todd Malone, STEVE SAWYER, Wade Seda)
Randy Arsenault -
Honestly, I picked a team member but everyone at HRHD is phenomenal! From sales, to motorclothes, parts to service! I have always had positive experiences here. Always greeted and feel like family. Truly appreciate your business. (Employee: Joe "Joy Ride" Hyatt)
katrina Arsenault -
It was time for new tires for my 2019 FLHXS and I scheduled the repair. I had a noise in the rear wheel and forgot to mention it when I dropped off the bike. The technician found a bad bearing and I was called about the discovery. I approved the repair, obviously, regardless of my extended service plan. Despite riding my bike to the shop in the rain, it was clean when I picked it up. **Side note - I switched to the American Elite tires. I rode over 200 miles yesterday and am very happy with them. (Employee: Mary Ann Cox)
Ed Schardein -
This lady here is the most genuine,down to earth. 1000% real, consistent sales rep Ive ever met. No matter what time of day it is or how busy she may be she is ALWAYS full of smiles.... ALWAYS upbeat....and ALWAYS welcoming. She ALWAYS takes the time to come over and greet a customer and have conversation. Ive never seen her have a BAD day, bad mood, frustrated or disrespectful. I truly hope this dealership recognizes the benefits and attributes of this awesome employee. (Employee: Desire'e "Carl" Vang)
Leslie Keys -
I dont write reviews, but had to say if you need a bike and you dont think its possible to get one go see Sawyer he will make it happen (Employee: STEVE SAWYER)
Daniel Carteret -
The team was very professional and and knowledgeable on the issue that I was trying to resolve with my bike. The work that was done was completed in a timely fashion and exceeded my expectations. I love trusting my bike with this team. (Employee: Chad Cox, Mary Ann Cox)
Dontae Wallace -
Mr. Danny Cox, We want to express our THANKS to Desiree Vang aka Carl who was a great help to us during our last visit to your HD dealership. She was helpful, without being intrusive and she was a pleasure to talk to; she has a very sweet personality; we look forward to seeing her on our next visit !!! Actually, we give her a SIX STAR Rating !!! (Employee: Danny Cox)
Gary Schlosser -
Excellent service (Employee: Mary Ann Cox)
Gary Davis -
I just finished up on my new bike purchase and as always I was very pleased with the excellent personalized service that I always receive. The staff from Sales, Parts. Service, Finance and Motor Clothes are Top Shelf. Do yourself a favor and visit Hampton Roads Harley Davidson. (Employee: Paden "Baby Santa" Haas)
Grant Bailey -
kevin has always been good people to me very helpfull and respectfull (Employee: Kevin Weeks)
MICHAEL DOWNER -
Not pushy but rather helpful and very friendly! Not a hoverer! But there when needed! (Employee: Desire'e "Carl" Vang)
Douglas Graham -
Very knowledgeable and made sure I had everything I needed. (Employee: Kevin Weeks)
Curtis Barney -
Great customer service as always. Never had anything but great experiences at HRHD. Fast service as well. (Employee: "Scuba" Steve Hobbs, Desire'e "Carl" Vang, Mary Ann Cox)
DJ Lewis -
Kevin as always very knowledgeable and courteous and helpful. (Employee: Kevin Weeks)
Mike Floyd -
SHE'S GREAT! (Employee: Desire'e "Carl" Vang)
DAVID COHEN -
I needed a new helmet and initially I did not see what I was looking for but then Desire said she was going to the back to get another helmet that she recently sold and damn if it wasnt exactly what I was looking for. This Torc helmet fits perfectly and the patting makes it very comfortable. I love the matte black finish and the USA flag is a great feature. (Employee: Desire'e "Carl" Vang)
Rory Porter -
Absolutely great experience!! All staff was very attentive & made but my for motorcycle for my husband as a surprise run very smoothly!! (Employee: Paden "Baby Santa" Haas, STEVE SAWYER, Todd Malone)
Shirley Kahler -
I would just like to say the the experience that I had with Jon Mitchell and the whole Hampton Roads Harley Davidson Motorcycle Staff was extraordinary. I was introduced to a great bunch of staff and management in my experience and everyone of them showed a caring attitude throughout my visit. I want to commend the whole HRHD Staff for their welcoming me and going above and beyond in my purchase for the Harley Experience. Jon Mitchell should be recognized as a vital part of the staff as he showed me all the information about my new XL883N. Thanks again for the wonderful experience. (Employee: Jon Mitchell)
Brian Randall -
Thank you Debi for your help on 5 Jan. As always, great service (Employee: Debi "Panhead" Myers)
GARRETT COOK -
I am not exaggerating. I love this place. I can't say enough good things about the people here! Especially since retiring out of the Air Force, the Harley family and support was something I really appreciate! My background: Rough divorce, custody sucked. In a particularly tough moment (October 2019, daughter was in the hospital and had to stay with limited visitation), I stopped in a started talking to more and more to Devin Caffee. He said something to the effect of lets go ride some bikes and forget about all that for a bit. He got me on a few bikes and I had never considered a touring bike. I started to feel like my life was lighting up again! I had a 2011 custom fatboy that was all paid off and wasn't about to get another bike, but man! He got me on my 2015 street glide special with ape-hangers and I felt like a god again! I told them thank you but I can't really afford it. Todd and Bernard chatted with me and Todd told me just take it for tonight and I almost didn't say goodbye before they had to stop me to have me sign something. I rode that thing and I felt better about life. I came back the next day and they asked what I could do. They met my financial goals and got me hooked up and I was down the road on a new (to me) street glide within my budget! Unfortunately I laid my street glide down one night (Feb 23 2020) and it had to come back to get fixed but again, I worked with Mary Ann Cox and the folks back in service and they always kept me up to date and worked with me and my insurance company to get things moving. I keep seeing the other service dude (I apologize for always forgetting his name, he always remembers me and reminds me I work on your bikes, Brandon! One day you will remember me!) but they were great and got my bike rolling again with help from Kevin Weeks in parts who always takes the time to understand what I needed. We got some great pipes and a tuner that was extra but had it ready when my bike was repaired and road ready. Once again my divorce was a gift that kept on giving and I talked a little with Devin and Todd who advised me to bring my Fatboy in if I needed to come up with the cash. Joy Ride Joe Hyatt assisted me and was very patient with me in getting my bike appraised. Joe and Todd got me a great price and I was able to get a few courtroom victories in the divorce process with that money. Joe is great with my kids by the way. Always patient and giving them his attention just like he does with me. Fast forward a few months to December 23 2020. I told Devin I wanted to eventually take out a new street glide. He gets my info and sends me out on the bike. I got back and worked with Bernard and some with Todd. I also chatted with Steve Sawyer off and on and he assisted me throughout. Lots of good conversation about where I was and what I wanted to meet my goals in budget and riding capabilities. I wasn't sure about it and they told me to go home and think about it and even said they would take in my extra SUV on trade if that would help and I considered it. Devin was off so I worked with Jon KB Mitchell who has always been helpful to me over the years and worked out my trading value for my 2015 Street Glide. Obviously I came back to take with them and I was actually glad I thought about it and I couldn't wait to get that bike! I rode off with my new 2020 street glide special and I felt on top of the world! I hadn't felt that good since I could remember!! Such a simple thing but I always felt supported and like I was among family at this dealership. I have worked with Desiree Carl vang and Darlene in clothes more times than I can tell you and they know all my business and have solid advice!! Lets not leave out Debi and her beautiful rendition of a happy birthday song to me and other songs she may or may not have sang to me over the intercom!! Top notch people, I can't say service because its the people that they are that make me so happy and comfortable. They always know how to advise me on helmets and clothes!!
Brandon Hill -
Thanks for the help from your service and parts departments for helping me keep this custom 06 Ultra Classic, well, classic!!
James Rice -
Joe made my daughters and my visit to hrhd on Christmas Eve very pleasant. Only planned on getting my wife a small present but ended up sitting on a few bikes and made an appointment for a test ride later in the week. He even allowed my daughter to sit on the bikes with me to make her feel like she was part of the process! Steve was also great to work with. He listened to my wants and needs and is working with me to hopefully get me back on another bike after wrecking mine two weeks ago. He even allowed my daughter to pick out a toy of her choice because she was well behaved. Thanks guys! (Employee: Joe "Joy Ride" Hyatt, STEVE SAWYER)
Zach Rose -
Steve offered great customer service during the financing process for my new 2018 CVO Street Glide. He was very enthusiastic and friendly. I liked the fact that Steve was patient and a straight-shooter when I asked questions referencing the finance paperwork and product offerings. Steve took the time to call me the day after the sale, to congratulate me again on my new purchase and to ensure I did not need anything else. (Employee: STEVE SAWYER)Ronald Booker -
I was greeted with very friendly and enthusiastic, Welcome! during my first visit to this dealership. Joe met me at the door, introduced Doug and helped me get the inspection sticker plate I needed as I'm new to the State and local area. I left with a great first impression of the dealership and their employees. (Employee: Danny Cox, Joe "Joy Ride" Hyatt)
Joseph Gauthier -
She went above and beyond helping me buying the special gift for my wife (Employee: Darlene Garrison)
Timothy Helt -
You should be very proud of these ladies. They are so helpful and know the Harley-Davidson products. Debi went out of her way to check and explain some of the products, to make sure that it was what we really needed. Desiree made sure we got all the discounts and points. Great ladies! (Employee: Debi "Panhead" Myers, Desire'e "Carl" Vang)
Elizabeth Bowling -
The team at HRHD was helpful with getting the parts i needed, they didn't have them in stock but were there next day! Thanks guys!
Dave Linder -
Kevin knew exactly what I wanted and confirmed that no extra parts were needed to install this fancy lighted license plate surround It seems that Kevin always knows what Jeff wants. They speak biker man language which eludes me, but oh well. Kevin keeps me straight. (Employee: Kevin Weeks)
Debbie Werner -
Nail in my tire and back on the road quickly. Thanks for the help! (Employee: Mary Ann Cox)
Chris Marley -
We spent the better part of an hour looking at everything available under the 12 days of Christmas sale and was able to purchase enough to even receive the free holiday gift. The selection was great and we got almost twice as much in merchandise for the money spent.
Bruce Warner -
Kevin is the man, he knows his bikes, and always hook me up for what I need. Kept up the good work, and he is very nice, unlike some people that work there. (Employee: Kevin Weeks)
Warren Bailey -
Carl is always willing to go out of her way when I need something, im picky so it does help! She's awesome as usual. Thanks for the help with my hoodie! (Employee: Desire'e "Carl" Vang)
Thomas Jenkins -
Darlene was very helpful. We had fun selecting gifts for children. To end the visit she wrapped my gifts. HRHD employees give so much love all the time. Love all the hugs! (Employee: Darlene Garrison)
Yvonne BLOW -
Greeted promptly, very knowledgeable and helpful staff. One of my favorite H-D dealers. (Employee: Desire'e "Carl" Vang)
Trey Helms -
Always has the best service and gets the parts asap!!! Thank u for having all the parts i need (Employee: Kevin Weeks)
Douglas Kurianowicz -
Here's my final shot out to Donna Cox for providing the support so desperately needed by the Hampton Roads Chapter of the Harley Owners Group this year. It was a year unlike any before and she stood beside us all the way. Thank you Donna. (Employee: Donna Cox)
Douglas Alexander -
Stopped in yesterday. Kevin, as always, was professional and patient. Thanks! (Employee: Kevin Weeks)
Patricia Barnes-Goodwyn -
Mary Ann has been there to help me since the day I walked into her office, she gave me a great deal on my service plan and my Road Glide has been coming in ever since. Just recently I brought my bike in for its 15K service and addressed some small issues. I also wound up needing a rear tire. I asked for the best bang for my buck and that was delivered. The bike rides better now than it did the day I bought it and she was able to explain everything that went on clearly and thoroughly. Ill see you guys in 5000 miles! (Employee: Mary Ann Cox)
Chris Wilcox -
Desiree provided great service in helping find and select the correct size jacket. I will come back again. Very friendly and knowledgeable about the products. (Employee: Desire'e "Carl" Vang)
T McCardle -
Desiree provided great service in helping find and select the correct size jacket. I will come back again. (Employee: Desire'e "Carl" Vang)
Tim M -
The wife and I went to HRHD to purchase a new helmet for her and look at some other items. Darlene was extremely helpful in this process and ensured that my wife had the correct fit. Debi gift wrapped a few items we had picked up. Both were kind courteous and always a pleasure to deal with. (Employee: Debi "Panhead" Myers, Darlene Garrison)
Jason Collins -
Great experience with john was very helpful in finding out information that was looking for in different bike around the shop (Employee: Jon Mitchell)
Keith Garrison -
Just had a Stage IV upgrade to my 2018 CVO StreetGlide, and it was great working with Mary Ann and Junior! Outstanding service and fantastic attitudes! Couldn't ask for better customer support. Thank you! (Employee: Mary Ann Cox, Junior Tillman)
Bret Griebenow -
From the start of walking in the door, everyone was friendly. Joe was an awesome sales rep, and helped me find the right bike for my budget and use. Ended up with a Softail Street Bob, and I couldn't be happier with the bike and customer service. Bernard handled my financing, and Steven made sure everyone was doing their job and getting me the best deal. I'll definitely be back, and will be referring friends and family to Joe and his management support team. Well done, fellas! Thanks for the sweet wheels!
Charlie Davis -
Good customer service (Employee: Darlene Garrison)
Patricia Tutone -
TJ is one of many of HRHD's technical staff who are very professional. He worked on our FXDSE2 (known as our 'Golden Lemon') recently and spent precious time in every effort to solve the problem but had to graciously throw in the towel (we believe we have a wiring harness issue). But - we had a great time at HRHD while the bike was in the shop. You're a very friendly and knowledgeable group! We will be back with the bike when we find the (Employee: T.J. TEJADA)
William Clemens -
very friendly and helpful,,, knows her stuff (Employee: Desire'e "Carl" Vang)
David Cohen -
My bike took a big blow for me when I crashed. The bike looks it was never been in an accident.
KAREN LECKEMBY -
As always friendly and knows his stuff! (Employee: Kevin Weeks)
randy garner -
I love the Sales Ladies. They are so friendly and always available to help me. Thank you Ladies
Tana Eddins -
Steve and the entire team have been great to work with over the years. (Employee: "Scuba" Steve Hobbs)
Tom Coghill -
We have always received fantastic service at HRHD and this time was no exception. My inspection was due in March and I needed new tires. I wanted to upgrade from the standard Dunlop's so they ordered Michelin Commander III's. It took a couple of months, but the tires finally arrived only to find that the company had sent the wrong size for the rear. Rather than having me wait longer, Chad had them put on a stock rear tire so that I could ride safely until the correct size rear tire arrived. This was greatly appreciated and certainly above and beyond what most dealerships would have done. HRHD had always treated us like family and we highly recommend them to anyone looking for service or a new or used Harley.
Richard Tamashiro-Costa -
HRHD did a great job getting my bike ready to ride again, after hitting a cinder block that fell off a truck. Took a little time waiting for the check from the insurance company, but I'm back on the road. New front wheel and bearing assembly and it didn't take them long to get the work done. Thanks for getting my bike ready to ride again. (Employee: Rickey Bolen)
Mark Vieira -
Desire really knows what I like. When I come in she shows me the new products based on my previous shopping experiences. I went in to check on a jacket that wasn't in stock and by the time I left the jacket was on its way from the sister location (Employee: Desire'e "Carl" Vang)
Demetrius A -
Wife and I wanted to back into riding so we came in on a Saturday to look around and left with two Dynas. A Street Bob for her and a custom Wide Glide for me. Steve had everything ready for us in a matter of minutes and walked us thru the buying process with ease. I would recommend him and HRHD Yorktown to everyone interested in getting a great deal and great service.. (Employee: STEVE SAWYER)
Rob Joy Robinson -
Went to bayside and obx harley and they couldn't get me approved Steve Sawyer at Hampton harley made it happen. (Employee: STEVE SAWYER)
Clemens Elings -
Had my trike repaired in a timely mnner.
JAY STREET -
Sure do miss those loyalty points. (Employee: Danny Cox)
Douglas Alexander -
Kevin leaves nothing to be desired. Very professional, courteous, knowledgeable. When I come in I go to his station most times I hv to wait n line well worth it. Great Guy!! (Employee: Kevin Weeks)
Jim Mahady -
I keep coming back so you must be doing something good
ROY BELFORD -
Wanted to purchase a custom dynamics tail light, unfortunately it was not in stock, however Kevin said he could have it in a couple days and would give me a text when it arrived. Price was the same as what I found online, but I believe in supporting local retailers whenever possible, so as far as I'm concerned its a win win for both of us. (Employee: Kevin Weeks)
robert kane -
I arrived a little early for my noon appointment, HRHD was to open then and a it did. Within a few minutes my bike's information was taken down and I went in the store to look around and talked to some of the staff and walked to a restaurant and had lunch. I soon returned and made a purchase and was called to service, my was ready. There were no surprises, a spot safety/maintenance form and a cleaned bike with a new tire. Everyone I encountered was friendly and courteous. this is what I like when I visit a store for service and no install is a very good plus. Thank you Mary Ann and Harry for the good service and Kevin in parts and Desire'e in motor clothes. I recommend HRHD for bike service and customer service. (Employee: Mary Ann Cox, Harry Graham)
Carl Evans -
Desire'e has a great attitude and sense of humor, makes visiting the dealership a joy. She is also very knowledgeable of the products. Even if I dont plan on buying any apparel, I stop by the clothing section just to say, Hi and chat with her. (Employee: Desire'e "Carl" Vang)
David Tilley -
Been working w yall for 25 yrs. You ROCK! Chad, Maryanne, Junior, Panhead Deb, Donna, KEVIN, Ricky! God bless all of of you!
John Musser -
I have met and have been assisted by all the staff members there at Hampton Harley. They are all friendly and very helpful. Everyone is always willing to help in anyway they can. I really enjoy visiting Hampton Harley.
Robert Gilpin -
All three of those team members I selected have helped me many times over the years. It is always a pleasure coming into HRHD! (Employee: "Scuba" Steve Hobbs, Debi "Panhead" Myers, Kevin Weeks)
Jack Schlank -
I recently purchased a 2016 SG that I first saw in online. I filled out all the info online and was promptly contacted by Steve Wallace. He walked me through every step!! Steve told me about several options and together we decided on what would work best for me. At no point in the process did I feel pressured nor did I feel intimidated. Steve truly made me feel like I came first!! This without a doubt was the BEST experience I have ever had in purchasing a motorcycle. Not only is Steve my salesman, He is a lifetime friend at this point. Steve has touched base with me weekly via phone or text since my purchase, Not only to ask about the bike but to also ask how Im doing and inviting me to ride with him. Steve Wallace, You My Friend are you True Asset to Harley Davidson!!!! I Thank You for ALL that You have done for me and I look forward to working with you to get my son on his first Harley..... I now understand the BROTHERHOOD!!!!! (Employee: STEVE SAWYER)
Gary Coffman -
Everything is good. I appreciate the communication and finding the problem. The only slight issue was having to get gas to get home. Fuel light was on when picked up. It had a full tank of a high grade fuel when dropped off. No big deal. Thank you for the help! Brian (Employee: Chad Cox)
Brian White -
I wasnt exactly in the market for a new scoot, but the 2014 SGS caught my eye. I sent an inquiry and set up an appointment with Paden aka Baby Santa. I ended up downsizing from two bikes to one. This is my second purchase from HRHD and believe the experience is even better than the last time! I have tagged most of the staff, but each one has been great! I have been a customer on and off since 2007 with assignment changes in the Army and it always feels like coming home. I live in Chester, VA and prefer HRHD over all others. Keep up the stellar service TEAM HRHD!! Thanks again!! (Employee: "Scuba" Steve Hobbs, Chad Cox, Kevin Weeks, Mary Ann Cox, Paden "Baby Santa" Haas, Rob "Murph" Murphy, Todd Malone, Harry Graham, STEVE SAWYER)
Brent Hayes -
Came in looking to upgrade a starter bike that I hadn't ridden in a while. KB was extremely helpful without being pushy. They did not try to push me over my budget and made sure the bike was a good fit. They even agreed to come pick up my trade-in since I was not able to get it to them that day. Steve and Darlene were also very helpful. Even though I live closer to other stores, I will continue to make the longer drive for the excellent customer service (Employee: Darlene Garrison, Jon Mitchell, STEVE SAWYER)
Andrew Powanda -
Always a great attitude and willing to help in any situation. Great all around person. (Employee: Darlene Garrison)
Dale Garrison -
We've been a fan/customer of HRHD since before the move to Grafton and can say with great earnestness that HRHD is the best of any Harley Davidson dealerships we know of. We deal with HRHD without any reservation about their fairness and honesty and their active pursuit to be the 'place to go' for any and all HD products and services. HRHD maintains a very pleasant staff, great to talk with and deal with. To mention specifics: Kevin Weeks in the parts department is a walking directory and also very experienced with the bikes. Chad and Mary Ann in service run a tight ship and even though very busy, always take time to be kind and say hello. It's a great dealership and we enjoy HRHD so much that over the years, we have purchased and serviced many new Harley's there.
William Clemens -
Recently had my 40,000 mile service done on my 17 FLHXSE. Murphy does a great job and I always feel confident that my bike was serveced by experts and will keep me riding safely down the road. (Employee: Rob "Murph" Murphy)
Bill Heron -
steve at hrhd made sure i was taken care of..nothing was left out.i left with no questions and a smile on my face.couldnt be happier with my street glide.
edward gandolfi -
Thank you for all your support...great experience from start to finish purchasing a bike. Love the Road Glide. (Employee: Sidharth "Sid" Chowdlry, "Scuba" Steve Hobbs, Desire'e "Carl" Vang, Jon Mitchell, Jermaine "MOE" Moore, Mary Ann Cox)
Daniel Farrar -
I live in Chesapeake and I am closer to 2 other Harley dealers. I go to Kevin Weeks because he covers everything I may need but doesnt recommend anything I dont need. I ordered specific tires that only fit my 1985 Yamaha FJ1100 and he found them as a set. Exactly what I wanted. He is the guy that I trust to order my parts for all 8 of my different motorcycles. (Employee: Kevin Weeks)
Kevin Austin -
Hampton Roads Harley-Davidson is simply the best no questions asked. I drive one hour and forty five mins away just to come to the best dealership around. No drama or BS just straight courtesy. (Employee: Jon "Wizzo" Weisner)
Tim Pegram -
Kevin was very helpful and new exactly what I wanted.
Timothy Helt -
Great job and team at HRHD (Employee: Rob "Murph" Murphy)
David DeBose -
Good work
James Sandefur -
Done in a timely manner, but would really be nice if I was able to reserve a time slot rather than a 6 hour window for service work. Once in for the oil change it was a very short wait, great service.
Kenneth Nagle -
Great service as always
Alan Brooks -
Joe has been one of the best sales team members i have had. I drive a Towtruck so coming into harley on a weekday is impossible. Joe sent me videos of possible bikes. And on the Saturday of my schedule to come in. They let me look at all the bikes a d demo a couple. I was not judged by what I could possibly afford. Also was not pressured into anything. I ended up with a bike I never thought I cod get on. Steve Sawyer hooked me up with a great deal. Thank you HRHD. (Employee: Joe "Joy Ride" Hyatt)
Cody Davis -
Rickey made sure I got everything I needed to do my oil change. (Employee: Rickey Bolen)
robert kane -
Inquired about a part and he was more than helpful. He was very thorough. I really appreciate his efforts in helping me decide on the part. (Employee: Kevin Weeks)
Joseph Williams -
Superb Dealership! Hands down the best experience. My 3rd HD purchase was the best of all time!
Johnny Burch -
Always had good service on my bike and was always shown respect by Mary Ann. Kevin and Panhead are the best they know motorcycles and parts. Always willing to help with a smile. These are the people I always go to and trust. (Employee: Kevin Weeks, Mary Ann Cox, Debi "Panhead" Myers)
Rodney Hunter -
They had precisely what I needed in stock and retrieved the part and checked me out in now time flat.
Rob Gucwa -
Very nice and helpful (Employee: Jon Mitchell)
Tyler Hazelwood -
Desiree is by far the best motor clothes employee I have ever seen. She is extremely knowledgeable about Harley-Davidson items and goes out of her way to help her customers an their pets! An she very nice to look at! (Employee: Desire'e "Carl" Vang)
John McTheny -
I called long distance looking for a certain shirt, she was very knowledgeable and super helpful. She is what right looks like in customer service. Thanks for a great experience. (Employee: Darlene Garrison)
Duane Bland -
Great sales man, greets me every time I inter the dealership. Always ask how the Trike I bought in April 2020 is running and asks if he can help me with anything. Always directs me to the proper area. Service, Parts and clothing departments have always been very helpful and great experiences. Love just stopping in and shopping for up grades, HD appeal and any other needs/wants. (Employee: Joe "Joy Ride" Hyatt)
Harold Ferrell -
The HRH-D parts team always makes sure I get the right parts.
Chris Henning -
All five of these individuals have been amazing to deal with. Steve and Paden made me feel comfortable about my recent purchase and with no pressure. Kevin was very informative on parts. Miss Debi and miss Mary Ann have been amazing with the service department with meeting my needs. I love how everyone treats everyone with utmost respect. (Employee: STEVE SAWYER, Paden "Baby Santa" Haas, Debi "Panhead" Myers, Mary Ann Cox, Kevin Weeks)
Matt Lankford -
Friendly, courteous, professional. No complaints. (Employee: Mary Ann Cox, Debi "Panhead" Myers)
Bill Ventura -
Mary Ann was awesome as I have come to expect from Hampton Roads Harley-Davidson. She got me in and got my battery replaced in no time!Thanks again for providing top shelf service! (Employee: Mary Ann Cox)
Scott Bregi -
I have been to a couple of dealerships and this is the one I choose to call home. I drive over an hour and a half for all my Motorcycles needs just to see these guys. Since day one they have treated me like family and always ready with a smile and how you doing Tim when I walk in the door. (Employee: Jon "Wizzo" Weisner)
Tim Pegram -
You feel welcome the minute you walk in the door. Kevin is the one I can always go to. I was in a hurry to check out but Kevin made it happen. (Employee: Kevin Weeks)
Yvonne Blow -
Kevin is a very important employee of your company. Takes care of all the customers needs and has the correct answer For any questions. He is the go to guru.
Kenny Bassett -
Kevin's has always come through for me. Called me the next day to tell me my part was in just as he said that he would. (Employee: Kevin Weeks)
David Tilley -
Clothing department always takes their time when looking to purchase any riding gear (Employee: Desire'e "Carl" Vang)
justin duncan -
What can I say.. these guys are true professionals. Its common to find a salesperson but not as common to find a ginuwine people that goes above and beyond to bring satisfaction to a customer. Even being my first Harley this is the only place I will purchase from in the future. THANK YOU Joe. and Big shout out to Steve Sawyer for even delivering it to me due to a recent surgery. (Employee: Joe "Joy Ride" Hyatt, STEVE SAWYER)
Aaron Ackiss -
Outstanding service Kevin and team.
Jerome Smalls -
Been shopping here for a couple years now and always get the best service from Desiree when shopping in the apparel department. Shes awesome! (Employee: Desire'e "Carl" Vang)
Richard Crespo -
Youve been my go to guys for years and youve always come thru for me love you guys! (Employee: Kevin Weeks, Debi "Panhead" Myers)
Anthony Kirkland -
Him and the man from finance have bent over backwards for me and I really appreciate it, I feel they'll do whatever is possible to get anyone on the road. Very pleased (Employee: Jermaine "MOE" Moore)
John Bryan -
all the best
Larry Martin -
Very friendly, helpful and curious (Employee: Darlene Garrison, Debi "Panhead" Myers, Desire'e "Carl" Vang)
Randall Wadford -
Chad and Murph repaired a warranty issue and were supper informative and helping in discussing upcoming performance upgrades. Always absolute Amazing service every time!! Great work guys (Employee: Chad Cox, Rob "Murph" Murphy)
Brad Outhet -
Always glad to show up and see kevin there.very knowledgable on bikes,and always has a solution,he is a great asset to your team.very respectful and quick to anser all my questions and locate just about anything I need. (Employee: Kevin Weeks)
Dana Barrack -
the best (Employee: Kevin Weeks)
Larry Martin -
Nothing but Love
Eugene Mash -
Hampton Roads Harley has serviced both of my older bikes for years, and when I finally decided it was time to step into a newer model, there was no doubt that I would be treated right. The whole experience was like dealing with family, from finding the perfect motorcycle for me, to negotiating the trade in, and signing the paper work, it was great experience. (Employee: Devin Caffee, Todd Malone, STEVE SAWYER)
Lei Lani Lucero -
Sid was a great and had me hooked up and ready to go the same day. Got me the road glide special and was beautiful. Thanks man (Employee: Sidharth "Sid" Chowdlry)
Juan Gandara -
Desiree Vang was great
Eric Harvey -
Debi Myers is the ultimate good will ambassador for HRHD. Her kind, friendly personality shines through as she does her job. Cannot say enough good things about her. (Employee: Debi "Panhead" Myers)
johnny forrest -
Desire'e greeted us immediately, told us about the sales and as usual, we went straight for baby stuff. She knew we were new grandparents so she wasn't surprised. We also visited Debbi and Mary Ann to talk about tail lights for Mac's new Road Glide and a few other things. We will be back on Saturday to give blood and by the lights. (Employee: Desire'e "Carl" Vang)
Bonnie McPherson -
Dserie'e greeted us immediately, told us about the sales and as usual, we went straight for baby stuff. She knew we were new grandparents so she wasn't surprised. We also visited Debbi and Mary Ann to talk about tail lights for Mac's new Road Glide and a few other things. We will be back on Saturday to give blood and by the lights. (Employee: Desire'e "Carl" Vang)
Bonnie McPherson -
She greeted us immediately, told us about the sales and as usual, we went straight for baby stuff. She knew we were new grandparents so she wasn't surprised. We also visited Debbi and Mary Ann to talk about tail lights for Mac's new Road Glide and a few other things. We will be back on Saturday to give blood and by the lights. (Employee: Desire'e "Carl" Vang, Debi "Panhead" Myers, Mary Ann Cox)
Bonnie McPherson -
Desir greeted us immediately, told us about the sales and as usual, we went straight for baby stuff. She knew we were new grandparents so she wasn't surprised. We also visited Debbi and Mary Ann to talk about tail lights for Mac's new Road Glide and a few other things. We will be back on Saturday to give blood and by the lights. PS....Steve's a nice guy, but didn't mean for his picture to post it clicking on the x doesn't remove it. (Employee: "Scuba" Steve Hobbs, Desire'e "Carl" Vang, Debi "Panhead" Myers, Mary Ann Cox)
Bonnie McPherson -
She greeted us immediately, told us about the sales and as usual, we went straight for baby stuff. She knew we were new grandparents so she wasn't surprised. We also visited Debbi and Mary Ann to talk about tail lights for Mac's new Road Glide and a few other things. We will be back on Saturday to give blood and by the lights. (Employee: Desire'e "Carl" Vang, Debi "Panhead" Myers)
Binnie McPherson -
Salesmen was great, knowledgeable, accommodating, and worked to earn my business. Desiree will be my sole source for motorclothes. She was helpful, has good taste, and extremely patient. Todd made the deal happen after almost losing it - but in the end, he made sure that I was a satisfied customer. (Employee: Joe "Joy Ride" Hyatt, Desire'e "Carl" Vang, Todd Malone)
Monica Ray -
Extremely knowledgeable and very helpful with all my questions. You cant help but to leave with a smile on your face (Employee: Desire'e "Carl" Vang)
Bobby Lamm -
She was pretty awesome. Energetic and very helpful (Employee: Darlene Garrison)
Jason Collins -
It always great talking to Kevin Weeks while buying items I need. Great guy! (Employee: Kevin Weeks)
Jesse Hoag -
I recently had Murph in service install some T bars on my fxbb Street Bob and they turned out great! This time around I had a complete stage 1 installation (tuner, air cleaner, and exhuast system) and decided to go with a cobra 2 into 1 el diablo full exhuast. Once again, Murph did an outstanding job on the install and it turned out looking (and sounding) awesome! If you need anything installed or modified on your harley ask for Murph in service he does great work! (Employee: Rob "Murph" Murphy)
Tyler Aston -
My salesman, Joe, and the entire HD staff members were very welcoming and knowledgeable of all their bikes and merchandise. I was introduced to a few of the staff that I will need to work with if/when I need maintenance for my 2011 Vulcan and any other bikes I may purchase...hopefully in the near future. I highly recommend meeting the staff and purchasing a bike from this HD company, they will make you feel like family.
Rory Porter -
Very friendly people I enjoy going to Hampton Roads Harley Davidson not just for the bikes but also for the people that works there
Marvin Castro -
This man is the reason that I continued to own harley davidson motorcycles. I had a bad experience at another dealership and Joe proved that all dealerships and salesmen are not created equal. As long as Joe is selling bikes he will always have my business (Employee: Joe "Joy Ride" Hyatt)
danny craddock -
Service department is excellent to work with they really do a great job! (Employee: Mary Ann Cox)
John Sabato -
Great experience dealing with Joe Hyatt during the purchase of my Street Glide Special. He answered all my questions, helped me find the exact bike I wanted and followed up several times to make sure I was satisfied. Thank you Joe, very much appreciated! (Employee: Joe "Joy Ride" Hyatt)
Mike Aldridge -
Paden kept in contact with me for a week until they got a bike I could afford. They gave me great deal for my trade. Everyone else stayed late just to get me on my bike the same day it came available! Awesome experience! (Employee: Paden "Baby Santa" Haas)
Matt D -
I wanted to see how Debi was doing and she is also 1 of 2 special H-D people I seek answers and opinions. I had several questions regarding CVO and wanted some manuals. Despite computers being time saving devices, that was not the case yesterday. Debi spent a good hour getting me the manuals I needed to fully understand my new CVO Triglide. Shes an awesome team player!!!
Diane Huston -
First let me start by saying my experience was fantastic from beginning to end. These three gentlemen made it very exciting and easy to do business with them. First MO did a excellent job with taking care of my needs by providing me with the type of affordable Harley suited for me, my needs and my financial status. He should be considered a great asset to your establishment. Outstanding Job!!! Moving to Chad who took the time to explain Sounds system and how it works led me to make the decision to upgrade the sound system without thinking twice, his vast knowledge of electronics sets him apart from any other I have dealt with in the past. Lastly Steve went above and beyond to ensure every package I needed for my Harley was explained to me in depth and needed for this investment. At no time did feel pressured to buy something or add something I didn't need. I tip my hat to these three and actually to everyone at this location for making my first experience a lasting one Thank you so much guys and girls, continue to be safe and remember Let go and Let GOD!!!!! (Employee: Jermaine "MOE" Moore, Chad Cox, STEVE SAWYER)
Gary Wood -
Great guy to deal with, didn't rush the sale (Employee: Joe "Joy Ride" Hyatt)
Adam Baker -
Steve was very helpful in helping me select a fairing and windshield for my 20 RKS. Kevin was also very helpful when called upon. Two very willing and capable guys that are there to help when making modifications to your bike. Thanks again! (Employee: "Scuba" Steve Hobbs)
DJ Lewis -
Parts, clothes and service all exceptional. Especially Debbie and Mary Ann. (Employee: Debi "Panhead" Myers, Mary Ann Cox)
Dave Clark -
Every time i come in they're very well stocked, know what they're talking about, and no one is immediately pushing you into buying a new bike when you're only there to pick up a part
Jackson White -
I needed a rear tire in a hurry. Called Hampton Roads Harley on Saturday and the said bring it now! They took care of me as always! Even washed my Bike as always. I love the service that I always get here. The staff is always extremely friendly and helpful! Thank you Chad. (Employee: Chad Cox)
Mark Gelbrich -
Also want to include Mr. Jon Mitchell in this review but I'd like to say I had the pleasure of working with both of these gentlemen. To keep things short, they both couldn't have made the process any easier. I walked in told them what I wanted and where I wanted my numbers they showed me my options introduced me to everyone and i walked out with the harley I wanted at the numbers at I asked for. (Employee: Jermaine "MOE" Moore)
Tyrese Lee -
Very helpful and patient. (Employee: "Scuba" Steve Hobbs)
David Geer -
Great (Employee: Chad Cox)
chuck timmons -
Always a pleasure doing business with HRHD and Mary Ann makes getting Service a pleasure!! Thanks (Employee: Mary Ann Cox)
Jonathan Delaune -
They made it easy and painless to get me riding on the bike I really wanted. Joe went above and beyond to make my stay comfortable and kept the process rolling so I could get out as quickly as I could to enjoy the day riding my bike. (Employee: Joe "Joy Ride" Hyatt)
Daniel Davis -
Bought a bunch of HD clothing and Desire is always a great help. Always goes above and beyond with great customer service. (Employee: Desire'e "Carl" Vang)
Rich Crespo -
Carl was all about getting me the right boot and fit . Great advice on control on ride as well as style! (Employee: Desire'e "Carl" Vang)
Alan Arruda -
Carl was all about getting me the right boot and fit . Great advice on control on ride as well as style! (Employee: Desire'e "Carl" Vang)
Alan Arruda -
Recently I had some T bars and new grips installed on my Street Bob and the entire experience with HRHD was great! Finding the parts and extensions I needed to make this setup happen was very easy and quick over the phone with Kevin in parts. If you need any parts be sure ask for Kevin! For setting up the installation, getting my appointment time and price quotes was a breeze with Mary Ann's Help over in the service department. If you need any help in service, ask for her! When it came time to get the bars put on, Murph did a phenomenal job on the install and the bars look great. If you need something installed on your bike, request Murph, he does great work! Overall, if you need anything installed on your bike go to Hampton Roads Harley, as they are the best dealership in the Hampton Roads area hands down! (Employee: Rob "Murph" Murphy, Mary Ann Cox, Kevin Weeks)
Tyler Aston -
By far the Best and hardest worker you have in the shop... Shes there early everyday and stays late when needed, she out sells everyone in her department on a regular basis without any help. she makes the best outta everything an is always happy to see every customer.. you would be a fool to ever loose her!! (Employee: Desire'e "Carl" Vang)
John Mctheny -
Thanks so much overnighted part came in. Part was correct and the service from Mr weeks was top of the line. (Employee: Kevin Weeks)
Michael Tapscott -
I have been going to Hampton Harley-Davidson for a few years now and wouldnt want to go any other place. The employees are so helpful and loving. Making customers feel like true family. The wife is always asking if Im at Harley when Im not home. Love to go in and just hang out and talk when Im not buying parts or gear. Thanks guys for everything that yall do.
James Barton -
always a family friendly environment, with eager employees always going above and beyond to ensure customer satisfaction is meet. two employees that stand out the most are Jon who always ensures people get a great experience buying a motorcycle and desiree in motor clothing who makes sure everything fits properly and customers get the best gear.
JUSTIN DUNCAN -
Thanks Darrell I'm now a Hampton Roads Harley Davidson Customer for life. (Employee: Darrell King)
Ricky Hicks -
Let me start by saying what an experience! I came to HRHD to renew my 2014 Tri-Glide inspection sticker, had no thoughts of a trade in or buying a new bike, in the mean time, Devin introduced himself, offered his business card and got me to sit on a CVO two wheel??? Went over to the trikes, asked Devin why the new trikes did not come with the 117 C I on them. He stated that it only comes on the CVO model. HRHD did not have one on the floor but Devin said surely we can get in for you to test ride. Devin was very consistent in calling and returning my phone calls. One came in and test ride was.... Never the less, fell for it and ended up trading in. Met some other fantastic, energetic people through the process and were very helpful. Steve was straight up and honest, was comfortable with his presentation on the packages available. Mary Ann got me in quick for some options I purchased and was very informative. Thanks to all at HRHD, love the CVO and look forward to saying hi when we come in for maintenance. (Employee: Devin Caffee, Mary Ann Cox, STEVE SAWYER, Kevin Weeks)
Clyde Squires -
I've stopped in multiple times looking for advice, or for particular parts and/or accessories, each time Kevin has been more than willing to find them. Even when I was unsure exactly what I needed he has been able to point me in the right direction and help me find the best price in most cases. Thanks Kevin. (Employee: Kevin Weeks)
Chad Bartlome -
Enjoy every trip to this dealership Kevin in parts always helps me find new things for my bike makes the ordering process simple and easy weather it be on the phone or in person. The service people are always helpful and sales personnel are always friendly but they remember the customer's and develop relationships with them to make the experience of shopping feel more like family!
Ronald Wood -
When are you going to start opening earlier on Saturdays to take care of your customers needs?
Jim Iacovazzi -
Anytime Im in for parts, I see Steve. Hes always making it happen. My first stop when I hit the dealer. (Employee: "Scuba" Steve Hobbs)
Alexander Cohn-White -
Paden was great to deal with and made my experience one to remember. Hell all of the staff was amazing and made me feel welcome. (Employee: Paden "Baby Santa" Haas)
Brett Dawkins -
I'm new to Harley but not motorcycles and after stopping by Yorktown Harley, I get it now. Everyone treated me like a friend, especially Kevin in parts. I asked Kevin if they have a demo program for seats, he said no, but we can pit a seat on your bike and you can take it out for a couple of hour to test it and if you dont like it, we take it off. Which sounds like a demo program to me, but whatever. Unfortunately, there wasn't a tall boy seat in stock, but Kevin took my number and said that he would give me a call when it comes in and let me test it. Again great service! (Employee: Kevin Weeks)
David Tilley -
EVERYONE GETS 5 STARS! (Employee: Desire'e "Carl" Vang, Debi "Panhead" Myers, Joe "Joy Ride" Hyatt)
DAVID COHEN -
These three are my go to people. Very knowledgeable, friendly and always ready to help (Employee: Debi "Panhead" Myers, Desire'e "Carl" Vang, Kevin Weeks)
Thomas Mccloud -
Shout out to Mary Ann in the HRHD service department! She is always friendly, available and knows her stuff - no matter what area she is working in!! We've been coming to HRHD for 6 years and have purchased 2 different bikes. Mary Ann has been a go-to person for us and was instrumental in helping with the second bike purchase for our son. We can't say enough about the dealership and we are thankful for Mary Ann's help through the years!! (Employee: Mary Ann Cox)
Keith and Margaret Aston -
On Saturday, June 13, 2020 I decided to head out on my 2016 Ultra Classic since the weather was perfect for riding. I decided to stop by HRHD while out and about. While I was there I stopped in the Service Department to see about getting my State Inspection done. I spoke with Will Daugherty about the possibility of getting the State Inspection done. I had already figured if they could work me in being that I did not get there until around noon it would likely be a several hour wait, if they could even do it that day. He looked around the shop and said they were finishing up one then and they would pull me right in. Low and behold, I was done and out the door in less than an hour. Of course I had to support the best HD Dealer on the East Coast by making a purchase as well while I was there.. I have always had great service done at their Service Department and this time was no different. Thanks for a job well done HRHD.. (Employee: Will Daugherty)
Kevin Sears -
kevin knows his sh*t! . if he tells you something, you can count on his immense technical expertise. . and hes a damn nice guy! (Employee: Kevin Weeks)
bruce guthrie -
Ordered some parts for my trike. Kevin got everything ordered and kept me in the loop till they arrived. He got them boxed and sent to me in Idaho and everything was perfect, thanks. (Employee: Kevin Weeks)
Matt Oswald -
The staff was knowledgeable and helped me find the right bike for me with no high pressure sales tactics. (Employee: Jon Mitchell, STEVE SAWYER)
Darrin Hink -
I realize it may seem strange that a 2009 is just getting a 20,0000 service in 2020, but I inherited the bike at the family discount from a relative. The bike has been serviced at Hampton Roads HD a couple of times, and I have been consistently impressed with service: I am quoted a price and the bike is ready when promised at the estimate or lower. What more could you ask for? The touchless drop-off and pickup worked flawlessly. Hooah!
David Ward -
Scuba helped me choose the right parts for the changes I wanted to make on my street bob. Going from forward controls to mid and from ape handle bars to low bars. On way home I panicked and went back and canceled order. He then showed me a bike with exactly what I wanted to do with my bike and let me sit on it to feel it. I loved it. Re-ordering Everything. I appreciated his patience and great guidance. He listened to what I needed and took the time to make it happen. Great service!! (Employee: "Scuba" Steve Hobbs)
Amy Gernon -
Scuba helped me choose the right parts for the changes I wanted to make on my street bob. Going from forward controls to mid and from ape handle bars to low bars. On way home I panicked and went back and canceled order. He then showed me a bike with exactly what I wanted to do with my bike and let me sit on it to feel it. I loved it. Re-ordering Everything. I appreciated his patience and great guidance. He listened to what I needed and took the time to make it happen. Great service!! (Employee: "Scuba" Steve Hobbs)
Amy Gernon -
She has helped my self and my husband who is also navy and deployed. She has helped with a new helmet getting him new things for his bike an also the service department is wonderful helped with storage for his bike and a friends bike. Amazing people an honestly makes you feel like family all around (Employee: Desire'e "Carl" Vang)
Kayla Justin Doyle -
Kevin was very helpful and friendly! I appreciate his professionalism and assistance with my order for my hubbys Birthday! (Employee: Kevin Weeks)
Wendy Cantrell -
Kevin was super helpful, courteous, and friendly in helping order parts for my Buell! Kudos to him!
Apollo Shaffer -
35000 service with a smile (Employee: Junior Tillman)
Bernard Noyes -
I first got my bike in 2013. I had a wonderful time with picking it out. The process was so easy. When time came to get my son his first one the choice was easy! We came back! I love this place! Thanks again to all of you!!
John Nickerson -
I dont think theres been a time Ive come in there that she has not been on point with everything that needs to be done. And if theres an issue down the road she always takes care of it. (Employee: Mary Ann Cox)
Janice Lane -
Thanks for an awesome job on my wifes bike! (Employee: Mary Ann Cox, Rob "Murph" Murphy)
Jeremy Johnson -
Mary Ann was professional, courteous and kept me in the loop the whole time. An asset and value to me. (Employee: Mary Ann Cox)
Howard Bunger -
I had a great experience buying and installing my new exhaust! Everyone was happy to talk to me and it felt like a genuine experience. The service team was even able to work in the install same day. Great people and great service!
Bryan High -
I dont remember the parts guys name But it was very knowledgeable about the parts I needed and very helpful
Casey Martin -
Very happy with the service department. I love the new bars that were installed. Thanks so much! (Employee: Mary Ann Cox)
Pat Hooker -
Des was great! Got me all hooked up. (Employee: Desire'e "Carl" Vang)
Mark Thatcher -
In over 40 years of working with muscle cars and motorcycles Kevin is the best parts guy I've had the pleasure of working with. His knowledge of parts for Harley Davidson motorcycles is amazing. It's like he has a crystal ball and knows exactly what I'm looking for before I even get to the counter! Kevin has provided spot on advice and recommendations for the parts I've ordered and has been patient while I've taken time to make my purchase decisions. He's always friendly and maintains a positive attitude when answering questions and researching parts data. I know in most cases I could save some money ordering on-line but it's professionals like Kevin that keep me coming back to the dealership. (Employee: Kevin Weeks)
David Thomas -
I do not remember who the team member(s) were that helped me with a recent repair but they were outstanding! I recently used the online request for parts to order everything needed to replace the cam chain tensioners and the shift shaft seal on a 2005 FLHRSI with 22,000 miles. I received a phone call within minutes of the online request. I told them that I was not sure if I could make it there that afternoon after work, but would definitely be by the next day if not. I got out of work early and got over there and they had EVERYTHING all packaged and ready to go. When it came time to do the dirty work ALL of the parts that I needed were in the bag! Every O-ring, c-clip, gasket, even fluids. Great service and I am sure I will be back for the next project. BTW, No leaks and the inner tensioner was almost 50% worn; outside was maybe 25-30% worn.
Greg Greene -
No matter what I may be looking for, Kevin always knows what the the part is and immediately orders the part if not in stock. He is someone I can trust. (Employee: Kevin Weeks)
Fred Morale -
I have gone to kevin for parts over a decade (except, when he briefly left). He is the go to parts professional for me. In his absence, Debbie. (Employee: Kevin Weeks)
David Cook -
I wish I could select them all as they all work so hard, all departments but since Will Daugherty as handled my last service I will rate him separately. He exemplifies the often touted cliche Customer Comes First. in both deed and example. I can tell at times, things are hectic with multiple customers, and limited staff but Will has never loss he cool. He treats every customer, no matter how ornery with dignity and respect. Once again, he is but one example in one department. Marry Ann, Joe, Frank, Kevin, Darlene. They are all superb, salt of the earth folks with the same values and disposition as Will. (Employee: Will Daugherty)
Christopher Gauthreaux -
Always helpful (Employee: "Scuba" Steve Hobbs)
Terry Lawrence -
ALWAYS WILLING TO HELP AND VERY KNOWLEDGEABLE (Employee: Desire'e "Carl" Vang, Debi "Panhead" Myers, Joe "Joy Ride" Hyatt)
DAVID COHEN -
Like visiting HD Yorktown. Nice people. Always willing to help out. (Employee: Joe "Joy Ride" Hyatt)
daniel price -
Steve has been a great addition to the parts team. When Steve was in Sales he sold me my 2019FLHXS. The Sales team has always helped me, with Kevin being my go to person, with Steve now there I now have two Sales people that know me and my bikes. (Employee: Alex Mather, "Scuba" Steve Hobbs)
Ed Schardein -
As usual Kevin helped me with my replacement sparts (Employee: Kevin Weeks)
Anthony Tutone -
Kevin as usual a great job of assisting me with my replacement parts (Employee: Kevin Weeks)
Tony Tutone -
Very helpful and very knowledgeable and always with a smile (Employee: Desire'e "Carl" Vang)
Ricky Hicks -
Murph thoroughly inspected my shovelhead for safety. I appreciate him. Great service and he is very pleasant. (Employee: Rob "Murph" Murphy)
Yvonne Blow -
The sales team bent over backwards to get me the most money for my trade and the best deal on my new motorcycle. This is the second new motorcycle I have purchased from Hampton Roads HD and they consistently out do themselves. I will continue to recommend Hampton Roads HD and when its time for another motorcycle again, I will be a return customer. (Employee: Devin Caffee)
Mike Kolenc -
Received nothing but top notch customer service in all departments (sales, service, parts, motor clothes). Wouldn't go anywhere else with the exception of maybe Southside, where I know Danny and his crew would always take care of me as well. Job Well Done!
Grant Bailey -
Everybody there was helpful.Your staff was om top of things thank you Joe (Employee: Joe "Joy Ride" Hyatt, STEVE SAWYER, Frank Mann)
Joseph Peckovitch -
Good service as allways. (Employee: Debi "Panhead" Myers)
robert berry -
Kevin knows how to find and order any part I need. All the people in the service department are friendly and attentive to meeting the need of the customer. (Employee: T.J. TEJADA, Kevin Weeks, Mary Ann Cox)
Terry Kenreigh -
Kevin has a good way with people and try to keep it customer happy when he working ,good job thanks! (Employee: Kevin Weeks)
James Bailey Jr -
Always helps out with anything i need!!! Always the first to say hello and make sure i am finding everything i need (Employee: Desire'e "Carl" Vang)
Douglas Kurianowicz -
Went in to my local dealership to see what was new and improved on the 2020 line. Jon went over all the bells and whistles with me, talked to me about the differences in the touring models that I was interested in and answered all my questions prior to me test riding my top two choices. I have a much better understanding of the stock models and the upgrades now. Appreciate the lesson!! (Employee: Jon Mitchell)
Andre Sullivan -
Work was done in a timely manner and the quality of his work is excellent (Employee: Dennis Noe)
Norman Litteral -
Devin and crew were top notch thru to whole process. Took my boat on trade in, one of the easiest deals ive ever done. Great team at HR-HD! (Employee: Devin Caffee)
David Lewis -
Ive been dealing with yall for alittle over 16yrs and have never had a complaint yall keep up the great work ethic. (Employee: Desire'e "Carl" Vang)
Anthony Kirkland -
I'm always happy with the speedy service, customer care and the support I get when I come through for services. This time around I was given a loaner bike and I wasn't expecting anything. Can't wait to get my bike back haha. Loyal customer, Sancho (Employee: Bernard "Gringo" Mattingly, Darrell King, Mary Ann Cox)
Jonnie Morales -
Outstanding service and second to none (Employee: Debi "Panhead" Myers, Junior Tillman)
Douglas Lang -
HRHD has always treated me fairly. You are definitely my Harley dealer of choice. (Employee: "Scuba" Steve Hobbs)
Gary Fentress -
Took the time to help me identify the right parts for 88CI upgrade to 95Ci. Provide parts list and estimate of labor. Appreciated his time and knowledge. I'll be back soon to seal the deal (Employee: "Scuba" Steve Hobbs)
John Portlock -
Thanks to Debi for her professionalism and knowledge of HD products She was outstanding helping my girlfriend Heidi and I with our new chaps (Employee: Debi "Panhead" Myers)
Randy Nester -
My experience was exceptional compared to other Harley Davidson dealerships Ive shopped at in the past. Definitely will recommend your Dealership to everyone! (Employee: Cassie Burnette)
John Quattlebaum -
Wile answered all of my questions while I was shopping for a 2020 Roadster recently and he was very helpful throughout the whole process of purchasing a new bike. He worked with the managers to quickly locate the bike in the black denim color with the ABS option I wanted. The bike arrived at the dealership the next day. He inspected the bike to make sure everything looked good on it before I took delivery. He also followed up with me after the purchase to make sure everything was going great with the bike. I will be definitely recommending him to people I know who are looking to buy a new bike! Thanks again for everything, Wile! (Employee: Kelly " Wile E" Ford)
Ali Uzun -
Kelly and the team took great care of me, during and after the sale!! (Employee: Kelly " Wile E" Ford)
shane b -
Kevin goes over and above to help me with any issues I may have and he usually solves my problem the first time. He is very dedicated to his job and I really appreciate having him as my parts man. (Employee: Kevin Weeks)
Dale Garrison -
Ordered parts on Saturday, picked them up the following Saturday. (Employee: Kevin Weeks)
James Sandefur -
Always treated like family! (Employee: Kevin Weeks, Mary Ann Cox)
Everett Howell -
Alway going out of his way to make things happen and helping people get on there ride of a life time great people and great place (Employee: Todd Malone)
Keith Garrison -
Darlene helped me find a jacket, then told me about an upcoming event that I can come to and get a discount. She did this to help me save money, not many people will do that for you. Again, here in Yorktown the entire staff goes the extra mile for you, this is why I ride 30 minutes to come here rather than going to Bayside. (Employee: Darlene Garrison)
Thomas Boyd -
I called the day before and told them that I wanted to get a WHIM installed the next day, said I would be there the next day at 9am. Got there around 9:15 and they had me out in under 3 hours. They even cleaned my bike afterwards. The staff are very professional and helpful, they have exceeded my expectations every time I bring my bike in. (Employee: Mary Ann Cox)
Thomas Boyd -
I am completely satisfied with the service I received and all other services I haves received over the past 13 years Ive had bikes serviced there
William F Dixon -
These are the three people that go over the top when a little extra help is needed . (Employee: Mary Ann Cox, Kevin Weeks, T.J. TEJADA)
terry Kenreigh -
Fantastic experience with Joe hes so knowledgeable and personable he loves his job and it comes out in his energy when talking about the availability on his showroom floor! Thanks Joe! (Employee: Joe "Joy Ride" Hyatt)
Tammie Brown -
Very friendly, not pushy willing to listen so he can meet your needs. Steve was awesome as well. (Employee: Kelly " Wile E" Ford)
Lester Dudney -
My Mrs. and I came into see our friend Carl. After Carl sold my Mrs. her new helmet we walked up front where Joe unexpectedly sold me a new 2020 Spruce Tri-Glide with the support by Todd and Steve I walked out with what I believe was a great deal! If Carl wasnt there Im sure I wouldnt have made a buy that day. HRHD is an excellent HD Dealership! (Employee: Joe "Joy Ride" Hyatt, Desire'e "Carl" Vang, STEVE SAWYER, Todd Malone)
John Waters -
Hampton Roads Harley Davidson selected a General Manager that must rank among the finest in the industry. And to think they promoted from within. Who knew what talent lurked inside the dealership itself. A very progressive individual with ideas, energy and skills to manage a multi-faceted organization effectively while creating an environment that is enjoyable for customers and employees as well. Darrell makes it a pleasure to be associated with Hampton Roads Harley Davidson. (Employee: Darrell King)
Douglas Alexander -
Desire'e was very helpful and informative. I'm glad she waited on us :-) made us feel like family.....Thanks HRHD you have a great team!! (Employee: Desire'e "Carl" Vang)
Ricky Hicks -
Had a great experience with Sid. Having greeted me at the door Sid helped me with why I had come in and somehow I left with my first Harley! Sales was not high pressured and everyone was kind and patient! (Employee: Sidharth "Sid" Chowdlry)
Aaron Wygant -
Kevin is always knowledgeable and helpful. (Employee: Kevin Weeks)
Paul Cole -
These two girls were super nice. They were a lot of help to my wife and daughter. Very pleasant. (Employee: Sydnie Langwell, Desire'e "Carl" Vang)
Jeff Perkins -
When it comes to getting parts, Service or anything in between Hampton roads is by far the best dealership around. The staff is knowledgeable and friendly and willing to go above and beyond to accommodate my needs. (Employee: Will Daugherty, Kevin Weeks, Mary Ann Cox, Matt .)
Luis Nieves -
Came in on the 2nd to order a Bell MAG 9 helmet. Sydnie told me the dealership had recently received some and ask what size I was looking for then went in the back and found one in my what I believed to be my size. After trying it I bought it. Sydnie asked all the questions I would expect from someone trying to make sure the customer got what they were looking for in a helmet. While I was trying the helmet Debbie was helping my wife find a shirt. My wife is very selective about the type of shirt she wears and Debbie went out of her way to help find them. Ended up with 4 shirts for my wife and a new helmet and light weight day cover for my Harley. This is not my first dealings with the dealership, i've bought 3 motorcycles, numerous upgrades to them, all required service, and tons of riding gear over the years. I have never had a bad experience in my dealings with the people working there. A customer for life. (Employee: Debi "Panhead" Myers, Sydnie Langwell)
GARRETT COOK -
Mary Ann took my call as I asked about a good time to get my bike in for service. She let me know of a slot that had opened up. I got the bike in and picked it up the same day. She was courteous and extremely helpful. This was the kind of interaction that will keep me coming back to HRHD again and again. Thanks! (Employee: Mary Ann Cox)
John Leist -
I was trying fit a GARMIN NAVIGATION unit to my 2017 ULTRA CLASSIC. A nice gentleman(Frank?) directed me to a BELKIN unit in stock. I caught a sale but was inadvertently overcharged for the unit by $4. No biggie. Happy to have the unit. Thanks
Dave LEIBOLD -
Finally found what I was looking for and the process went smoothly from test ride to negotiation to end result. (Employee: Joe "Joy Ride" Hyatt, STEVE SAWYER)
Bill Ventura -
HRHD is second to none. I always get great service even when I am looking only. (Employee: Debi "Panhead" Myers, Junior Tillman, Mary Ann Cox)
Douglas Lang -
What a great team! Over the years my relationship with HRHD has been nothing short of fantastic. Those that I have mentioned personally have always gone out of their way to answer my questions as well as insured that when I left I was satisfied. Much love and respects to all. Chute (Employee: Chad Cox, Darrell King, Kevin Weeks, Mary Ann Cox, Rob "Murph" Murphy)
Chute Kassis -
BEST IN HAMPTON ROADS, GREAT CUSTOMER SERVICE, IN ALL DEPARTMENTS
Tony BARRIOS -
These guys at harley-davidson York town are the best. Easy and fast process to get you riding your harley, new or used this is the place to go. And once your in the store you are family. Thanks again for making it work. (Employee: Sidharth "Sid" Chowdlry)
Carlos Martinez -
He was very knowledgeable and helpful in the process. (Employee: Kevin Weeks)
James Sandefur -
I came to HRHD in 2004 with an oil leak on a brand new bike I'd purchased elsewhere. HRHD didn't even know me, but made the repair, gave it a bath, and reinspected it, all at no charge to me. It was a Sportster. I never forgot their kindness, and genuine attitude. A few years later (& several parts upgrades), I returned to buy a new 2008 Dyna Custom. And again, to buy a 2014 Street Glide (Maxx). And today, they totally rocked by making a 2016 Street Glide Special, happen. When you want the very best in customer service, come HERE. Honesty, integrity, an awesome deal, and welcome to the FAMILY! I'll see you there, Leslie Sawyer. (Employee: Joe "Joy Ride" Hyatt, Darrell King, STEVE SAWYER, Chad Cox, Kevin Weeks, Donna Cox, Mary Hughes)
Leslie Sawyer -
Pam and I stopped by on Christmas Eve to check out the sales and to say hello to our favorite people. We picked up a couple of items and enjoyed a little grub, but most of all we enjoyed spending a few minutes with our friends at HRHD. We are always greeted with a smile, and get the best service from HRHD. (Employee: Darlene Garrison, Debi "Panhead" Myers, Joe "Joy Ride" Hyatt, T.J. TEJADA)
Peter Romeo -
Anytime Im looking for something and I cannot find it she goes out of her way to find it for me if it is available weather at the store or one of the other two stores. (Employee: Cassie Burnette)
Janice Lane -
I have been visiting many Harley-Davidson store around the country and I must say that hrhd has to be the best and most family oriented store I have been to u just feel at home with family from the minute u walk through the doors (Employee: Darrell King)
Keith Garrison -
Darlene was friendly and greeted us with a smile. She was very knowledgeable in the merchandise we were interested in and assisted us in picking out the perfect gift for our loved one. Could not have asked for a better shopping experience. (Employee: Darlene Garrison)
Kristy Adams -
My experience with Hampton Roads Harley Davidson has been truly Awesome!! I not only purchased or creviced my motorcycles I gained family. Continue to strive for excellence your knowledge and kindness is greatly appreciated. (Employee: Debi "Panhead" Myers)
Andre Sullivan -
Kudos to Scuba Steve for helping me purchase a 2019 Low Rider last year and then turning around and helping me trade it in on a 2019 Electra Glide Standard this year. Weve become pretty good friends as a result and he always has a personal but professional attitude. Congratulations to Him on his move to Parts. I also give general manager Darrell King credit for creating a first-class customer service attitude among his staff.
Thomas Coghill -
Steve Hobbs helped me find exactly what I wanted. He was very busy helping customers but took the time to help me understand my options. Very professional! Kudos to Darrell King the general manager for creating a customer friendly store. Darrell even walked over to greet me with some friendly words.
Thomas Coghill -
Desire'e was extremely helpful in my purchases. People like her make it a joy to shop at your location. (Employee: Desire'e "Carl" Vang)
Edward Herb -
It took a while to get all the parts together, but Steve worked the problem and helped get many of the parts I wanted as well as help me pick out parts to replace what wasnt available after I ordered them. The service team did a great job with what I wanted done even when parts didnt work as planned they helped come up with great options. Service dept also got my bike trailered to and from the shop because I was unable to ride right now with a leg injury. Great service all around and I will absolutely be back. After all, its the same place I bought my NightTrain in 2006. (Employee: "Scuba" Steve Hobbs, Will Daugherty, Mary Ann Cox)
Eric Adkins -
Kevin has been the best person to deal with he ha saved us money on several things we thought we needed and suggested things that made sense. Great employee. (Employee: Chad Cox, Kevin Weeks)
Dale Garrison -
Killa is a great that is on top of his gsme!!! Please pass on my appreciation on to him (Employee: Derek "Killa" Lee)
Ricky Hicks -
I was waiting for my bike to be serviced and inspected and took advantage of the free state inspection offer by the sales manager I saw in an email. He paired me up with Devin. I have several motorcycles, but am also a relatively new rider (only 15 years experience as a commuter) and only five on a Harley. Devin took the time and patiently listened while explained what I liked and disliked about each of my different bikes. He pointed out the the recent improvements to Harley bikes and their features. I appreciated his tact and knowledge. He definitely put Harley back in the running when circumstances allow me to trade/sell my older bikes and upgrade. I just wanted him and his boss know that he did a great job. (Employee: Devin Caffee)
David Ward -
I made an appointment and my bike was quickly taken in for service. Will was efficient and my bike was ready when promised. He even suggested a great place to eat while I waited. (Employee: Will Daugherty)
David Ward -
First time HD owner and i would have to say this was the correct place to get my first one!!! Thank you for making it a great time from start to finish!!! I cant say thank you enough for the best welcome to my new family!!!! (Employee: Paden "Baby Santa" Haas)
Douglas Kurianowicz -
Kevin has the personality to make the customer feel welcome and has the knowledge that lets the customer feel comfortable that they are getting the correct part for the job as well as everything needed for the job. In the parts department he is the reason I keep purchasing from this dealership. (Employee: Kevin Weeks)
Rick Payne -
If it hadn't been for Joe, I probably wouldn't have known how badly I wanted and needed a new bike. Thanks for opening my eyes Joe. (Employee: Joe "Joy Ride" Hyatt)
Douglas Alexander -
Soooo much LOVE!!!!! (Employee: Debi "Panhead" Myers, Derek "Killa" Lee, Desire'e "Carl" Vang)
Yvonne Blow -
Helpful and pleasant (Employee: Desire'e "Carl" Vang)
Deb Naus -
Very helpful (Employee: Darlene Garrison)
Deb Naus -
Knowledgeable and helpful (Employee: Harry Graham)
Deb Naus -
Devin and the sales team were awesome to assist me and making my decision to purchase another bike. Treated me like a normal person rather than just trying to sell me on whatever I wanted. (Employee: Devin Caffee)
John Montelbano -
I always go to Kevin for my parts acquisition as he is familiar with my motorcycles and always goes the extra mile to find and procure the items I need to keep me from having any down time. He truly has the desire to keep his customers happy and in the wind. THANK YOU KEVIN (Employee: Kevin Weeks)
Jim Iacovazzi -
Mary runs a great business with fine people. My man Kevin is my go to guy in parts. He keeps the parts manual in his head and always comes up with a solution to any problem. Will is my service guy that gets it done on time. (Employee: Kevin Weeks, Mary Hughes, Will Daugherty)
William H Nicolls III -
I Love coming here I recommend coming here the staff are awesome (Employee: Desire'e "Carl" Vang, Paden "Baby Santa" Haas, Sydnie Langwell, Darlene Garrison, Matt ., Kelly " Wile E" Ford, Kevin Weeks)
Victor Coll -
Always good service and very nice people
Marvin Castro -
Provided great service and advice in selecting some Xmas items. Thanks!! (Employee: Desire'e "Carl" Vang)
John Bystol -
Stopped in to pick up a few things I needed to do an oil change on the bike. Was greeted upon entering the store and asked what brought me in, after answering I was directed to where I needed to go. While I was finding everything, one of the ladies from motor clothes came over to make sure I was alright, she also ended up ringing up my purchase. I have always found the staff friendly and helpful.
robert kane -
Great service.
Joseph Couch -
Sydnie was very helpful, friendly, and professional. Excellent service, great to work with. (Employee: Sydnie Langwell)
Ken Hewitt -
Very courteous and willing to provide customer satisfaction! (Employee: Sydnie Langwell)
DOUGLAS SMITH -
The process was completed as promised and on a date that was convenient for me. I bought the Simonize package when I purchased the CVO Limited on 1 Nov but didn't want to wait to take the motorcycle home and ride before having the process competed. Couldn't be happier with HRHD.
GARRETT COOK -
Debi helped me find a great new long sleeve shirt perfect to for historic Yorktown and veterans day! (Employee: Debi "Panhead" Myers)
Rob Johnson -
Just to let everyone concerned with getting expert help with all there part needs, I recommend Kevin Weeks. He is the best parts person I have ever dealt with and I have been riding motorcycles since 1965. Complete knowledge of old motorcycles as well as new motorcycles, you will always leave knowing you have all the parts you need to complete the job a hand. I suggest the next time you visit HRHD you go by and see Kevin. (Employee: Kevin Weeks)
James Mason -
This is probably the most polite, friendly greeter I've ever met. Always has a sniff and a tail wag for just about everybody. Doesn't bore you to tears with long stories or pure nonsense. He's all business! (Employee: Chunko The Shorkie)
Douglas Alexander -
Super Friendly Service! (Employee: Desire'e "Carl" Vang)
Chris Henning -
Murph is a good ass dude and yall are lucky to have him work for youre company. Because I live about 1.5 hour away from yalls dealership, I have messaged him countless times with questions or concerns about my bike and he has never failed to give me the best advice. I dont typically trust anyone to work on my vehicles, Thats why I bring my bike to HRHD because I know Murph knows what the hell hes doing and talking about. Besides myself hes probably the only one who will ever work on my bike! To Murph! (Employee: Rob "Murph" Murphy)
Steven Peed -
Been dealing with HRHD for 20 years now. The people at this dealership are very good and very helpful. Been good to me and my family. Thank you HRHD BMO
Brian Owens -
The people at HRHDare the best been a customer for over 20 years.. Your people have always been good to me and my family. Thank you for all you alls help when needed. (Employee: Desire'e "Carl" Vang, Debi "Panhead" Myers)
Brian Owens -
Debi is very helpful and polite, I look for her ever time I enter the shop. (Employee: Debi "Panhead" Myers, Donna Cox)
alan wood -
Again I dealt with Debi when making a purchase. Just another small purchase compared to many I make, but Debi asked about what I was making. She takes an interest in all purchases and customers. She mentioned my first name and it went into a family conversation.... great customer service Debi! Thank you (Employee: Debi "Panhead" Myers)
Edgar Schardein -
My experience at HRHD was great. Purchasing my 2015 CVO took awhile but we got it done by 11pm!! Parts and service were exceptional. Upon picking up my CVO the battery died in front of the dealership. A Service tec took it into the shop and installed a new battery with minimal delay. (Employee: Kelly " Wile E" Ford)
Eugene Melfy -
I have been buying parts from Kevin for 12 years always honest and helpful, he gives personalize service, he cares about his customers.
Jim L Hernandez -
I do most of my service on my 3 Harleys and always use Harley parts that I get at HRHD. They are very helpful with any questions that I may have. This is the first time that Steve has helped me, Kevin was off this day on training. Thanks Steve for getting the right parts for two of my bikes. Ken (Employee: "Scuba" Steve Hobbs)
Kenneth Nagle -
Congrats to Scuba Steve on his transition to Parts! Very helpful guy and a great ambassador for HRHD. (Employee: "Scuba" Steve Hobbs)
Thomas Coghill -
Quality, Fast, Friendly and Professional Service. (Employee: Stephanie Smith)
Charles Hankinson -
Great service
Donna Langston -
The best (Employee: Kevin Weeks)
Larry Martin -
There are a lot of things happening at hrhd more events and promo the staff seems to be more welcoming than in the past and more selection in the store the 41 anniversary party was great keep up the good qorkt
Gerry Rorrer -
Dennis Noe is a pro. He keeps my machines up and running. Great guy, great Harley technician. (Employee: Dennis Noe)
Gary Fentress -
Always willing to help with all my projects parts? (Employee: Kevin Weeks)
Butch Litteral -
Appreciate his help in finding the repair parts for my 2003 Road King Classic saddle bags. (Employee: Kevin Weeks)
John Portlock -
My wife and I had a great time last Saturday. Spent a lot of money, talked to some great people, a saw some really nice motorcycle's. Debbie's Panhead is a beautiful motorcycle. Looking forward to many more years of association with a great bunch of people. (Employee: Debi "Panhead" Myers)
Garrett Cook -
He know what I wanted and went to it and brought it back for me. (Employee: Dennis Noe)
Bill Arnold -
The whole team of people are the greatest and you folks are so helpful and as long as you folks are in business I will be coming to you for help with all my bike problems or issues. I appreciate all the help you have given me in the recent issues I had (Employee: "Scuba" Steve Hobbs)
George Bailey -
I am always impressed with how quickly I am greeted when walking into HRHD, how nice and professional the employees are, and how welcome I feel. All the new events like Bike Night and Cars and Caffeine are great ideas, and I have only missed one Discount Run in the past 15 years. Keep up the great work, -A Loyal HRHD Customer (Employee: Debi "Panhead" Myers, Frank Mann, Kevin Weeks)
Jack Schlank -
I'm always happy to turn my bike over to Murph for service. He's always willing to explain what was needed when I bring it in and always catches the things I miss. Keep it up Murph. Thanks. (Employee: Rob "Murph" Murphy)
Douglas Alexander -
If you need Harley parts, Kevin is the guy to see. He is knowledgeable, as far as the correct parts. He often recommends additional parts that may be needed and suggests parts that may help to solve problems. T.J. is an excellent mechanic and has been performing all required work on my bikes for several years. He is easy to deal with and lets me know what is going on with my bike. HRHD in general is a good place to buy bikes, parts and, gear. I have been to a lot of Harley dealerships across the country and most of them are as friendly and helpful as HRHD but, I have not found one that is better. (Employee: Kevin Weeks, T.J. TEJADA)
Bryan Reilly -
Best Harley dealership Ive ever been to! The selection was great, the employees were professional and helpful, and the bikes were cool! I live close to two other Harley dealerships and they are good but this one is awesome!
Emily Dunigan -
I would recommend this to anyone looking to buy a bike. Paden has helped me buy a couple of bikes. ( awesome dude) the whole staff tries there best to make sure you have a good experience (Employee: Paden "Baby Santa" Haas)
Kevin Pullin -
Good service
Bobby Leonard -
Quick and coryous in the installation of new parts. (Employee: Debi "Panhead" Myers, Junior Tillman)
JAY STREET -
I just had my 2016 FLHTCU at HRHD for my 10K service. Yes, it took me three years to get 10K on the bike, don't judge me.. LOL.. Mary Ann is an awesome Service Writer and is very knowledgeable about the services and what it takes to keep the bikes on the road for the long haul. Junior actually performed the service and did an excellent job and actually came highly recommended by quite a few friends of mine as well. I commend Junior for checking the moisture level in my brake fluid and personally coming out to the showroom to get me to advise me of the issue. He even took the time to take me back in the shop to show me the meter readings.. I highly recommend HRHD for your service and maintenance needs on no matter what you ride. Great Job !!! (Employee: Junior Tillman, Mary Ann Cox)
Kevin Sears -
For the past month or so I have been looking around at several HD dealers to find just the right winter jacket. After visiting several dealerships within a 100 mile radius HRHD by far is the best yet for Motorclothes. I am on the larger end of the men's clothing scale and HRHD is about the only dealer to carry anything on the floor in options above a men's 3X. I have been working one on one with Cassie and her counterpart Sydnie in trying to find the right leather jackets for my wife and myself. We finally pulled the trigger and had them order the specific ones we wanted and they should be at HRHD within a week. I commend Cassie and Sydnie for the excellent customer service and going above and beyond to get us what we needed. (Employee: Cassie Burnette)
Kevin Sears -
Debi always makes us feel welcome, Junior did a great job servicing my bike and Mary Ann always takes the time to explain the service and gets me out on time! (Employee: Debi "Panhead" Myers, Junior Tillman, Mary Ann Cox)
Sam and Denise Harvey -
I always get superior service when I visit Hampton Roads Harley. During this visit I was helped by Scuba Steve. I had already compiled a list of the parts i needed for my next purchase for my accessory mounting system (aka Street Glide). Steve took the time to ensure that my part numbers were correct for my application, and that i had everything that i needed to complete installation. Thank you for another great experience in your dealership! (Employee: "Scuba" Steve Hobbs)
Russell Ruesch -
Kevin was most helpful in finding an obsolete part from one Vendor but did not give up and tell me it was unavailable but rather wore out his computer until he located it for me. Kevin went above and beyond what most parts counter personnel would do. Thank you Kevin you will be my go to guy every time I shop at HRHD. (Employee: Kevin Weeks)
Jim Iacovazzi -
Thanks to all at Hampton Roads HD. All team members were very welcoming. Hats off to Kevin and Frank who helped me find what I needed and offered their expertise as well. Cheers to all! (Employee: Kevin Weeks, Frank Mann, "Scuba" Steve Hobbs)
Kent Gorton -
Sid did a great job along with the whole team in making my selection and purchase of a new Harley Davidson Ultra Limited Motorcycle enjoyable. (Employee: Sidharth "Sid" Chowdlry)
John Leist -
Always do great work!
Thomas Harris -
Like to thank Dirk and Jon KB for the awesome service, and soon-to-be delievered, 1st HD bike! (Employee: Dirk Hicks)
Robert Todd -
Chad Cox and his service team are great. Took my CVO ElectraGlide in for 30k service. Mary Ann and Will kept me informed on progress and ensured a smooth process. Dennis did the work and the bike has never been better. Great job and great dealership (Employee: Chad Cox, Mary Ann Cox, Dennis Noe, Will Daugherty)
John Barnes -
Really appreciate and trust Murph working on my Fatboy S. It was an oil change and state inspection but Murph has done a lot of other work.Highly recommend. (Employee: Rob "Murph" Murphy)
Mike Floyd -
Nick kept me informed on the status of my bike. He always greeted me by name. He understood what I needed done and offered his advice. He was a good listener. His attitude was always friendly and cheerful. Always a pleasure to be treated so well. Jake (Employee: Nicholas Peterson)
Jacob Brodersen -
always awesome, thank you (Employee: Mary Ann Cox)
LESTER DUDNEY -
Dennis Is my mechanic. I left my bike for service for tire pressure monitor not working correctly. They found nothing wrong with it the problem was the air nozzle outside is not reading correctly. So every time they put air in my tires it was never enough even though the air gauge said it was. So my light stayed on constantly. Once they actually brought it in the Shop and put air in it there the light went out and has not come back on yet. (Employee: Will Daugherty)
Janice Lane -
Had nice things. I do not like to be told I heard a rumor about you and them to be told that this piece of clothing is for me and the sales person does not even know me. Do not like that at all!!!
Karen Sanborn -
Always a great time visiting the store. Lots to look at and friendly staff.
Chris Marley -
Good Job (Employee: Junior Tillman)
James Sandefur -
I had been to numerous dealerships and it was not till I visited Hampton Roads. Very personable people! I brought a bike on my very first visit and my wife returned with in 30 days and brought a trike from you all too. (Employee: Darrell King)
Ricky Hicks -
He is a very good man (Employee: Darrell King)
Perry Washington -
Kevin is a real asset to your operation! I needed to replace the windshield on my bike & while discussing this with him on the phone he reminded me of my points balance. Needless to say, this closed the deal and I ordered the new windshield. In closing, I would like to add that no matter who I am dealing wit at HRHD (parts/service) the representative ALWAYS lets me know what my points balance is. This is huge compared to other stores I have dealt with, and why I will always come to HRHD first. (Employee: Kevin Weeks)
Chris Wathen -
All of the above has always treated me as a true friend, not just a customer. (Employee: Chad Cox, Kevin Weeks, Debi "Panhead" Myers, Mary Ann Cox, Will Daugherty)
Everett Howell -
Debi & Junior makes HRHD a great place to buy and visit. They both do an outstanding job and are second to none. (Employee: Debi "Panhead" Myers, Junior Tillman)
Douglas Lang -
5 star rating
ROY BELFORD -
Mr. Chowdhry is very knowledgeable on all the bikes there at Hampton Road. Very courteous and very much a people person. I enjoyed the time he spent with me. Thanks to him and all the help at Hampton Road. Buying a motorcycle was easy and stress free. (Employee: Sidharth "Sid" Chowdlry)
Paula Luker -
If it wasnt for Debbie Id never come in your store again. Yall need to put her in service full time permanently. (Employee: Debi "Panhead" Myers)
Joseph Broadley -
Great customer service (Employee: Darrell King)
Keith Garrison -
Kevin has always been a great go to for any problems I needed. His experience as a parts mad is great. He always gives you several options. There are several others that work at HRHD and Ive never had an issue dealing with this dealer. (Employee: Kevin Weeks)
Dale Garrison -
Murph has done excellent work on both of my motorcycles and has made great suggestions on how I can improve my enjoyment of them. Kevin has been most helpful in finding parts and accessories to increase the reliability and rideability of my bikes. (Employee: Rob "Murph" Murphy, Kevin Weeks)
Bernie Howard -
I really enjoyed enjoyed working with her. The other young ladies name in sales is not her but. If it want for them I probably would not have bought. They truly made me feel like family. Especially when Carl said Hey, it looks like someone Pd in the back of your vest. That was hilarious. (Employee: Desire'e "Carl" Vang)
Lawrence Durden -
Needed a tire. They worked it out so I could get one for my new trike and get it off the street. Thanks for your help.
Donald Forshey -
As always Junior does phenomenal work. Always takes the time to talk about the service preformed and talk about things upcoming. (Employee: Junior Tillman)
Brad Harper -
Had a flat on my Ultra limited and that made for a pretty bad day. Nick took care of everything in short order and had me in the wind the next afternoon. Thanks brother!! V/r Craig (Employee: Nicholas Peterson)
Craig Eversole -
Buy fare the best employee, goes out of her way to make everyone happy! Very knowledgeable of the bikes an merchandise! Deserves a raise ASAP.. (Employee: Desire'e "Carl" Vang)
John McTheny -
Great customer service and knowledgeable about the products. Very helpful! (Employee: Paden "Baby Santa" Haas)
Chris Henning -
Hello all. I would leave a long lengthy review saying how much I enjoy riding my road glide all over this free country and telling people how Hampton Roads Harley Davidson takes great care of it and my street glide. I could also say I ride almost everyday and appreciate the relationships, friendships & new family we've gained at HRHD. I will just say go in test ride a bike and start living your dream whether you commute to work or want to go coast to coast. Hope you have as much fun as I am having. Dre (Employee: Bernard "Gringo" Mattingly, Chad Cox, Darrell King, Debi "Panhead" Myers, Joe "Joy Ride" Hyatt, Jon "Wizzo" Weisner, Junior Tillman, Mary Ann Cox, ROB BIAS)
Andre Sullivan -
Once again the service department & Junior did a fantastic job servicing my bike as usual. The only irritating & disappointing factor was the need to replace the rocker gasket at only 12,500 miles along with the left speaker going out 2 months before, of course the warranty has expired 3-4 months earlier which is how my luck runs. Then there was a loud & embarrassing rattle which Junior determined was a loose baffle in the slip on ... the only bright spot was that Kevin was able to get RC to honor a warranty that was 1 month out of warranty ... the work the dealership did was excellent as usual just frustrated with the bike but what can one do ... LoL (Employee: Chad Cox, Darrell King, Junior Tillman, Kevin Weeks)
RC Moe Maynard III -
Came in to test ride a couple of new Road Glides. Joe was very accommodating and knowledgeable about the way both bikes had been lowered for us vertically challenged riders. After explaining that at this time I was not in the position to purchase he thanked me for the opportunity and requested I return and see him when I became ready to purchase. Joe was very pleasant and professional. (Employee: Joe "Joy Ride" Hyatt)
Jim Iacovazzi -
Even though I did not buy my bike from the dealership, they have treated me like I was one of their best customers. They handled recalls quickly, regular services well, and also did a wonderful job of installing accessories. I highly recommend this store.
Bill Cress -
Sorry l am not a customer of Hampton roads Harley Davidson I applied for financing on a bike and was denied so I went to Gainesville Florida where I got the bike I wanted again sorry.
Aaron Barfield -
HRHD performed work on my motorcycle, they handled a warranty problem and installed Handlebars. Working with Kevin Weeks in parts and Will in Service and Murphy who preformed the work in my bike. Every aspect of work was handled with Total professionalism and I was completely satisfied with my experience at HRHD. Thanks again everyone (Employee: Kevin Weeks)
James Mason -
To be quite honest, I have never had a bad experience at HRHD. The minute you walk through the door someone greets you. My relationship with some of the staff that I have known for years is special. It does not matter whether I am purchasing clothing, service for my bikes, miscellaneous or hanging out I always receive the best customer service. Thank you HRHD for being My Home Dealership.
Yvonne Blow -
Over the years I have bought seven Harleys from Hampton Roads. I put quite a few miles on my bikes and have never been stranded on the highway. The convenience of scheduling service appointments and the quality of the service performed always leaves me confident of my bikes ability to travel. (Employee: Dennis Noe, Debi "Panhead" Myers, Kevin Weeks, Mary Ann Cox, Donna Cox)
Bill Heron -
To be quite honest, I have never had a bad experience at HRHD. The employees greet you the minute you walk through the door. My relationship with some of the staff I have known for years is special. It doesn't matter whether I am purchasing clothing, service for my bikes or miscellaneous I always receive the best customer service.
Yvonne Blow -
I think its important to say something when the service you receive is amazing. I have been helped by Hardy in motor clothes so many times Ive come to identify him as the go to guy. He always addresses me by name and for no apparent reason he stops whatever he is doing and goes out of his way to take care of me. He works so hard at making the Harley experience exceptional! Hardy offers old fashioned service in todays fast food world. Tonight I went in because a helmet that I bought there over a year ago was missing a screw. I only went there because I didnt know where else I could find this hardware and hoped they had a box of old helmet parts laying around. I had no expectation whatsoever. Hardy goes to a new helmet box gets one out and puts it in my helmet and says he will order some extras and put it back. Then he says he will be happy to order the visor I need. When I said you didnt have to do that He said its an opportunity This gentleman is a huge asset to Southside Harley.... He truly understands the term customers for life! Thank You again Hardy you are a true example!!!
Nick Calvert -
Another great experience at HRHD. Fourth bike purchased here. Chad helped me with vehicle history and service records, Justin did a great job supporting the sale/trade negotiations and Darrel helped me at the end when there was a issue. Awesome customer service. I will be a customer for life. (Employee: Chad Cox, Darrell King, Justin Cannady)
Mike Barnes -
Kevin was very helpful with suggestions dealing with parts for new touring models. Thanks again. (Employee: Kevin Weeks)
Glenn Finney -
Joe is the best. He knows his job and he cares for his customers. He deserves a raise. Greatest assest to Southside HD.
Vernon Lawrence -
Both people listen to concerns and take time to understand & fix the problems (Employee: Mary Ann Cox, Dennis Noe)
-Anonymous -
Debi is extremely knowledgeable and helpful. She assisted me with ordering the right parts and getting the items I needed to get back in operation. (Employee: Debi "Panhead" Myers)
Ken Shannon -
I came into the dealership knowing that I wanted to try they Biltwell Lane Splitter helmet. The young woman who assisted me was extremely knowledgeable of the product including all the safety certifications and knew how to test a helmet for proper fitment. Overall great service.
Robert Gucwa -
Kevin greeted me as I walked in the store. He was very helpful in helping me find the items I was shopping for. (Employee: Kevin Weeks)
Mike Twisdale -
I have never had a bad experience at HRHD and my most recent visit was no exception. Kevin was more than patient as my wife and I dithered over which parts we wanted to further customize our 2011 Road Glide Ultra. (Employee: Kevin Weeks)
Johnny Forrest -
Excellent service (Employee: Chad Cox, Mary Ann Cox, Junior Tillman)
Alan Brooks -
Mr. Murphy performed my 5k service. I trust both HRHD and Mr. Murphy 100%. I will be requesting Mr. Murphy for my Liberty Sidecar install soon. It's being shipped from Seattle as I type this. Might be cool as another HRHD Facebook live project? I enjoyed the fat front tire Facebook live segment.
Robert Shaw -
Rob Murphy was a great recruitment. An awesome mechanic and genuinely nice guy. He did a superb job of installing auxiliary tail lights for me. Although the catalog did not provide enough info to order the exact correct set, Rob made all necessary adjustments to use the lights I received. Kudos Rob.
Doug Alexander -
The best there is (Employee: Mary Ann Cox)
Carl McWhorter -
I am a frequent customer and generally seek out Kevin or Debi when I need parts - both are great. Recently I was in a crash and totaled my 2017 SGS The people in service and sales seemed truly sympathetic. I needed a list of the many parts I bought for my SGS and Stacey was very helpful in making the list of more than $7000 in parts for my scoot, which was very helpful in determining fair value for my totaled bike. Thank you all I will be back soon.
Ed Schardein -
Always very helpful as well as knowledgeable (Employee: Kevin Weeks)
Jason Macbride -
As always in my dealings with Kevin the process was easy and completed quickly. I have come to rely on Kevin when it comes to upgrade options for my 14 Limited. I have been completely satisified with the results and am a happy camper when it comes to my bike. (Employee: Kevin Weeks)
Garrett Cook -
The Sales, Parts, and Service Teams are ALL phenomenal with their customer service and additional follow up. Murph is an excellent technician we look forward to getting our bikes serviced with. MaryAnn is super customer focused and assists us even when we call from another Coast. Catalog Kevin exhausts every effort to locate the exact part we need and get it to us timely. We Love Hampton Roads Harley Davidson. Thank you (Employee: Kevin Weeks, Mary Ann Cox, Darrell King, Jon "Wizzo" Weisner, Rickey Bolen, Bernard "Gringo" Mattingly)
Adrianne Ransom -
Thanks for the advice on maintaining the correct engine oil level. You were 100% right. (Employee: JOE ROBERTS)
david dorsey -
Mary Ann was awesome...great customer Service. (Employee: Mary Ann Cox)
Richard Mahoney -
No matter what I need the team here always comes through. No pressure sales just a great williness to help. Would recommend to anyone looking for parts, clothes, or a new bike! (Employee: Debi "Panhead" Myers, Kevin Weeks)
-Anonymous -
Kevin was a great help. (Employee: Kevin Weeks)
John Hart -
These guys r great, very helpful when I'm n for service (Employee: Mary Ann Cox, WILL DAUGHERTY, DENNIS CLARK)
Carroll Dabney Jr -
Rickey may be a rock star on weekends, but he is also a rock star on work days too! Had an issue with a Limited's hand grip which he worked hard to successfully solve. He's a keeper! (Employee: Rickey Bolen)
John jack Adam -
Polite and professional, no waiting. (Employee: Mary Ann Cox)
Anonymous Anon -
Kevin has made HRHD my Harley Dealer for life. Also special shouts to Will Daugherty and Steve Sawyer. Chad, you want to hold on to these guys with a vise and locktite. Thanx fellas..... Bob Bougher (Employee: Kevin Weeks, WILL DAUGHERTY, STEVE SAWYER)
Robert bob Bougher -
Debi is the best. I always look for her when I need help. She knows her stuff! (Employee: Debi "Panhead" Myers)
-Anonymous -
I rode in no appointment for a bad battery and was taken in right away and a new battery was installed. (Employee: Mary Ann Cox)
Gary Davis -
I bought a couple of items from a new female employee whos picture does not show up on the list yet. She was very helpful and efficient. I did also see Kevin, so selected him for this review. Thanks much ! (Employee: Kevin Weeks)
Charles Morris -
Mary Ann is great to work with. She knows you by name knows my bike and is always willing to help whenever I need service or work done. Need more people like her. I try to go to her whenever I have an issue with my bike. (Employee: Mary Ann Cox)
Rodney Hunter -
Kevin was very helpful when helping me select my new auxiliary lighting kit. He took the time to ensure that my new parts suited my intended application as well as ensuring that I had the additional required items for a successful installation. Thank you for a positive experience! (Employee: Kevin Weeks)
Russell J Ruesch -
Mary Ann Cox & Dennis Noe took good care of us. They were professional, thorough and did exactly what they said they would do. I appreciate this team. (Employee: Mary Ann Cox, Dennis Noe)
Gary And Dina -
I have been buying accessories from Kevin for 2 years now and he always gets the right parts the first time because is so knowledgable and listens. He has been a tremendous help to me over the years. (Employee: Kevin Weeks)
David Craft -
I had a rattle in my fairing. Chad said it was probably a broken mount. Junior was the mechanic who fixed it. As always, he did a great job. I always ask for him, when getting my bike serviced or repaired, I'm very pleased.
Wayne Thomason -
TJ was a great help in identifying my problem. (Employee: T.J. TEJADA)
Gary Caldwel -
Excellent customer service, timely repairs and precision maintenance. (Employee: Mary Ann Cox, Junior Tillman)
Bruce Guthrie -
Yesterday was my very first time in the Yorktown store. I was thinking to myself, wow what a beautiful set up including the parking lot. Everything was so neat nothing out of place. I came in to use my birthday gift cards. My experience was actually better at the Yorktown store verses the previous HD stores Ive visited. Excellent service, will continue to visit the Yorktown store.
Marcia Matthews -
Great guy (Employee: Jerry Ortiz)
Joseph Broadley -
Bought a shirt and had a great experience as always. Your team is why I come back, excellent customer service all the time.
Tim Wall -
Kevin is always very knowledgeable, friendly and eager to help no matter what we are looking for. We are glad he is back and should be commended on his professionalism. (Employee: Kevin Weeks)
Dara Rollins -
Great Service and friendly people (Employee: Kevin Weeks, Jerry Ortiz)
Rory Sevin -
Thank you HRHD especially to Rickey for the wonderful customer service! (Employee: Rickey Bolen)
Maksim Motrenko -
50K service done. Great job! (Employee: Chad Cox)
Eric Thompson -
Very helpful and friendly with the customer, good experience will visit the store again (Employee: WILL DAUGHERTY)
Jose Acosta -
Will was very helpful and great to deal with. We picked out the proper engine guard and passenger seat and answered my list of questions. He also helped me with a sissy bar design including all in parts and labor estimate. Mo also did a great job helping me pick out a custom order FXRG jacket!!! The service I received throughout the ordering and pickup processes has been exceptional. I'll be back for more! (Employee: WILL DAUGHERTY)
Kevin Mingee -
Great customer service (Employee: Kevin Weeks)
-Anonymous -
I was shown to the items for which I was interested in and allowed to browse alone will making my choices of items. All personell were very upbeat and curtious to me and made my visit quite pleasant. Thanks HRHD.
Lionel Hughes -
Great & very educated on what I needed! (Employee: Jerry Ortiz)
Kevin Harrison -
All staff worked hard to get me what I wanted. A+ Rating. Highly recommend (Employee: Jon "Wizzo" Weisner)
Kyle Clarke -
great help and very knowledgeble. thanks (Employee: Jerry Ortiz)
George Lorrison -
Super fast customer service. Very pleasant and knowledgeable. Great first impression.
Vickie Hutson -
Very helpful Didnt have the parts I needed He ordered them for me told me he would call when they came in And they came in earlier then I thought Very surprised how fast they got them in for me Thank you Kevin Weeks (Employee: Kevin Weeks)
Terry Lawrence -
I just took a trip to New Haven CT and i always bring my bike in for a once over. The service team is by far the best Ive ever encountered. Joe is the best meachanic an he knows my bike. He takes pride in ensuring Im always rode ready. Thanks for everything Hampton Roads Harley (Employee: Chad Cox, Mary Ann Cox, WILL DAUGHERTY, JOE ROBERTS)
Jimmy Brown -
Needed to get my state inspection done... Called about 11:45 and was told to bring it right in. In and out in 20 minutes. As always, efficient and excellent service. We have bought 4 bikes from these great folks and wouldn't think about going anywhere else for parts, service, motorclothes, etc. HRHD customers for life!! (Employee: Mary Ann Cox, WILL DAUGHERTY)
Richard And Amy Costa -
Best and most knowledgeable parts and accessory guy around (Employee: Kevin Weeks)
Daniel Bower -
Even though I do not own a Harley Davidson, I am always treated as if Id bought one from them. Always greeted with a How can I help you? and a smile. They are helpful in answering my questions and have pointed me to alternative locations if they dont carry the specific part I need.
David Van Wagoner -
I left my motorcycle for the 25,000 mile service work and was very satisfied with my service. (Employee: Chad Cox, Mary Ann Cox, Dennis Noe)
Robert Hardison -
Joe opened a part to give me a part. So l could get my bike back on the road for the weekend.
James Faggart -
As usual, Maryann got me right in for my service (5K) and Dennis did a great job! I know where and who to go to and I appreciate the service and the personal recognition I get from these guys. Sam (Employee: Mary Ann Cox, Dennis Noe)
Samuel Harvey -
Awesome service....helpful information!!!! Thanks guys...se ya soon (Employee: Chad Cox, ROB BIAS)
Todd Beesley -
Will did every thing he could to replace my speakers, which was under warranty. He was constantly communicating with me and the manufacturer trying to get this resolved. My motorcycle was at another dealership for 4 weeks with no progress. Will was able to take care of it in less than 2 weeks. I appreciate his hard work in this matter and I am very happy with the service that was provided to me. (Employee: WILL DAUGHERTY)
Caroline Campbell -
Kevin always greets me with a smile and a handshake. His knowledge is second to no one. Im sure glad hes back! (Employee: Kevin Weeks)
Eddie Clark -
Hrhd flushed the old brake fluid out and put dot 4 fluid in. The brakes actually tightened up some after the work was done. If you got a recall notice I strongly suggest that you have it taken care of. It made a big difference on my bike (Employee: Mary Ann Cox)
Ken Smith -
kala was new to the team i think but she helped me in an expeditious manner with what i needed from the clothing department and was very niice!!!!!!!!!!!!!!!!!!!
John Kotarides -
Kevin is always helpful and friendly,great attitude (Employee: Kevin Weeks)
Terence And Sabrina Miller -
Jerry was very helpful in getting the parts ordered that I want to put on my bike, he also gave me a great suggestion where to put my bell. (Employee: Jerry Ortiz)
James Bowie Jr -
Great service (Employee: Kevin Weeks)
Keith Garrison -
Very friendly staff Helped me find everything I needed. Made many gift suggestions for my step moms mothers day gift! Thank you for the help. Will come back! (Employee: Beverly Noffsinger)
Aimee Leak -
She knows most 99% of the customers by name, the bike and year of the bike that they ride....the fist time I introduced myself she had it... anytime I ordered something she would call the very moment it came in. I was always amazed...I know about 100 of my clients that well, I know how had it is. she would only see some of them two or three times a year! (Employee: Debi "Panhead" Myers)
Robert bob George -
Was a quick purchase. They knew what part I was trying to describe immediately and in a matter of minutes I was out the door with what I needed! (Employee: Jerry Ortiz)
Brian Bartles -
I just recently purchased my new Harley Ultra Limited 115th Anniversary Edition from the Hampton Roads Harley Davidson dealer in Yorktown, VA. My wife and I both agree that the entire buying experience was great...everything from the complete detailed explanation of the HOG facilitated from my sales rep Darrell King to the actual person that does the service, Nate Turner, to the competitiveness of dealerships for my business, to the parts and clothing department, Debi and Kevin, and to the service department (Will and Sandi). I would most definitely recommend this dealership to all my friends looking to own a Harley! (Employee: Darrell King)
William Ledbetter -
Kevin is very knowledgeable and understood the job I was doing and the parts needed. Unlike the other parts guy I spoke with 5 min prior he did not try to bullshit me into parts I did not need. (Employee: Kevin Weeks)
-Anonymous -
Highly recommend anyone to visit HR Harley Davidson for any of your motorcycle needs! (Employee: Kevin Weeks)
Ricardo Ratliffe -
Kevin is without a doubt one of the best parts person I have come into contact with. He is always friendly and extremely helpful. He knows the Harley and aftermarket parts like no one else. He not only understand the parts but has a mechanical knowledge for the working application of the parts he sells. He is truly a vailed employee. (Employee: Kevin Weeks)
Stephen Krypto Kubiak -
Ricky got me in and out in a very timely manner he's a great employee (Employee: Rickey Bolen)
Tracy Maynard -
very curostous and quick great service
James Gohr -
Dennis was and is absolutely one of the best. He took his time with me when I was looking for a bike. He didn't push gave me space to look around. Teally the entire HRHD team has been awesome to deal with. Always make me feel welcome when i come in. Definitely recommend others to shop here. (Employee: DENNIS CLARK)
Brian Corcoran -
Donna Cox
Ronald And Cheryl Quesenberry -
My bike was serviced professionally and within a reasonable amount of time. The service manager provided me feedback very quickly after complete and got me on my way. (Employee: WILL DAUGHERTY)
Daniel Smidt -
She was helpful. Called me back quickly. So I was able to make a decision only part that I needed. Also when I came back the following day to purchase what I needed. I told her my name and without missing a beat she remembered what I needed. (Employee: Debi "Panhead" Myers)
Victor Perez -
Debi is always extremely helpful. Our two year old loved interacting with her as he bought his first Harley! (Employee: Debi "Panhead" Myers)
Jared Martin -
I am restoring my 1977 sportster xlh. Great service from parts dept. by Kevin. (Employee: Kevin Weeks)
Don Waldmiller -
Always a friendly place to shop or just hang out. (Employee: SAMANTHA CULP)
Gary Majeske -
Kevin is was her helpful, attentive, & fun to talk with! Awesome employee/True professional. (Employee: Kevin Weeks)
Anonymous Anon -
Very helpful! (Employee: Kevin Weeks)
John Farris -
Everyone was great as usual (Employee: WILL DAUGHERTY)
David Haydon -
Over my service was good and I would return......things to work on return calls from service department... you guys rock compared to other dealerships........Could I please geba 3xl Harley Davidson tee shirt as a perk......we brought 2 Harleys in one week....... :-) (Employee: Kevin Weeks, Darrell King, WILL DAUGHERTY)
Ricky Hicks -
Nice visit (Employee: Debi "Panhead" Myers)
Doc Nelms -
Always starts off with a greeting and ends with a satisfied customer. (Employee: Mary Ann Cox)
Chris Evans Jr -
Fiund exactly what i was looking for and was very friendly (Employee: Kevin Weeks)
Kevin Culp -
Always go to Kevin....never fails to know what I'm looking for and making sure I find it. Always has the best advice. (Employee: Kevin Weeks)
Doug Campbell -
Every time I had a parts question or looking for a part, Debi has been very helpful & cheerful. I enjoy going to HRHD and when I head straight for the parts department, I know I'll be getting the best professional service especially from Debi. (Employee: Debi "Panhead" Myers)
Raymond Gutierrez -
As always, Hampton Roads Harley Davidson provided excellent service with a friendly smile. Overall, the work was well done and finished quickly. Also, the costs were as estimated and seemed pretty reasonable. (Employee: Mary Ann Cox, WILL DAUGHERTY)
Joseph Legaspi -
Samantha and her helper went above and beyond to help me get what i needed. Even though they didnt have it there, and it wasnt an harley item. Thanks (Employee: SAMANTHA CULP)
Paul Peterson -
Just bought my first Harley yesterday bought it used from a private party. He had bought it new from you guys I needed an inspection cause the guy hadn't ridden it in a year. Even in the mist of putting on a great event at the shop Mary Ann and Chad took care of my every question filled me in on all the history on my bike when I needed to come in for my next service everything. Really appreciate doing business with people that go the extra mile. Thank you guys (Employee: Chad Cox, Mary Ann Cox)
Paul Magette -
Every time I come in, I always know I can count on her to help me find pretty much anything. She has always gone above and beyond to help us with anything. Helmets, clothes, bike accessories and even bikes. She is extremly knowledgeable and I love that she is always there to help. (Employee: Debi "Panhead" Myers)
Michael And Tammy Gregory -
Just needed a simple safety inspection, but Mary Ann and Will were awesome. Quick and courteous and treated me like a VIP customer, even though it was just a safety inspection. Their customer service is why I will always come back to HRHD for my service requirements. (Employee: Mary Ann Cox, WILL DAUGHERTY)
George Duda -
Excellent service, got bike inspected right in right out! (Employee: Mary Ann Cox)
Leonard Morris -
kEVIN IS ALWAYS ON TOP OF HIS GAME & BUSINESS (Employee: Kevin Weeks)
Tracy Spencer -
Great Group of folks (Employee: Debi "Panhead" Myers, Chad Cox, Kevin Weeks, Mary Ann Cox, Jerry Ortiz, DENNIS CLARK, Darrell King, WILL DAUGHERTY, Jon "Wizzo" Weisner, Bernard "Gringo" Mattingly, STEVE SAWYER, Rickey Bolen, Junior Tillman, SAMANTHA CULP, Paden "Baby Santa" Haas, Donna Cox, Dennis Noe, TERRY HANKE, NATHANIEL REEP, T.J. TEJADA, NATE TURNER, JOE ROBERTS, Lanny Phillips, Beverly Noffsinger, ROB BIAS)
Emmanuel Sheafe -
New to Williamsburg. Will checked me in and was attentive and knowledgable. I requested Dennis Noe based on a recommendation and he did a FANTASTIC JOB on my bike. Couldn't be happier. Service was fast, price was reasonable, exceptionally professional. (Employee: WILL DAUGHERTY, Dennis Noe)
Geoff Gendron -
Whether I'm buying a new T-shirt o accessories for my FLH, I go to Debi or Kevin for all my HD needs. If it's not in stock, they get it ordered for me. They always have a smile and are willing to help me figure out exactly what I need - the first time. Best HD dealership in Va! (Employee: Debi "Panhead" Myers, Kevin Weeks)
Peter Romeo -
I was actually assisted by two personnel, but greatly aporeciate their dedication and professionalism. (Employee: WILL DAUGHERTY)
Mark Palmer -
Joe has once again worked his magic to figure out the peculiarities in my 85 XLH. New tank last year, new carb, strange stuff coming from the tank into the carb, causing the float to not 'float'... only took moments to figure out the issue, and very reasonable price to fix the issue! Even though they would probably like to sell a newer model to me, they still treat my old iron head with respect and care. (Employee: JOE ROBERTS)
Lei Lani Lucero -
Jerry was very friendly and was great to work with found tires I needed and even walked me over to service department to get me scheduled up with a appointment to get tires installed on my bike stayed with me till I was taken care of thanks for a great experience (Employee: Jerry Ortiz)
Greg Hairr -
Jon helped me pick out my first motorcycle that suits me and I love it. Everybody at HRHD treated me great and helped me through the process so that it was smooth as can be. Thank you again! (Employee: Jon "Wizzo" Weisner)
William Fralich -
I have always gotten excellent service. (Employee: Junior Tillman)
Preston pete Hargis -
Explained everything and sought me out in the parking lot after the inspection was complete. Very professional and personable. (Employee: Paden "Baby Santa" Haas)
Paul Sokol -
he was very courteous, and helpful , listened to what i was saying (Employee: Kevin Weeks)
Bj Halter -
Debi bends over backwards to make sure she gives the customer the best, most accurate information possible. She is a pleasure to work with. I also had a Paris in motor cloths help me on Wednesday. She was newly returned tothe the position and was really helpful. The staff in parts, service, and apparel are Great. (Employee: Debi "Panhead" Myers)
Carol Nelson -
We're learning quickly HRHD is the place to check first for all out rider clothing needs! In most cases, id they don't have what you need and can't get it from their sister stores on the Southside, they can order it and have it within a couple days!
Barry Green -
In and out in less then 20 minutes. Can't beat that! (Employee: Mary Ann Cox, Rickey Bolen)
Greg Ozzimo -
I always enjoy dealing with Kevin. It is pretty amazing how he remembers his customers bikes and the stuff we have done to them. Even if I cant get him on the phone, I'll just email my question or ideas to him and he always gets back to me. Nice to know that someone is paying attention! (Employee: Kevin Weeks)
Kenneth Taylor Jr -
DEBI has been fantasticShe has helped me so much with my Fatboy S.DEBI has been there every step of the way and l will always come to her for advice. (Employee: Debi "Panhead" Myers)
Kenneth Floyd -
I have dealt with both parts people on a regular basis. they are courteous and do their best to look for what i need. (Employee: Debi "Panhead" Myers, Kevin Weeks)
Danny Basile -
On the spot, she gave me everything I needed., friendly and knowledgeable (Employee: Debi "Panhead" Myers)
Scott Corren -
These guys were awesome in getting me on a new ride. Super cooperative, more than fair on my trade in and amazingly friendly. Will gladly continue business here at Hampton roads HD. (Employee: Darrell King, Bernard "Gringo" Mattingly, STEVE SAWYER, Lanny Phillips)
Cayetano Rubalcaba Iii -
Awesome person to deal with. always treats you with respect. I have know Kevin for over 10 years and I always search him out for help and information! (Employee: Kevin Weeks)
Scott Bregi -
Keven is very helpful in the parts dept. Knowledgeable and friendly. (Employee: Kevin Weeks)
Michael Frazzetta -
Darrell, Did everything he could to make the purchase of our new bike as smooth as possible. (Employee: Darrell King)
Thomas Choate -
Exchanged the incorrect floor board inserts I had picked up the other day for the correct ones. Thank you!! (Employee: Bernard "Gringo" Mattingly)
John Gomoke -
I purchased my FXDI35 new at HRHD in '05, and the reason that I continue to bring my American Freedom Machine back every year to HRHD (even though there are other dealerships much closer to my residence) is because of the outstanding employees like Mary Ann who always personalize the experience and make me feel like family. Keep up the great work! (Employee: Mary Ann Cox)
Curtis Stone -
I needed a light bulb for a fuel gauge on a 2000 FLHR. Jerry took care of me offering to have the part in the next day. He has a great customer focus and service attitude. Additionally, Kevin has helped me several times with various parts as I re-assembled my bike after a new paint job. Both guys are great to talk to and work with. (Employee: Kevin Weeks, Jerry Ortiz)
Ronald Graves -
Jerry was awesome with assisting me finding the right part, following up when the part arrived and discussing future options for my ride!!! (Employee: Jerry Ortiz)
Gary Tompkins -
Debbie leaves nothing to be desired. Just to come n for a chat with her is a treat. I know I'm not special but she sure makes me feel as though I am. (Employee: Debi "Panhead" Myers)
James jim Mahady -
n/a (Employee: Debi "Panhead" Myers)
Alan Wood -
Sam was wonderful. She helped me with Harley points to purchase a new riding jacket. A very helpful and polite sales woman!! Thanks Sam. (Employee: SAMANTHA CULP)
Scott Buffington -
First time at the dealership. Debi greeted me right away and took the time to look up a part I needed. Her cheerful attitude and excellent service really helped me that day. Highly recommend this dealership - it's got everything! (Employee: Debi "Panhead" Myers)
David Valentine -
Always look forward to seeing pan head Debbie. Full of knowledge (Employee: Debi "Panhead" Myers)
Charlie Muraca -
Tells me exactly what needs fixed and no extra and explains it clearly if needed. (Employee: Mary Ann Cox)
David Clark -
Debi has got tons of knowledge and knows her job very well. I had an Excellent experience and I will be back to see her soon. Perfect customer service. She has got my vote for employee of the month!! (Employee: Debi "Panhead" Myers)
Matthew Schon -
Thanks as always great service (Employee: Junior Tillman)
Larry gene Laughery Jr -
Keven: Keven is a wizard in the parts department. He is by far the most education parts guy I know hands down. He has helped solve so many of my complex bike build issues with the right part for the job every time. Darrell: Darrell makes me feel like Im home every time I walk through the door. He truly cares how your doing and always willing to help. With Darrell in sales and Keven in parts, they make HRHD the best dealership in the mid Atlantic region. Theyre both huge assets to the company. (Employee: Kevin Weeks, Darrell King)
Jason Darocha -
Check in was quick, efficient, & pleasant. Work was done in reasonable time. Nate always looks the bike over to spot potential problems. Both do not mind questions & explaining things. (Employee: Mary Ann Cox, NATE TURNER)
Ralph Hanes -
Deb is always so helpful. She makes a friend of her customers. She has gotten to know my family and I well enough she can help us pick gifts for each other. (Employee: Debi "Panhead" Myers)
Frederick And Michelle Shafer Jr -
First time I had been in the store since Vince was there, sure miss him, but it was a pleasure to deal with Kevin. Good job Kevin. (Employee: Kevin Weeks)
Ron Varboncoeur -
Kevin was helpful in helping me redeem my points, checking price & labor costs and closing out my purchase quickly. Thanks! (Employee: Kevin Weeks)
Ken Foley -
Dennis was extremely patient with me. I have been looking at trikes since Harley came out with them but couldn't quite pull the trigger. Dennis made the whole experience great. (Employee: DENNIS CLARK)
-Anonymous -
Jon was very helpful in providing me with information on the used triglide that was in stock at the Yorktown location. After weighing all the pros and cons, I ended up buying one from Southside Harley-Davidson yesterday. Thanks again Jon. (Employee: Jon "Wizzo" Weisner)
Robert L Parks Jr -
When I walked in, I drew a discount ticket. (40%) was a pretty good draw. I bought another $50 Battery charger. As usual, Beverly was a big help. The $20 discount was a good deal. I enjoy interacting with the staff, at HRHD. Always polite and knowledgeable. (Employee: Beverly Noffsinger)
T Wayne Thomasson -
It was a great experience over all. Only thing to my knowledge I had points but they did not show up at Hampton Roads. (Employee: Chad Cox)
Vernon bernard Lawrence -
They are awsome.... (Employee: Debi "Panhead" Myers, Kevin Weeks)
Sean Glass -
I was pleased with being able to get my bike in for a quick inspection and schedule an appointment for my next service. It is always a good idea to remind us when our next service will be, because we all get busy and sometimes forget (Employee: Paden "Baby Santa" Haas)
Charles Amosjr -
Dennis worked with us last year when we purchased a Trike, and again recently when Don purchased a used Sportster. He is great to work with, boing above and beyond to take care of his customers. We have recommended him to friends of ours thinking about buying a Harley Davidson motorcycle.
Don And Dianne Ligon -
She was very helpful finding the hat, that needed to be ordered, for my girlfriend! I am not much on paying attention to things like that but she found the one she wanted!! (Employee: Cheyenne Taylor)
Jon Covington -
Kevin's customer service is great AND his knowledge of parts is absolutely amazing!!! (Employee: Kevin Weeks)
Brian Bidwell -
Debi is our go-to person for parts advice and humor. (Employee: Debi "Panhead" Myers)
Ingrid And Brian Kross -
It was great working with Jon to get on the FLHTCUTG. He was very helpful and went out of his way to make sure I was happy and satisfied with bike and transaction as a whole. (Employee: Jon "Wizzo" Weisner)
John White -
I was referred to the site by a friend. I wasn't even looking for another bike. I had a 1990 springer that was doing just fine. once I saw this bike I started to wonder, then Jon Weisner emailed and said let him know if there was anything he could help with. Well I ended up with the Fatboy at a great price, great customer service and they delivered it to Winston Salem NC to boot. No Hassel no pushy sales. I couldn't be happier Thanks Hampton Roads HD (Employee: Jon "Wizzo" Weisner)
Christopher Decoskey -
Very knowledgeable staff that will take the extra time to ensure that I have explored my options and am completely satisfied before and adter my purchase. Awesome team!! (Employee: Debi "Panhead" Myers, Kevin Weeks, Jerry Ortiz)
Andre Sullivan -
Very knowledgeable, curtious, and respectable. Love dealing with him (Employee: Kevin Weeks)
Tony Walker -
I have been dealing with HRHD for quite a while now. The entire staff at HRHD is always courteous , knowledgeable and friendly. My most recent visit at HRHD was spent in the parts and service department. Kevin Weeks spent at least 30 minutes or more with me helping me to pick out some customizing parts for my 16 FLHTCU. After spending time with him I went directly to the service department where they were very accommodating and pulled my bike immediately into the shop to install the part for me.. True excellent customer service by all.. (Employee: Kevin Weeks)
Kevin Sears -
My bike had been sitting for 3 years with a full tank of gas that had gone bad in it and dead battery. I stopped by HRHD and spoke with Debbie, Chad and Mary Ann about my bike and they had all of the answers at a price cheaper than I thought too. The next thing I knew They were picking my bike up. A few weeks later my bike is clean mean screaming machine! I had forgotten the thrill of riding until I rode that thing home! Plus my wife got us some new gear in the store and that's always cool. (Employee: Chad Cox, Debi "Panhead" Myers, Kevin Weeks, Mary Ann Cox, Dennis Noe)
Steve And Mary Keel -
Needed an inspection on my 07 FXST. Actually needed a new rear tire and brake pads to pass inspection. Will was able to hook me up and the service was done right then. I got my bike back in about an hour! Thank you (Employee: WILL DAUGHERTY)
Charles Davis -
I enjoyed my experience, I took my bike in for the 5000 mile maintenance, and was explain to me that my cust pipes were cause blow by and I needed to complete the upgrade with a tuner and airflow, I could not afford that at this time so I suggested to go back to my old pipes and they said this would fix the problem. I like this because instead of up saying they provided me with solution. (Employee: Debi "Panhead" Myers, WILL DAUGHERTY)
Tim Mead -
I felt that Mrs Taylor made my experience as pleasant as I could have. She explained the sale and let me that she could get my product from another store with in the day. I was very pleased with having Mrs Taylor to help me thru my sale. Excellent saleswoman!!! Thanks!
Dontae Wallace -
Debbie always has a smile on her face and that is contagious
David And Allegra Cook -
great people (Employee: Cheyenne Taylor, NATHANIEL REEP)
Gisele Smith -
I recently had a major issue with my bike, ahead of an important ride, with just a call to Chad and then Mary Ann, my bike was picked up, evaluated, repaired, Washed and returned, although I did not make the ride as hoped, they ensured my bike was safe to ride and up to Harley and Hampton Roads Standards. (Employee: Chad Cox, Mary Ann Cox)
Mark Mulvaney -
Cool dude.. always helpful.. (Employee: Jerry Ortiz)
Michael Siviter -
dude was friendly and knew his stuff enough said (Employee: Jerry Ortiz)
Bill Cox -
I have purchased a bunch of vehicles and motorcycles in my time and this was the easiest and fairest ever. In and out in under 3 hours and a great deal. Take my advice and don't waste your time looking anywhere else or talking to anyone other than Darrell! (Employee: Darrell King)
Bruce Warner -
Always a hardy and warm welcome. Very responsive and multi-tasks to make sure every customer is treated well. I truly enjoy the assistance Debi provides and the great smile. A genuine pleasure to come into the store when Debi is around. Thanks for all you do. (Employee: Debi "Panhead" Myers)
William Dever -
I have been helped by all 3 Chad Debi and Kevin in Their different departments, very nice to deal with knowledgeable, and friendly. I have talked with others in the store and I have to say it's a very friendly store, I will continue to purchase my accessories from Hampton Roads Harley. (Employee: Chad Cox, Debi "Panhead" Myers, Kevin Weeks)
Randall Hart -
these people are great thake them for me (Employee: Kevin Weeks, Mary Ann Cox, TERRY HANKE)
Fred Tolley -
Just three words but in Dennis' case the reasons for his success...he knows the product...speaks the language and understands riders; Customer is first and always right.. sometime even if a customer is not...Says what he means and does what he says...seems to me that those three words are pretty much core traits of everyone there at HRHD from Mary and Danny on down...just three words but I'm riding a new Ultra because of them. (Employee: DENNIS CLARK)
BILL WOODS -
Amazing service! I wasnt and still not ready to buy a new bike, when I am Ill be sure to come here! Always professional and asking if I needed anything and easily went out of their way to make sure I was helped, even to the point of walking the whole premises to look for the newest Road Glide! (Employee: Stephanie Slay)
ADAM Komatz -
Ive always had great service from the Clothing and Bike Service Departments. Every one is always quick to offer their help with whatever I'm there for. (Employee: Stephanie Slay)
RYAN KEMP -
Always friendly smile when she sees me, talks to me by name. (Employee: Debi "Panhead" Myers)
CHARLIE Stewart -
Have had nothing but positive experiences. I have recommended you to several people and will continue to do so. Keep up the good work. (Employee: Chad Cox, Debi "Panhead" Myers, Kevin Weeks)
GARY Schlosser -
I had a great experience purchasing a new to me used Harley FLHTCU. Everyone was very helpful. The only person I would have to be upset with is myself. I didn't haggle on the price. I guess at the time the price was fine with me. Well, water under the bridge. (Employee: Jerry Ortiz, Darrell King, STEVE SAWYER, Bernard "Gringo" Mattingly, Donna Cox)
-Anonymous -
The Wife & I rode down & spent the day at one of Ur events U held, Had great time & picked up some nice clothes & gear while there, girls were very helpful, Don't remember there names, But fun times
JOHN Beasley -
I went in to buy some oil. Seen a shirt I liked. Paid and left was in and out in 10 min. (Employee: Cheyenne Taylor)
STEPHEN Jech -
All of the years that I have been going to Hampton Roads H-D I have always received outstanding help from my main parts guy, Kevin Weeks. He has great personality and loads of noglity. (Employee: Kevin Weeks)
WAYNE Gunter -
Always the best analysis and solutions.
WAYNE Eaton -
Everyone at the HRHD is always professional, knowledgeable, friendly and offers great assistance and their products are of the highest quality.
ARTHUR Vandegrift -
Everyone at this Dealership are well trained, excellent people skills, knowledgeable, and extremely helpful. (Employee: Debi "Panhead" Myers)
DARRELL Sears -
Great service and professionalism. Enjoyed my visit as always. (Employee: Chad Cox)
VICTOR White -
Ive never had any issues with any department at HRHD, the only thing I would like to see are price tags on the bikes, like other dealers do. (Employee: Chad Cox, Mary Ann Cox, Rickey Bolen, Dennis Noe)
LEWIS Bellinger -
Jerry was very helpful and made some great suggestions to improve my product purchase experience. (Employee: Mary Ann Cox, Jerry Ortiz)
Thomas tom Coghill -
The whole store is great. From buying a new or used bike. To the parts and service department. Along with the clothes and other nic macs. It is a great place with great people. (Employee: Chad Cox, Debi "Panhead" Myers, Kevin Weeks, Mary Ann Cox, Junior Tillman)
Gene Greubel -
Outstanding service (Employee: Stephanie Slay)
Danny Tidwell -
I pulled into parking lot with a throttle issue, on a recent rebuild.Chad was unaware I was stopping by and was working on other issues and getting ready for the big weekend. But took time to look at my bike and went straight to work on the issue! On the sidewalk outside.. issue resolved and throttle response is back !!! Thanks Chad (Employee: Chad Cox)
Jason Mathews -
We just moved to the area and Jerry was very helpful with the questions we had about the area. (Employee: Jerry Ortiz)
Brian Raymond -
Debbie is second to none. She always help me get the proper parts and Helps me go over my material list to make sure that I haven't forgotten something. Which I really appreciate. I have noticed that it doesn't matter who the person is Debbie always greets them with a big welcoming smile. (Employee: Debi "Panhead" Myers)
Douglas Lang -
Great experience. Very knowledgable of the products. will come back to purchase other items. (Employee: Stephanie Slay)
William Adams -
Beverlyn was very helpful with finding me the type of top that I was looking for.
Christine Husson -
Debi Myers is AMAZING... really WONDERFUL. She really cares about her customers. She's very patient and extremely thorough. Because of Debi, I will be back again and again. David Craghead Smithfield, VA 787.778.1822 (Employee: Debi "Panhead" Myers)
David Craghead -
Great to work with (Employee: Debi "Panhead" Myers)
Jeff Oconnell -
Super cool.....everyone was awesome (Employee: Jon "Wizzo" Weisner)
John Parker -
Dennis was excellent recommend to everyone. (Employee: DENNIS CLARK)
Jeffrey Jessup -
Stephanie was very nice, greeted me as soon as I walked into the department. (Employee: Stephanie Slay)
Brenda Savage -
Debi is awesome!! She always makes me feel at home when I come in. She always takes the time to ensure that I am getting what I need. She has a lot of patience with me, as I can be indecisive at times. She makes Ira pleasure to come into he store. (Employee: Debi "Panhead" Myers)
Michael And Gretchen Bauman -
Debi goes out of her way to make sure I have a great experience everytime I deal with her. (Employee: Debi "Panhead" Myers)
Timothy Johnston -
Both of these employees where very helpful in making sure I found the rite bike for me and getting all finances and paperwork done. I've enjoyed my bike ever since (Employee: Darrell King, STEVE SAWYER)
Christopher Willis -
I brought in a wheel to have a new tire mounted and balanced figured I would have to leave and come back. I have not had good dealings with Hampton Roads Harley In the past. I ask Will if there was any chance if I could wait for it as I know a lot of times they are real busy he went in the back and then told me he could get it done within the hour. Fabulous I said I would wait wasn't even 30 minutes and it was complete. Experience's like this and the professionalism of Will is what will make me keep coming back. Thank You keep up the good work. (Employee: WILL DAUGHERTY)
Arthur Picagli -
Debi is listens to what you want the outcome to be and she helps you decide what part will work best for your situation. She doesn't try to sell you something you don't need. (Employee: Debi "Panhead" Myers)
Melody Carter -
It feels like home when I see these individuals on the floor, always helpful & polite ! (Employee: Kevin Weeks, Mary Ann Cox, Darrell King, SAMANTHA CULP, WILL DAUGHERTY, Donna Cox)
Ruben Nieves -
Always great to work with. (Employee: Debi "Panhead" Myers, Kevin Weeks)
Karl Holzbach Jr -
Jerry helped us pick out our accessories. He even took us to our bike to see how the accessory would look on the bike. (Employee: Jerry Ortiz)
Frank Schipula -
All work was done right. (Employee: NATHANIEL REEP)
Robert Berry -
I got my bike from south side but I bring it to Hampton because everyone there really treats you like a family member. Even the service manger Chad took the time to set down with me to hear about my problem with my bike and took care of it. I would tell anyone to take their bike to Hampton,no matter where they got it from. Great job! (Employee: Chad Cox, Kevin Weeks, Mary Ann Cox, Jerry Ortiz)
Everett Howell -
I was browsing parts got my Triglide, caliper screen covers and axle nut covers she I had something happen to me that has never happened before. A parts counter person actually approached me and asked if I needed any help. Jerry helped me by looking up in the book and verifying that the parts I had would fit my bike. And it's a good thing he checked because I had the wrong axle nut covers. I have dealt with other parts people here that has kept me from asking for help. Jerry made my experience at Hampton Roads HD a pleasurable one. (Employee: Jerry Ortiz)
Billy Wade -
Your team over at hampton roads Harley Davidson always takes great care me above and beyond my expectations (Employee: Chad Cox, Kevin Weeks, Darrell King, WILL DAUGHERTY)
Dajon Marsh -
I scheduled my 15,000 mile for my 2017 FLHXSE with Dennis. Dennis has been doing all my service since Mike retired. I have total confidence in Dennis's abilities and as much as I ride it's comforting to know my bike will get me there without any problems.
William Heron -
I badly needed a starter relay. The part was in stock and quickly retrieved. Kevin was prompt and very helpful. (Employee: Kevin Weeks)
Jacob Brodersen III -
I had a great experience at HRHD and the sales person (Kevin) was a great help choosing the right part needed. I will be dealing with Kevin in the future for all my parts need. (Employee: Kevin Weeks)
James Mason -
Mary Ann was very pleasant to deal with, she kept me informed and up to date while my road glide was in the shop (Employee: Mary Ann Cox)
David Brown -
Was very helpful and knowledgeable. (Employee: Jerry Ortiz)
Anthony Kirkland -
Always appreciate the service department! Mary Ann is helpful, knowledgeable, and records accurately any concerns I might have... Bike is always ready on time, and clean. The service folks have never tried to sell or perform unnecessary work. I will forever grateful for the great job they did rebuilding my bike, from the frame out! 64,000 miles and riding!! Thanks to all of you!!! (Employee: Mary Ann Cox)
Robin Wyatt -
Shortly after introducing myself to Jerry he got right on looking for my part. He then called the warehouse to make sure it could be ordered before he took payment. (Employee: Jerry Ortiz)
Gerald King -
Helpful, friendly staff. Awesome customer service. Highly recommend.
-Anonymous -
I had a great experience purchasing a ride from HRHD. Thanks for all the patience and hard work getting me on my new bike! (Employee: Stephanie Slay, Cheyenne Taylor, Bernard "Gringo" Mattingly, Destiny Giordano)
JOHN LEIST -
As always, STERLING customer service from Parts and Service.
Tony Barrios -
as usual I was taken care of without any issues. (Employee: Mary Ann Cox)
JANICE Lane -
Kevin is very knowledgeable about the parts you need, and gets to know you as a friend too. (Employee: Kevin Weeks)
-Anonymous -
A wonderful person. Always there to help and remembers me by name. (Employee: Stephanie Slay)
VICTORIA Smith -
Pretty much did everything over the phone. My sales guy was Adam but he's not on the list of people. Gary did help smooth my other half into the style of the bike. She wasn't very happy with the white but loves riding it. Ow. (Employee: STEVE SAWYER, GARY MCMULLEN)
TIMOTHY Sweeney -
HRHD is my hometown dealership. The employees are amazing! I cannot name one person/department because I have a great relationship with many and would not want to omit anyone. I highly recommend HRHD to all.
YVONNE Blow -
Darrell was awesome. He made sure to answer any of the questions that I had. Although I did not make a purchase at the time, he was sure to take my name and number and get back to me when the shop found what I was looking for. (Employee: Darrell King)
BILLY MCGOWAN -
Debi is always friendly, knowledgeable, helpful and takes the time needed to help you make the right decisions. Keep up the great work! (Employee: Debi "Panhead" Myers)
Robert Tunstall -
She was friendly and helpful. (Employee: Cheyenne Taylor)
Jack Zamora -
Rickey had my bike in and out. No problems. (Employee: Rickey Bolen)
John Cali -
Always helpful and cheerful. (Employee: Donna Cox)
Dennis Mack -
Kevin has always been very knowledgeable of what I needed whenever I stop to see him. (Employee: Kevin Weeks)
Lonnie Mcneil Jr -
Stephanie is always so friendly, personable and professional. It is a pleasure working with her! She always goes the extra mile to make your Harley shopping a pleasant experience. (Employee: Stephanie Slay)
Dennis Ivey Sr -
Sam was very helpful and quick to offer suggestions. I would recommend her. (Employee: SAMANTHA CULP)
Michael Adams -
Got me in and out so fast that I was able to go on ride with Doc and the rest of RFMC (Employee: Rickey Bolen)
Leonard Jones -
In 2012 I purchased my first Road Glide HRHD after 53K miles of trouble free performance I started to think getting some of Project Rushmore upgrades with the improved performance of the Milwaukee 8. Dennis was instrumental in helping choose my new Road Glide Special. I hope this bike lives up to the performance my old friend. (Employee: DENNIS CLARK)
Walter Flint -
Service was fast and efficient as always. 13 year on this ride without a hitch. Love HRHD. Got 1st New bike from them when they were down by the shipyard.
Jenny and Kim Jensen -
Kevin has been awesome every time I've ever needed parts! He is knowledgeable, friendly and very informative. He has steered me in the right direction several times! To be honest I've never had an issue with any of the parts people and all have been very helpful and friendly! (Employee: Kevin Weeks)
Rick And Ashlyn Potter -
We took our bikes in for state inspection but while we were there, decided to look at some Accessories for my bike. Debi helped me tremendously even going outside to make sure it was correct and to look the bike over .. I will always make sure to work with her. She is an awesome asset to the store! (Employee: Debi "Panhead" Myers)
Karen Jennings -
Thank you Stephanie for helping me out in finding just the right helmet. (Employee: Stephanie Slay)
Cheryl Dobkins -
very friendly and informative of merchandise. (Employee: Stephanie Slay)
James Smith -
Great support and help to complete my service..... HRHD and their people are the reasons why I travel 250 miles round trip for service and bike purchases. (Employee: Paden "Baby Santa" Haas)
-Anonymous -
Cheyenne was so helpful. She was going through racks of clothes looking with me, and I felt like I was shopping with a girlfriend. Great experience, and I'll definitely be back in again when I am in the area. (Employee: Cheyenne Taylor)
Karin Dates -
Outstanding customer service. (Employee: Kevin Weeks)
Anonymous Anon -
Everyone was helpful in my experience of buying my first bike Thank You``` all (Employee: GARY MCMULLEN)
Glenn Healy Jr -
I had the absolute best experience with these folks! They helped me pull off the best surprise birthday gift for my husband that a man could ever dream of! He LOVES his Harley, and y'all also helped me create a Harley monster HAHA! (Employee: Debi "Panhead" Myers, Jon "Wizzo" Weisner, STEVE SAWYER)
Pamela Smith -
Very helpful! (Employee: Kevin Weeks)
Michael and Rachel Miller -
Not only did Kevin have my part set aside, I called ahead, but how about they had a rebuild kit for my front master cylinder for my 1976 FXE in stock. Great service and Keven is a pleasure to do business with. (Employee: Kevin Weeks)
Kenneth Nagle -
I was there buying a new shirt for a funeral for a fallen brother and Stephanie was more than a sales rep. She knew exactly who I was talking about and very compassionate. I really appreciated her sympathy and her customer service. Can't wait to see her again. (Employee: Stephanie Slay)
Sherri Johnson -
There was a miscommunication between the technician working on my bike and the front desk in the service department (parts availability for my bike). This created a big issue for me since I was planning on leaving to Gettysburg Bike week next morning at 8:00. I left the shop not to happy to be honest because I might have to cancel my trip, but about an hour later (past closing time) I received a phone call from Chad to let me know that they were able to complete the work. Chad stayed with Marry Ann and technician (unfortunately I dont know his name) and by the time I got there almost 2 hours after the normal closing time they were doing the final road test. Thanks to that I was able to ride home and get ready for the trip in the morning. I had a great time in Gettysburg thanks to their devotion and commitment (Employee: Chad Cox, Mary Ann Cox)
Jose Rivera -
Debi was very helpful and a pleasure to do business with. (Employee: Debi "Panhead" Myers)
Samuel Nester -
Mr. Weeks made sure the accessory I purchased was the proper fit for my ride. I would have hated to return home in N.Y. with the wrong item. Thankyou! (Employee: Kevin Weeks)
Herbert Walker -
Kevin was very helpful and knowledgeable, an excellent experience. (Employee: Kevin Weeks)
Robert Fitzmaurice -
Quick and easy! (Employee: Paden "Baby Santa" Haas)
James Bartolome -
As a new Harley owner and first time visitor, I was impressed with Jerry's friendly demeanor and attitude. Not snobby at all. The fact that I remembered a sales person's name should tell you something. Great first impression for the dealership. Hooah! (Employee: Jerry Ortiz)
-Anonymous -
I was just looking around while I waited for my ride group. Out of all the dealerships I have ever been to, the employees here were the friendliest I have ever come across and extremely helpful. I was greeted multiple times by different employees with genuine enthusiasm and it was a pleasant experience. I just happened to mention to Kevin a project I am about to begin and he suggested some parts I hadn't thought of. Very knowledgable and helpful. Thank you all. (Employee: Kevin Weeks)
Travis Glover -
Jerry was very helpful in assisting me get the cleaning items I needed to keep by bike looking great! Very friendly and courteous! Love the people at HRHD! (Employee: Jerry Ortiz)
Douglas Graham -
Expert Parts Salesman always friendly and extremely knowledgeable! (Employee: Kevin Weeks)
Lynnette Harper -
Tj as usual did an awesome job . (Employee: T.J. TEJADA)
Terry Kenreigh -
I've been going to Hampton Roads Harley since 2005, when I purchased my first Harley. Kevin has shown nothing but extraordinary knowledge of all products offered through Harley and after market suppliers. Even after returning from a leave of absence, Kevin has shown his dedication to the job and the customers by going the extra mile even when it is only for a $3 part. Glad to know that no matter the need I have, I can count on Kevin to help me sort it out and get the best part to suit my need. (Employee: Kevin Weeks)
MICHAEL W -
Had a good experience. (Employee: DENNIS CLARK)
Henry Dunn -
Friendly, courteous, always assists with a smile. Great personality (Employee: Stephanie Slay)
DAVID Rodriguez -
Kevin is the best. You're lucky to have him. (Employee: Kevin Weeks)
WAYNE Thomasson -
STEPH IS VERY HELPFUL AND NICE TO TALK TO WHICH MADE THE TRANSACTION A VERY VERY PLEASANT EXPERIENCE.....!!!!!!!!!! (Employee: Stephanie Slay)
AUDIE ANDLETON -
My daughter picked up a used Sportster that need much tlc. Debi was awesome looking up the laundry list of parts I needed to get this little 883 back to spec. Additionally, there was one part we couldn't locate so I called it even and left. When I got home, I had a voice mail from Debi saying she located the part and since it was only a couple of bucks, she paid for it and said it would be ready for pickup in a few days. Thanks Debi and Hampton Roads Harley Davidson, you guys truly are a legendary dealer! (Employee: Debi "Panhead" Myers)
Richard Capps -
Very pleasant and easy transaction. (Employee: Cheyenne Taylor)
-Anonymous -
They provided excellent support service and professionalism
TIMOTHY Clougher -
Excellent customer service (Employee: Jerry Ortiz)
ROBERT Hamm -
Always love coming there and seeing the staff (Employee: Debi "Panhead" Myers, Jon "Wizzo" Weisner, Cheyenne Taylor)
MICHAEL Allen -
great job on repairs on my bike, have to go for a long awaited ride today. Enjoy your day and thanks again (Employee: Rickey Bolen)
Patrick And Anett Geary -
a true angel. Helped get the gift cards processed even when one of them crashed the system, paid $5 of her own money to get the account straight ( I repaid her!!!) awesome LADY! (Employee: Stephanie Slay)
Garth Macdonald -
I will return great experience and great customer service! (Employee: Stephanie Slay)
Shaun Vancampen -
very friendly and informative. thanks (Employee: Kevin Weeks)
Russell Johnston -
my first visit was ok, thanks all. (Employee: JOE ROBERTS, Paden "Baby Santa" Haas)
William bill Mercer -
He did all he could to help me .And know alot about my bike gave me pointers about how to install everything on my bike. (Employee: Jerry Ortiz)
Anthony Blow -
Excellent service and value
Kenneth Shannon -
Friendly and very helpful (Employee: SAMANTHA CULP)
Eddie and Sandra Goff -
Stephanie was wonderful and helpful with a smile on her face, thank you. (Employee: Stephanie Slay)
David Langille -
Always polite and thorough (Employee: Mary Ann Cox)
Kelly Brownfield -
Debi stopped eating her lunch to help me out! Great customer service with a smile. (Employee: Debi "Panhead" Myers)
Jason Hosler -
Very helpful (Employee: Kevin Weeks)
Joe Bailey Jr -
Thanks for taking the time to help me find what I was looking for (Employee: Jerry Ortiz)
Mike Hanrahan -
Very helpful and nice (Employee: Stephanie Slay)
Nicholas Dean -
Always have a great time when I show up, even if I don't buy anything I'm always treated the same. Love this place. (Employee: Debi "Panhead" Myers)
Christopher Marley -
Great knowledge, very helpful. Had a great conversation on Dyna's and Electraglide's performance parts old and new. Great overall experience, Had a good time swapping stories and info with Jerry. Bought some gaskets and got info on some other parts I'll need in the near future. Thanks, Jerry. (Employee: Jerry Ortiz)
Jeffrey hoss Hostetler -
The service department has always been helpful and provided great work on my bikes. (Employee: Chad Cox)
Paul Cole -
They were great to me an made sure i had everything i needed (Employee: Debi "Panhead" Myers)
James Durie -
I hope the KW Poole is Kevin in parts. (Employee: KW POOLE)
Reginald Proctor -
Much knowledge.
Tommie King -
Stephanie was great. She was very knowledgeable about the items I was shopping for and has a great personality. (Employee: STEPHANIE SMITH)
Frankie Gladding -
Thanks Will! As always, great service! (Employee: WILL DAUGHERTY)
Raymond Gdovic -
Debi is always very helpful, friendly, and patient every time I visit Hampton Roads Harley Davidson. She always ensures that I get the parts and accessories that work best for me. Thank you for the excellent experience. (Employee: Debi "Panhead" Myers)
Anonymous Anon -
Great experience!! Will definitely recommend and will return for future purchases. (Employee: JARAD MCDUFFIE)
Justin Benedict -
Stopped by just to look at a few bikes. Adam approached my wife and I as we were admiring a new 2017 Ultra Limited. Adam applied no pressure, and assisted us in taking a test ride of the very bike we were looking at. After the ride, Steve helped us look over the numbers. We were in a time crunch as we were just planing on looking not buying. Steve crunched the numbers and I had to bortow a demo helmet to ride mt new bike home that day. Hats off to you guys. It was truly a pleasure and you made the purchase an easy and enjoyable experience.
Joseph Loudenback -
Nd Deb was very help full in my choice of your dealership. She has displayed a vase knowledge of the bike and accessories that go along with my bike (Employee: Debi "Panhead" Myers)
Reginald And Susan Blanding -
Want to say thanks to the whole Team. Good group of people and are willing to help customers. Thx (Employee: Bernard "Gringo" Mattingly)
Carlos Pabon -
Great help a service. (Employee: KW POOLE)
Jesse Forbus -
Prompt and courteous service by above named employees (Employee: Mary Ann Cox, Donna Cox)
-Anonymous -
Went in looking for some replacement parts and was treated like part of the family! Knowledgeable, friendly people at HRHD!
George Byrum -
I always look for Debbie Myers to help me! She makes sure I get the parts or motor clothes I need . She is a credit to Hampton Roads Harley!!
Donald Gentry -
Fast,friendly,service enjoyed the visit.
Bob Brown -
Very friendly and helpful! (Employee: SAMANTHA CULP)
Eric Breuer -
Wait time was a little long, but hey, other people need stuff too. The kind lady at the back register in the accessories section hooked me up with just what I needed for an oil change on my 07 Low Rider. I'll definitely be back again.
Gene Walker -
No problems at all, employees in parts and service were excellent
Clarence Felton -
Debi was a great help in making sure I got the right headset for my CB. I always enjoy working with Debi. (Employee: Debi "Panhead" Myers)
Sandra Norris -
Chad Tuned my 16 Street Glide, did an excellent job and made great recommendations on how I can get more by switching to a upgraded tuner. He wasn't trying to sell me anything as they don't carry the tuner he referred me to a V&H web site.
Rob Fiest -
Dennis has been awesome to our family, we have bought four bikes through him now. (Employee: DENNIS CLARK)
Keith Macdonald -
Personnel were attentive and helpful.
Juan Negron -
Great service, couldn't have asked for better service! (Employee: Debi "Panhead" Myers, DENNIS CLARK)
Richard Robertson -
Excellent product knowledge and incredibly helpful. She's the reason I'll be coming back again
Lee Crumpler -
Great service and great knowledge on HD, thank you (Employee: Debi "Panhead" Myers)
Fitzgerald Negron -
After the purchase of my new. Ike I have made many visits to purhase new parts. All my dealings were pleasant, but Kevin has been more than helpful. Not only does he assist with advice, he has called me when a part that may interest me comes in.
Edgar Schardein -
Great service from her. Debi has help me so so much,An other. (Employee: Debi "Panhead" Myers
Charles Reynolds -
Chad was excellent helping me to find the parts. Very courteous and friendly employee. (Employee: Chad Cox)
John Cooke -
As always great service. Can't remember name of guy that helped me but he even showed me a ride I hadn't been on. Since I was headed out I went on the ride he showed me and loved it. Now that's the kind of full service we all hope for. Two thumbs up.
Paul Carpenter -
Took my 2002 Softail in for state inspection, and was done quicker than I expected. Great service!!
Robert Shiles -
As usual, Dennis N. you are so talented and I can't thank you enough for your personal attention to my 'bad pig'. See ya next time. Awesome service by Mary Ann and help from Jimmy loading in the rain.
Sheryl Jordan -
Donna Cox is always smiling and happy. I see her moving all the time helping customers and staff.
Blake Wiley -
Great Experience we are looking forward to working with York Town Harley for the future service and parts and accessories for our new Road Glide Ultras... (Employee: Bernard "Gringo" Mattingly)
Carol Nelson -
Dennis always does the best job on my bike and in fact is the only technician I want working on it. I trust his assiduous attention to detail!
Katina Stockbridge -
Stephanie helped me to find the right helmet. She seemed knowledgeable in the way it should fit and what I was looking for.
Jenny Edwards -
Excellent service from the HRHD Employees I've checked above plus John in Service, Kevin Weeks and Deb in Parts. (Employee: Debi "Panhead" Myers, DENNIS CLARK, Mary Ann Cox, Darrell King)
William Doak -
A real professional and friendly salesman. (Employee: DENNIS CLARK)
Johnny Strickland -
Nate always goes above and beyond to make sure my bikes are solid! before I get them back. The Service Dept personnel are some of the best all-around I've ever come across. (Employee: NATE TURNER)
-Anonymous -
He took care of my 2015 Triglide and got it back to me in a timely manner...thanks Junior! (Employee: Junior Tillman)
Robert Hudgins Iii -
Debi is always so helpful. She is a great asset to Harley Davidson. She is very knowledgeable and always pleasant. (Employee: Debi "Panhead" Myers)
Tim And Jocelyn Roberts -
Chad;I bought the bike Saturday 4/29 afternoon . It didn't seem to have a good going over by service dept before it was placed on showroom floor . The battery was so weak it wouldn't start the motorcycle even after a hour charge , so they did put a new battery in it. while installing the new battery they noticed a issue with the fuse block at the location of the fuse for the fuel pump. Which did leave me stranded Saturday night at 11PM. Just saying thought you would like to know. I am very appreciative off Steve and Mary Ann they have looked out for me with the last two bike purchases and anything/everything inbetween . Great dealership and experience ! (Employee: STEVE SAWYER)
Frederick Brittle -
Regardless of which department I have dealt with, everyone at HRHD has just been extremely friendly and helpful.
Ronald Pavlosky -
Got me a nice helmet that was on clearance..PanHead Debi even got me more of a discount and was very knowledgeable about helmet size and fit...Shes also very knowledgeable about parts and motorcycles overall..great customer service (Employee: Debi "Panhead" Myers)
James Deel -
great store
GEORGE kucy -
Debi is awesome! As a fairly new rider it is great to work with someone that takes the time to make sure that I'm getting what I need. Very confident and outstanding customer experience. She took an interest not only in my bike, but my story as well... (Employee: Debi "Panhead" Myers)
David sonny Fauver -
Nice motorcycle. I have made some custom changes, and the top end, cam , support plate, oil pump, and heads. It had burnt valves, oil seals and ect. Anyway, it is running great again. Maybe I will get a Street Glide Cvo ine day.. The FLHTCUSE 3 is better than new, also with a Baker reverse, F6R. (Employee: Chad Cox)
Lester P Wiggins -
Very nice n helpful (Employee: LINDA BISHOP)
Michael Baran -
Brought my Fatboy in because the front cylinder was dropping out. Junior isolated the problem down to the coil, and after replacing it, my bike is up and running as strong as ever.
CRAIG Turczynski -
the best (Employee: Debi "Panhead" Myers)
LARRY Martin -
Great experience very knowledgeable about the products! (Employee: Darrell King)
DEANGELO Freeman -
Ross is someone that my wife and I have relied on for years. He remains our go to guy for any questions we may have. Keep up the good work.
JOHN Barrs -
Mary Ann Cox has always provided professional, knowledgeable and informative service whenever I have taken my 'cycle in for service, for which I am most grateful. Thank you. Also, different subject: It seems that in this survey, the user can only select a Department or an Employee to rate; if that is not so designed or desired, the survey's website requires adjustments! One final overall comment: I have to add that it is disappointing that HRHD does not offer a standing discount for military customers, active duty and retired, as so many other Harley shops do. (Employee: Mary Ann Cox)
Thomas Galayda -
KW was very helpful and patient with me while I took up his time with a lot of questions.
-Anonymous -
Very helpful, knowledgeable, and customer orientated. Went out of her way to help solve a problem with the loyalty points system. I highly recommend her as a go to person. (Employee: Debi "Panhead" Myers)
Jesse Hoag -
I can't remember the parts representative's name but he was very friendly and helpful. I had phoned in earlier to see if a fuel line was available. Luckily, when I came in, I was able to see the same rep that I had talked to. He knew exactly what I needed and took care of me promptly. My only complaint is that other customers lack courtesy. As I waited patiently, another guy decided that his need was more important and was oblivious that I was ahead of him. he jumped right in and got what he wanted. No worries. I enjoyed my visit, regardless.
Patrick Smith -
Took my 07 ultra classic in for a 90,000 service And they found a bad break light switch that they also changed, but it did take them an extra day to change a switch.
Terry Speed -
Always a excellent experience.
Tyrone Green -
Nice to deal with. (Employee: Debi "Panhead" Myers)
James Carr -
Had a great experience in the store no hassle. I was able to research parts, look around the store and purchase what I needed. What I was interested in was in stock and available.
-Anonymous -
It was a outstanding (Employee: DENNIS CLARK)
John Myles -
My wife purchased a new piece of luggage for our 2011 Road Glide Ultra. As always the sales person was friendly and professional. I have never had a bad experience at Hampton Roads Harley.
John B And Karen Forrest -
Great work (Employee: Chad Cox)
Christopher Munn -
I bought the perfect summer weight jacket and riding shoes. But he staff was awesome.
Thomas Mcneill -
Terry always does quality work, and has my complete confidence. I'll keep bringing my bike to him for routine maintenance! (Employee: TERRY HANKE)
Leonard Bunch -
Great service and easy to work with. Just wish I had known that if I waited a couple days to purchase I would have received the free set of ear buds with mic in the advertisement I received a couple days later.
Charles Glisan -
I had a problem with my bike and I called the service dept. Mary Ann is always very pleasant. She listened to what I had to say about the bike and told me someone would be right out to pick it up. By the end of the day she was calling me back to tell me it was ready and what was wrong. She knows that I am a first time bike owner and a new rider so she assured me all was well and had them bring the bike back. I have not had a lot of experience with HRHD but the ones that I have, have been great! Mary Ann is fab! (Employee: Mary Ann Cox)
Sallie Williams -
Young lady in sales was very nice while we waited for our bike to be inspected. We came in without an appointment and your service department helped us right away and had us back on the road in 20 minutes. Great service.
George Powell -
Good and helpful. Prefer to deal with your store than any other store.
Charles Smock -
John was exceptional helpful in troubleshooting a bad battery and in getting a replacement under warranty. Service was fast and professional, as always. Your service personnel are the best I've ever seen.
Douglas Dillard -
Mary Ann was wonderful. She was pleasant on the pho e when I called and she was helpful when I got to the shop. (Employee: Mary Ann Cox)
Timothy Wall -
I can't complement your staff enough for the skills and customer service I receive every time I come to you Harley dealership. The service department literally treat me like family. There is no other place I would consider taking my bike to. Everyone from service, to parts, to the sales staff are friendly and outstanding. I teach at night at ECPI university and that keeps me from becoming an active member of the Harley club. I ride year round good weather, wet weather and cold weather. I have been riding bikes since I was 14, Honda, Suzuki, Yahama and have loved and will never change from Harley. I only regret is that I traded my 1990 Elector Glide and wish I kept it. Don't misunderstand me I love my 2006 FLHTCUSE COV but, well you can never have too many bikes. I am a Network Engineer for the County of York and an Adjuncr professor at ECPI teaching Computer Science/Computer Security. I always point any of my friends interested in Motercycles to Hampton Roads Harley Davidson cause I know you will treat them right.
Joel Kandra -
Not one but ALL has treated me well,I will see ya soon.
Linton and Patricia Crabtree -
enjoyed purchasing another bike from hrhd (Employee: Chad Cox)
Dennis Stickley Sr -
Every time I have been to Hampton road the people have made me feel like family.
Wendy Cullers -
So easy to talk to and knows everything you can imagine! (Employee: Debi "Panhead" Myers)
Sam Stokes -
There's nothing like looking for that certain something to make your bike your own. Debi always knows right where to look for a little chrome, new sound, or accessory - and does it all with a smile. Thanks for all the help, Debi! (Employee: Debi "Panhead" Myers)
Rebecca Brashears -
Debi Myers in parts is very helpful and takes care of me when I need something for my fatboy s .She is always willing to help and is very knowledgeable. (Employee: Debi "Panhead" Myers)
Kenneth Floyd -
Sam was great. Helped us find what we wanted and checked out our purchases quickly and efficiently.
Nancy Wall -
Debi Myers is always friendly and goes out of her way to be helpful, in fact, she is the only person my wife chooses to deal with at HRHD. Not that she dislikes anyone else at HRHD she just appreciates Debi's honest answers and friendliness. We, my wife and I, were in the other day to buy a bottom bracket for my 2008 FLHTCU when my wife decided she wanted Debi to sell us a new 2017 FLHTCU. In my opinion HRHD is lucky to have her as an employee. (Employee: Debi "Panhead" Myers)
Bryan Reilly -
Hampton Roads Harley is my favorite dealership. All of the people there are fantastic to deal with (Employee: WILL DAUGHERTY, JARAD MCDUFFIE)
Robert Vanlaningham -
It doesn't matter who you deal with at HRHD - it's always a pleasant experience!
William Lucy -
The staff was great this was the best buying experience I have ever had.
James Stewart -
Debi provided excellent service. She patiently and expeditiously answered all my questions with a starter problem I was having with my bike. I will always buy my parts from her because she is very knowledgeable and has outstanding customer service skills.
Fernando and Yvette Faleri -
All involved with the work on my bike,from Kevin in parts to Dennis in service,were awesome!
Charles Downey Iii -
Great experience, not pushy, very knowledgeable. Thanks for the quick turnaround due to my short schedule. Searched for about a month, finally went to this shop and don't regret it. Thanks again.
Gregory Percy -
Don't remember name of employee....
Doc Nelms -
This is the 5th Harley Davidson my husband and I have purchased at HRHD. Four of those we purchased from Dennis. He is knowledgeable and can answer any questions we have. We will continue to buy from Dennis as long as we continue to ride! (Employee: DENNIS CLARK)
Linda Laycock -
Great customer service (Employee: Chad Cox, Darrell King)
Randall Hall -
I recently picked up riding again after 15 years. Naturally, I had to re-up on all my riding gear. I decided to visit the Hampton roads Harley Davison and Gary in the motor clothing department was excellent! He Very knowledgeable and he was a great help! (Employee: GARY MCMULLEN)
Juan Rodriguez -
1 have always had a good experience with the service department. The department team is great, one couldn't ask for better service. Excellent folks! (Employee: Mary Ann Cox)
Walter Cary -
These are the folks that we seek since we know them and enjoy dealing with them. They're the backbone and 'big toe' of the dealership - they keep it balanced. Lots of new faces and they all seem good natured and amiable - good for the place and good for Harley Davidson too. We always feel welcomed! (Employee: Chad Cox, Debi "Panhead" Myers, DENNIS CLARK, Junior Tillman, Jon "Wizzo" Weisner, Rickey Bolen, Mary Ann Cox, Bernard "Gringo" Mattingly, T.J. TEJADA)
Bill and Sandy Clemens -
Debi was a nice person to talk with and friendly (Employee: Debi "Panhead" Myers)
Howard Abston -
Nate was very patient in helping me find the right products for my bike. Checked to make sure all parts I bought would fit and where exactly what I wanted.
Johnny Ernest -
Debi knows her parts and even took me around to listen to some different pipes to find the sound I was looking for.
Patrick Gay -
Debi was a jewel to work with, you need more like her (Employee: Debi "Panhead" Myers)
Frank Mckiddie -
I'm always buying something to personalize my bike. And Debi is the go to woman for me. See is very helpful and knowledgeable about the bikes. I trust here opinion when steering me in the right direction. She's an awesome lady and I'm glad she works there!!! (Employee: Debi "Panhead" Myers)
Troy Buckland -
Wrong middle inital. It's J
David J Jones -
Just want to say that my experience with my 20K service on my Road King CVO was top notch. From the call to schedule, to the time to arrive, to the service tech who took care of my bike everything went quickly, smoothly and friendly. I always enjoy coming into service at Hampton Roads.
Douglas Alexander -
All of the sales people have been great, i never had a bad experience with any of the people there they are like family.
Percy Brown -
The Hampton Roads H-D service experience was excellent. My motorcycle was service promptly while I waited and was returned in a clean condition. The service manger reviewed the service with me prior to my departure.
William Nicolls Iii -
Great service very friendly and helpful
Shannon Allen -
Miss Mazzola is the most helpful, most cheerful employee at HRHD Yorktown. Always a pleasure to deal with & has a sunny disposition.
-Anonymous -
Service as usual was excellent and JW was very helpful in picking out new exhaust system for me.
Armistead Ransone -
Kweeks always takes the time whether on the phone with you or in person to make sure you find what you need.
Christopher Largena -
Took her time to properly fit my wife's new H/D helmet Friendly, courteous and EXTREMELY HELPFUL (Employee: Debi "Panhead" Myers)
David Henderson -
Debi is always friendly and quick to offer her advise. (Employee: Debi "Panhead" Myers)
-Anonymous -
Debi helped me by looking up the product on the computer and told me that they did have one in the store. She went around to look in the glass cases and found the last one. Thank you Debi you always help us and do it with a smile.
Lisa Banks -
Great service everyone was knowledgeable and and willing to work with me on price! I will be back for my next Harley no doubt! (Employee: DENNIS CLARK)
Jeremy Peare -
Very helpful buying accessories for motorcycle (Employee: Debi "Panhead" Myers)
John and Jane Finney -
They dont make them 4 my bike.I had Mrs. Debbie Myers help me 4 about 20 minutes looking 4 them in all the catalogs & then went back 2 service 2 talk 2 Big Mike & then the problem was solved.THEY DONT MAKE THEM.Supposedly, Harley 4 some reason,changed the forks style that year.Debbie&Mike r AWESOME
Brian Brondas -
The team did an outstanding job of servicing my bike......... identified a problem area to address in the future as well as identified the need for new rear brakes. Great experience!
Kent Smith -
Great store with excellent service. Loving my new bike! (Employee: CHRIS DEROSIER, STEVE SAWYER)
Chris Earls -
I have purchased about a dozen vehicles in my life, four of which were motorcycles. I can say that without a doubt working with Dennis and Rob was the best experience I have ever had in purchasing a vehicle. They went above and beyond what was completely necessary to make sure that I got what I wanted and the price I was willing to pay and that I was 100% satisfied with my purchase. They also introduced me to the parts guy the clothing and accessories lady and they also had someone walk me around the features of the new freewheeler that I got. I'm glad I picked this dealership to break me into the Harley world because it was definitely an enjoyable experience. (Employee: DENNIS CLARK, ROB JORDAN)
Emma Reynolds -
info on exhaust system
Andre and Brigitta Braxton -
JW got me in right away. When I was about to leave my bike wouldn't crank. JW was quick to assist getting my bike in and on a charge. When the battery wouldn't take a charge he had my new battery installed and me back on the road faster than I thought possible. Great assistance from TJ too! (Employee: Jon "Wizzo" Weisner)
Todd and Kim Fox -
Very knowledgeable and proficient when it came to the service of my bike. I always feel confident that the bike has been serviced correctly when he's done with it. (Employee: Junior Tillman)
Richard rc Maynard moe -
Fast service
Scott Corren -
Very knowledgeable & friendly. (Employee: Debi "Panhead" Myers)
Keith Norman -
Even though I have to return to have the oil leak fixed for a second time I was still right this dealership high in all categories they always treat me well and they stand by their work
Timothy tj Puca -
Awesome people
Richard Pedersen -
Gary was very helpful as always, my wife's jacket i bought her for Christmas one of the draw strings broke. We brought it into Gary to see if their was anything they could do. Well long story short, my wife got to exchange it for another jacket which she love even more, you guys made her very happy. We love shopping at Harley Davidson you guys go the extra mile to make your customers happy, Thank You Very Much.
John And Natasha Dorschutz -
Always a great crew to work with at HRHD. Keep it up.
Tim And Maria Kozlowski -
Once again Hampton Roads Harley-Davidson put on a fantastic customer appreciation event with great discounts, products and most importantly Customer Service. Every employee we engaged was ultra supportive, knowledgeable, friendly and willing to go the extra mile to ensure we (the customer) were satisfied with our product/s and services. Kevin just happened to be the same parts representative who assisted us last year and again this year. Sherry and I both can't say enough about him. His recommendations are always well received, well thought out and most appreciated. He consistently looks for ways to save us money, while providing us that world renowned Harley-Davidson expertise. My only bitch, is that Sherry has drawn the larger percentages and multipliers two years running. Not sure you've got a fix for that. Keep up the great work. John and Sherry Allen.
John and Sherry Allen -
I attended the World Famous Run for the first time and I had a great time from beginning to end. At the HRHD store the employees were great and helpful like Tracy and Debi. I definitely will return.
Raymond Gutierrez -
The best customer service of any HD dealership within 50 miles. They make your Harley Davidson Dreams come true!!!! No need to shop around been there,done that just go see Dennis Clark.
Charles Diggs -
All of the employees we encountered were extremely helpful and knowledgeable.
Randi Turczynski -
She was very helpful and took the time to put together a part list for my next project on my bike
Kelly Mclamb -
Great service, as usual...
Richard And Amy Costa -
dennis clark was very helpful in the process of me purchasing my 2003 flht .it went very well,also the sales manager too. thanks
Edward Burnette -
You guys are f@&$ awesome.
James Dablemont -
Excellent service as always. Turned out to be a minor problem and was fixed quickly.
Kenneth Hewitt -
Dennis Clark handled my purchase and was first rate!
Richard Anderson -
I've never had a bad experience at HRHD. You guys are awesome! Jeff
Jeff Bristow -
A great investment that has kept me safely traveling since 2007.
Michael Elam -
My visit was excellent we purchased some clothing for ourselves and our grandchildren. no issues.
Bill Palmer -
Debi promised that the parts I called in earlier in the day would be there when I arrived. She was spot on. No hassel in and out with in minutes.
Jim Mcginley -
We came in Saturday to exchange my 8 year old granddaughters shirts. The Bookkeeper cute little slim girl I don't remember her name was kind of out of element, but was fantastic. She helped out so much. The shirts we were going to return didn't get tried on at home, they fit her great so we bought another shirt. Thanks for a great shopping experience. By the way on the back of my granddaughters helmet reads FUTURE BIKER BABE.
Gregory Beane -
Several sales folks stopped to chat and see if I needed any thing. LOTS of knowlegeable staff to make things go smoothly.
Pat Adams -
I always get the right parts and great service. Your people are helpful and friendly. I enjoy coming in just to see what you have that's new.
Timothy Downey -
Can't remember the name of the sales associate who helped me both on the phone and upon arrival at the store, but she was courteous and most helpful. LOVE shopping at HRHD.
Vince and Rebecca Raymo -
I always get assistance quickly at each visit and the business is very personable with people taking the time to know each customer. My only issue is the point system which is awesome, but I have had about 3405 points pending for nearly a month and I have brought the issue to numerous people for response and everyone says they can't do anything about it.
Mark Palmer -
Pleased with everything through all of the transactions. Smooth and no complaints.
Joshua Post -
Gary was the employee. He was great!
Joseph Couch -
She did a great job
John Mctheny -
I called them the very same day I wanted the state inspection done. Sent there and they were very professional, pointed me in the right direction and without wasting time took my motorcycle for inspection. It was a new motorcycle just registered in the state of Virginia, so it did not take long to get my motorcycle back comparing with other experiences. Very knowledgeable staff, but the best thing is that they are always willing to help the customer. Also they don't second guess anything if it is a part department issue or sales they refer you to someone that can assist you right away! Very happy with my experience there!
Jose Solivan -
Chris is always very friendly and helpful when I need to id and rundown parts for my bike. He's willing to take the time necessary to make sure I'm happy. I make a point to ask for Chris when I need something.
Chris Warshawsky -
Had engine performance upgrade work done on my 04 Deuce. Chad and Debi put together the parts for my build request. Once the parts were in Dennis completed the work, Everything was done in a timely matter. I am very satisfied with the work. Our goal was 100 pound foot torque, in the spring I plan to have it dyno tuned, I believe we exceed the target numbers. Thanks
Gerald White -
I had a great experience there yesterday. I needed some parts for my bike, which the store didn't have, but the lovely lady working helped me to find which stores do have them and the contact information for them. And then, a beautiful young lady in the clothing department was able to help me pick out some clothes for my boy and my Princess. So thankful for the wonderful crew at Yorktown Harley. Thanks again!
Tim Anderson -
Brought my motorcycles up from FL for service, made appt online and received efficient turnaround and was able to return home after receiving excellent service from the entire service dept Wouldn't take my bikes anywhere else. Thanks everyone
Jim Iacovazzi -
My wife ordered a Christmas gift online and got the wrong size. Took it to exchange without any problems. Employees very helpful.
David and Pamela Waldron -
Always a welcoming place to be. Excellent, and most knowledgeable staff. They all absolutely make a person feel like they belong to the best dealership there is. Trustworthy, efficient, and all about the consumer. Don't shop anywhere else!
Leslie Sawyer -
great job.very fast.
David Gray -
Thank you to Dennis C. And Rob for your awesome customer service and to everyone who helped with the purchase of my first Harley .. You guys were great ... I'll be back..
Jason Stanley -
Hamton Roads Harley Davidson is a special place to not only shop but BELONG. When you buy your bike from HRHD you are truly joining a family. And you decide how much interaction you want, but one thing is for sure, you ALWAYS get a smile and a hug if you want, from Chad!
Marina Libro -
I got one of the new t-shirt designs so I could use my gift certificate before it expired. Excellent service.
Lynn Broome -
Always an excellent shopping experience in Motor Clothing. Donna Cox and Cassie Burnette are always helpful and full of cheer!! It's always a great to have a dealership the I can return to for more great experiences. Service department is always on top of things, making sure our bikes are ready to ride. Thanks Junior Tillman, Nate Turner and Jon.
Thomas Hall -
HRHD has always treated me like family. Every department has gone out of their way to help me in every way that they can!
Donald Angel -
These folks are my go to people whenever I visit. They are always friendly and take the time not only to assist, but also explain in greater detail whenever needed. They are a true asset to HRHD.
Paul Sokol -
n/a
Alan Wood -
Second Harley I've bought from HRHD, Dennis was my salesman both times. Great experience, thanks to everyone at HRHD.
Charles Butler Ii -
Donna was very helpful to make sure what jewelry I purchased was what I wanted throughout the selection process she showed patience an consideration
Karen White -
Sales and finance office was outstanding throughout the entire process.
Grant Bailey Jr -
Great
Frank Diodato -
The staff is always very helpful every time I visit this location. I appreciate the help because it is not anything like being pushy just helpful!
Danny Lovell -
I always try to go to Panhead Debi or Donna Cox because i really feel they care about whether I am happy with my purchase or not.
Elizabeth Bailey -
Nate was very helpful and patient with me as I am overhauling the look of my bike. He looked up several options & spent a lot of time with me. I really appreciate his time & effort.
Sallie Messier -
What a treasure you have in Debi. Probably the first person who greets you and just makes your day. It is always a pleasure dealing with her.
-Anonymous -
Debi, took great care of me yesterday. Found my part in no time and got a chance to look around and pick up another gift. Merry Christmas and Happy New Year.
Austin and Brittany Norton -
The parts guy Nreep was very helpful explaining the lights that I purchased.We took the lights out of box,he showed them to me,we then went to a bike like mine to see what they would look like on the bike,and went over the directions to install with me.Also Donna helped us with 2 shifts that we purchased also.Very good visit.
Thomas Allen -
I came in to just browse and the employees made sure that I knew they were there and willing and ready to help but still gave me as much space as I wanted. They did not act like the typical vulture sales person. This is why I continuously return to shop at Hampton Roads Harley.
Edward Stoner Jr -
Sales clerk, Debi, is very knowledgeable, friendly & gets the job done.
Cheryl Johnson -
I had a very nice experience on my visit to Hampton Roads Harley-Davidson. I will be a repeat customer.
Trish Ferraro -
We always have a good time at Hampton Roads HD.
Allen Chester -
Everybody was very helpful and courteous and made me feel like I was part of the HRHD family whether I was asking for help with my current harley project or walking through the show room saying what's up how are you doing.
John and Sarah Kowalski -
I was at HRHD on thrusday looking for floorboards or my 2016 Road Glide Ultra. all of the parts people were busy. Gary from motor clothing asked if he could help me. he found the floorboards and brake pedal cover that I was that I wanted. Gary did a great job helping me.
Scott Greenwood -
Great experience with my 20K service. Mary Ann Made my appointment and set me up with Dennis to do the service. No problems and great service. Glad to see Mary Ann back! Sam
Sam and Denise Harvey -
Friendly and helpful
Gary Sambuchi -
Great service
Ronnie Shackelford -
Wonderful service.
David Lehouillier -
The sales person was very informative, and very personal. I enjoyed my experience with your store
Robert Keaton -
Debi is always extremely helpful and pleasant to work with. You can tell, she enjoys her job and really wants to help her fellow Harley owners.
Jim Davis -
Debi Myers helped me with this purchase, she always is courteous and very pleasant which makes any purchase at Hampton Roads Harley a very enjoyable event.
Marcyanna Rosa-Borges -
Debbie is very knowledgeable. Fast and courteous. She is Personable and has a sense of humor. I will always look for her when I go there for parts or advice.
Shannon Jaime cook -
Employees went out of there way to help me find 2 pairs of gloves. The only disappointment in my shopping trip was the lack of regular sweatshirts (not hoodies) on hand.
Thomas tony Canevari -
Junior always does an excellent job.
Bruce Guthrie -
I wanted 2 particular accessories to jazz up my bike. These were retro items. Nate had road blocks cause they came up absolute. He spent some time looking for me knowing I was very interested in these original Harley parts and really didn't want aftermarket. I left the store with him only finding aftermarket. BUT...about 30minutes after I left, I got a phone call....from Nate. He found what I wanted...original Harley-Davidson! He dug and dug and found the parts for me! Yes he made a sale...but he has more then that... he has the passion. Not everyone will work that hard to help someone else....Nate does. Thanks Nate! ;)
Michael Frazzetta -
Great
Samuel Corson -
Great service for my new bike.
Fred Lindsay -
Rick was very helpful and answered every question I had!! I always enjoy my trips to Hampton Roads Harley Davidson!!
Donald Horne -
Don't remember the lady's name who helped me. I had ordered some touch-up paint and it took a little longer to arrive than expected. This parts lady was extremely professional, courteous, and helpful. She left me with a very positive impression of HRHD. Thanks.
Benjamin Baxter -
Great customer service, and always selling a bike! (Employee: Chad Cox)
-Anonymous -
Very courteous, speedy service, let me know about worn brake pads, and lounge was great during wait.
Lynn Lafever Iii -
Stopped in because I had a burned out running light Friday morning. JW said he was limited on mechanics to do it but give him a minute. I walk outside and he is on the ground changing it. After leaving I had my rear tire blow out on the way home. I brought it back and he managed to work me into his tight schedule to get me back on 2 wheels the same day
George Morris -
Debi is always at her best. Any questions I have she is right there to help me out.
Cheryl Dobkins -
She was very helpful and didn't make me feel rushed to make a decision.
Brian Bidwell -
Always enjoy a visit to HRHD. Have been to the Black Friday event every year for at least 7 years. The staff is friendly and knowledgeable always.
Eugene Simpkins -
Just stopping in as I was in the area. Everyone from the first to the last was engaging, kind, and fun. No pressure to see what I needed or had to lurch about, but genuine care. I am very comfortable here and that is something to be said as not all dealerships have this same level of service. Thanks!
Ben Batten -
From scheduling thru completion was quick, easy and efficient. Great experience, Thanks to John and Terry!
Mark and Sang Perrigo -
She left nothing 2 b deired
James jim Mahady -
Debbie knew just what I was looking for, showed them to me in the cataloge, and allowed me to read about each different one. I added the ones that will give my wife the most flexability in changing the position of her heet and legs to my wish list and will add them to my bike soon. Thank you Debbie.
Garrett Cook Jr -
The service team were quick to get the estimate out and even though it took weeks to get the custom painted parts from Harley they had my Ultra Limited ready in no time after the hardware arrived. The were always polite and professional. A great team to deal with.
Thomas Harris -
Very knowledgeable and friendly
David Morris -
Very helpful and nice people.
Angela Rowe -
Came in to purchase a jack. None was in stock. Salesperson quickly ordered one for me. Took less than 10 minutes!
Nancy Farris -
Had the parts that I needed, good customer service
Glen Johnson -
Part was ready when I was called, quick service thanks.
Mike Kolenc -
Great people to work with!
James Jackson Jr -
Debi is always such a pleasure to work with
Randy Nester -
Placed a Special Order for an item of clothing. Thanks for the great communication and updates I received concerning the order.
Lisa Boone -
HRHD did not have a vest in stock in my size. Stacy S. placed a Special Order for one in my size. It arrived within a few days and the store contacted me as soon as it arrived. Very satisfied with my purchase.
Lisa Boone -
Donna Cox was very professional.
Anthony and Patricia Tutone -
John and JW were quick to get me in to have my bike looked at. Turnaround was quick and I was thankful. Great Job!
Phillip Zavodny -
She dug and dug until she found the correct part.
Sherman Hayden -
Deb always takes care of me and my wife. She is Great! My wife has been injured and unable to work for the past ten years. Deb talked to her and really made her feel much better. Deb is an asset to your organization.
Brian and Dorrie Stump -
Debbie is the best always takes her time to help me find the perfect accessory.
Steve Kapp -
Debbie pan head is awesome . She was very helpful and knowledgable about the parts I was inquiring about. She is a valuable asset to the company! I will be dealing with her again in the future!!
Shawn Bateman -
Rode in for state inspection....performed quickly and back on the road in minimum time. Great service and friendly staff.
Richard and Cari Mansfield -
I am currently riding my first HD purchased in 2013 and I liked it so much I bought a second for my wife. Since we are built and ride differently We have spent a lot of time and money with the folks in parts and the service department. I really enjoy the conversations and knowledge exchanged as we transform our bikes from stock HDs to sleek, high output street beasts that can go coast to coast comfortably. We love this Harley lifestyle and are truly enjoying the ride!!
Andre and Bridgette Sullivan -
Bike was ready when promised. Got a call to let me know the bike was ready. Service dept. very friendly and met all my needs.
Rodney Hunter -
Excellent service and knowledgeable staff
Don and Diane Ligon -
Jon Dowler and Terry Hanke represent HRHD extremely well. Professional, courteous, and always willing to help. They have always made me feel welcomed and have satisfactorily taken care of all my motorcycle needs. Job well done!
Dept Of State Police -
We always have a good experience everytime we visit this store. All the folks are great!!! (Employee: Chad Cox)
George Farish -
Debi is always fantastic every time I come in. She is the only one I do business with.
Dennis J and Nicole Smith -
Friendly and efficient as always. Thanks again Mary and Junior
Brett Cherry -
I just can't believe how I am treated at Hampton roads HD. It doesn't matter if it's parts, clothing or service, I am treated like I am the only person there when I am working with any of your employees. Wow!! Thanks to everyone.
Michelle Kramer -
I have been thrilled with the people and support provided by HRHD
Bethany Balmer -
Debi is one of the best employees you guys have. She is always helpful and very pleasant to deal with!
Tim Wray -
Another great anniversary celebration at HRHD. Thanks to Debi for helping us pick up more accessories for our Harleys! (Employee: Chad Cox)
Rick Dobkins -
Junior did a great job on my parts install! The folks at the service desk were very courteous and kept me updated on the progress. Liked the lounge but a little hard to navigate around the wide assortment of bikes to get there. (Employee: Chad Cox)
Bernadette Kulas -
Chad and his team have always looked out for me. Dennis Noe, Mike Bruer & Junior Tillman always keep us up & running. I have purchased 2 new Harleys from HRHD in recent years and have them maintained there religiously. Love these guys and gals. (Employee: Chad Cox)
Gary Fentress -
Chad Cox and his team including David Charette and Dennis Clark in sales, Debi Myers in parts, Rob Jordan in Finance and the entire service department is awesome. This is my 6th Harley from HRHD and I have been very happy.
Bernadette Kulas -
Learned from Chad on upgrading power on the Deluxe which was informative and interesting. (Employee: Chad Cox)
Tina Woody -
Just had the 50K service done on my 2014 Street Glide Special. My bike runs and looks like it did when she was new. Thanks to Dennis and the rest of the service department for keeping us safe on the highway.
William Heron -
I was in and out within 30 minutes. I can't ask for anymore.
Richard Parkin -
Dropped bike off in the evening and asked if it could be ready by noon the next day. When I arrived at noon the next day the work was done and I quickly reviewed the bill/work with service and was on my way. Great job! (Employee: Chad Cox)
Terry Speed -
Sam is new but doing great (Employee: Chad Cox)
Tim and Melody Carter -
Quick visit for a qt of 20-50. Nice dealership!
Tom Moncure -
On my last visit I was served by Debby. She is a very informed lady that pointed our things that I should know about on my maintenance. Plus being to to the Virginia area was helpful about the local area.
Forrest Stevenson -
I recently bought a battery for my Sportster. Debi Panhead Myers was as usual her professional, courteous lovely self. My wife and I have been a customer of the HRHD dealership for a number of years dating back to when the business was located near the Daily Press Newspaper Operation. The service we have received has always been Outstanding by all individuals - Bob PK Wood, Kevin Weeks, Mary Ann Wood, Jon Dowler, Dennis Clark and many others. Thank You All. Dusty
Ellsworth dusty Funk -
Everytime I visit either Hampton Roads or Southside I feel like I am family! It is very nice to have people know you by your first name when you go into shop, get work done, or just to visit! Thank you!!
Rob Holman -
Debbie (spelling) in parts was extremely helpful with my purchase this past weekend. Also, Nate Turner was instrumental in setting up my bike to my comfort level at purchase time. Both are to be thanked on my behalf. Zeke B. (REALLY?? Who has time to read all of the Terms of use in fine print???).
Zeke Broadley -
Chad, I always have a good experience when I'm in HRHD. I usually look for Debbie in Parts and she takes good care of me. Others always have as well. (Employee: Chad Cox)
John Mcneary -
Just finished riding the Tail of the Dragon and other challenging roads. On the way home I heard some noise coming from my front end. I was due for service when I returned home so dropped off the bike the next day. I asked Little John to have my front end checked out as well as a few other things while the oil was being changed. He called and told me my front wheel bearing was going out and I had some dry rot in my front tire. Sure lucky I made it home in one piece. Had the tire and wheel bearing replaced. I'm very happy they found these problems and corrected them. I am very disappointed in Harley Davidson quality though. So far, I've had to have my clutch cylinder replaced and my front wheel bearing replaced and the bike only has 15,000 miles on it. I recommend to everyone that they purchase the extended warranty coverage because they're sure going to need it.
Douglas Alexander -
Deb, Parts Department, is the best at getting/finding/ordering the right parts for your Harley ensuring that it's going to be the best fit for what you want or need.
Robert Marvin -
Was treated very well by everyone involved and Dennis treated my bike very well and it looked good when I picked it up. Thanks to everyone
Robert Lentz -
Nate answered my questions and helped me find what I needed. He placed the order. He gave good advice and didn't hesitate to give an estimate of the labor costs involved.
Joe Legaspi -
I think my service was good, on time, and done well
William Dixon -
It is great working with Maryann in service. I have never had a bad experience working with her!
Robert Holman -
Thanks for all your help Chad! Debbie was so helpful and I will be a customer for life! (Employee: Chad Cox)
Ernest Hensel -
HAD A GOOD TIME LOOKING AT NEW BIKES. THE IEMS I BOUGHT WERED JUST WHAT I WANTED. THE CLERK WAS VERY NICE AND WAS FUN TALKING TO ABOUT THNGS.
Jay Street -
The sales associate was very helpful and pleasant. Love going into this dealer, everyone is so nice and helpful
James Pearson -
Wish it was as painless to get my car inspected.
Derek Sikes -
Just recently purchased a new helmet sales staff were very helpful.
Edward Self -
Swapped slip on mufflers but the ones ordered from HD did not arrive correctly, one was correct the other not. Debbie in parts and Chad along with Nate and Maria Ann jumped right on it to get this corrected. Good team work and got me on the road with a minimum amount of delay. (Employee: Chad Cox)
Anonymous Anon -
Great Folks Real Professionals Fast Service Thanks To All (Employee: Chad Cox)
Tom Harlan -
Very professional and provided personal attention from both the mechanic and service counter. Thanks (Employee: Chad Cox)
Tim and Tania Benedetto -
Everyone is always polite and quick to help.Great Service Always!
Ryan Kemp -
We have always bought our bikes at HRHD, and will continue to do so, WHY? Because of the way we are treated by Chad and his family, and that is to be treated just like family! I also love the fact that the entire HRHD Staff are trained to be the same way, and this is why I always say, This is my second family (Employee: Chad Cox)
Corrina Bunch -
Excellent service by all departments and employees. Treated very well. No complaints. Big thanks to Junior, Pam, Mary ann, and number of others who I can remember their names.
Stanley Stout -
As always speacal thanks to Debbie, Donna! (Employee: Chad Cox)
Max Kassis -
Thank you Debbie for helping me to find the right parts for my bike.I will always come to you for help
Chuck Stay Iii -
Service ataff is always very friendly & very professional.
Claude Gist -
Friendly service. My part was not in stock but ordered immediately. Great store, clean and easy to find everything I was looking for. (Employee: Chad Cox)
-Anonymous -
He has been very helpful with being able to answer any of my questions or if he doesn't quite know the answer he has been able to get me in touch with the right people. (Employee: Chad Cox)
Donald Boyles -
Consistent is best word to discribe Chad. Always completely helpful. Always makes time to fully deal with items not just pacify enough to move onto the next. Thank you Chad (Employee: Chad Cox)
Tim Hurley -
Everything was real cool. Was able to help me what what I needed and seemed happy to help me. Parts I needed were in stock, which made my day. Also had to ask the service department about putting a part on and they gave me their advise on it. Which help me out a lot that day. So thx to the staff at hampton roads in Yorktown, VA
Victor Perez -
Could not have received better or more prompt service from Mary Ann and JR, thanks so much! Great to see Mary Ann back!!!!!
Lewis Bellinger -
I dropped in for a state inspection. No appointment necessary. I was in and out in less than an hour. All set for another 12 months of riding. Thanks to the friendly staff for making this a pleasant experience.
Jacob Brodersen Iii -
Could not have received better or more prompt service from Mary Ann and JR, thanks so much! Great to see Mary Ann back!!!!!
Lew Bellinger -
Thank you and your parts department personnel for a pleasant experience ! You are the HQ on the peninsula for everything HD ! Your promotions are good as well.
Tim Cavanaugh -
Had the service and front end lowering kit installed as recommended by the service department . It was the best modification. Handling and manuvering improved significantly.
Walter Flint -
I had some new additions put on the bike. Love'em. Did a great job and looks great too. I am so happy. Thanks guys. Big shout out to Mike. (Employee: Chad Cox)
Jason and Megan Collins -
A wonderful place to be while shopping or just hanging out at the store, the employees always helpful and eager to answer any of my questions pertaining to my 2013 Harley Fat Boy Lo.....
Ruben Nieves -
Always a good experience. The ladies in clothing will let you know if the sizes run small, so your not back and forth in the dressing room. They are always friendly and most know me by name and know who I ride with. They are really good at quickly bagging up a surprise (gift) purchase for my better half when he's in the store with me.
-Anonymous -
Debi is my gal. Always great service. Friendly and helpful, but then again that is common at HRHD PARTS. thanx.
Robert bob Bougher -
I'm happy to say that every one at H.R.H.D. has been great to me.
James tommy Corbett -
Went in to buy a half helmet, the sales woman was helpful and friendly, after I left I got a phone call to notify me that I had won the first door prize of the day. WOOOHOOOOO !!!!! So I got a free t shirt to boot, when I went back to get the shirt I purchased a fork bag.
Tracey Hopwood -
Chad-the Service Team was EXCELLENT in getting my bike back up and running. Ricky, Mike, JW, John, and Mary Anne. So, so thankful for all they did for me! They even let me go back and visit my bike while we were both waiting to heal!!! Kudos to all the aforementioned and THANKS to the entire HRHD Team! Robin
Robin Wyatt -
Having no credit historymade buying a bike more difficult. However Cowboy and Steve did everything that they could possibly do to help, and end the end i got the bike (a badass sportster). If i hadn't been going to Harley almost weekly for the last two months, i probably wouldn't have got it, because once you know the folks in there, they are so kind hearted that they eill try to do what it takes to get you a bike. They want you to get a bike as much as you want the bike. Debi and Donna were also wonderful with helmets and motorclothes! Overall, it was an amazing experience, and i know that in the future if i want to trade up, they'll have my back and help me do it right. Once you get past thw credit history, the process is easy and painless
Krissy Hogge -
Chad has always soved any problems I've had to my satifaction (I have had very few problems thou)! He is a good friend as well, always has a good word for you.
Edward Marvin -
Needed a Helmet got one and got a discount Thanks Chad
Gary and Barbara Richards -
The service writers are great, John is always nice. I enjoy coming there. (Employee: Chad Cox)
William White -
Service is outstanding and the team is excellent. Can't imagine going anywhere else.
Taco and Cyndi Villarial -
The staff at HRHD was very professional, helpful and friendly. Salesman Lee Cowboy was great to work with and I am satisfied with the final deal. I highly recommend HRHD.
Dranan Sparks -
the staff are always friendly & very helpful.
Anonymous Anon -
The usual friendly professional customer service.
Shawn Cooper -
Been awhile since my last visit both Deb and JW took care of me and answered some question. I wouldn't mind know best out the door price on a loaded Road Glide; no prices on bikes. Thanks. WOODY
Anonymous Anon -
I called ahead and made my service appt. Earlier in the week for a Sat. 1st thing customer waiting . I like to get there for when you guys open up. Get in and out. I live 4 hrs away . Unfortunately there was an accident on 64 which caused me to arrive late. John and the Service Team at HRHD still were able to get me in and out in record time. Congratz to the team at HRHD for a job well done. (Employee: Chad Cox)
Alexander Schoenthal -
Once again the staff is attentive and professional. Faces keep changing, but the service remains top notch. I hope Jon stays for a long time.
John Cali -
The big guy at the service counter is very nice and helpful. The last time my bike was there for service it looked worse when I got it back than it did when I dropped it off. This time they did a great job cleaning it. I know it has to add to the cost of service but I don't care. I love getting my bike back clean. It is hard for me to imagine what you could do to make your store better. Thanks
Bruce Baughman -
The service I received was superb!
ACE Alston -
Great service,took me without an appointment.Clothes department really helped me with the Harley leather jacket I bought.
Thomas Allen -
John in service is always helpful and friendly. Mike is the tech mechanic I always ask for is absolutely the best.
David Clark -
Stacey was very helpful and friendlyr
Matthew Husson Iii -
HRHD takes care of my bike. Took it in for an inspection and needed rear breaks. Work down fast and at a good price! (Employee: Chad Cox)
Janee Ealey -
John was excellent. I had extensive work done on my bike, and he kept me informed the entire time, and even finished sooner that I would have thought he would. I even met with mechanic, and he showed me what he was found.
John Barron -
Brought my bike in for the 7,500 service was in and out in less than 2 hrs. (Employee: Chad Cox)
Terry Kenreigh -
I went in with a specific amount in my head I tried multiple bikes and found one I loved and they did the best they could to make it work granted I'm paying twice as much a month then I wanted to I got a whole lot more bike as well the one thing that surprised me in a negative way would be that when it was all said and done I'm paying twice the value of the bike due to warranties and service plans I got a 10000 dollar bike but I'm paying 20000 when it's all said and done hard pill to swallow but all in all service was great people were great and I will certainly refer other to shop here.
Donovan Jewell -
Excellent Dealership (Employee: Chad Cox)
Michael Robinson Sr -
John in service did an outstanding job when my bike was in service, informative and knowledgeable (Employee: Chad Cox)
Mark Mulvaney -
Sawyer- iacovazzi
LESLIE Sawyer- iacovazzi -
Amazed with the helpfulness of this dealership. Quick to assist in getting the right part or accessory need for your ride. Will definately be making another trip here!
Brian Ferguson -
the sales staff is awesome
KEITH dudney -
Service was great and I have a nice time there ,even with the event, I buy a part for my bike and it looks very well,but the staff is friendly keep up the good work Thank you! (Employee: Chad Cox)
JAMES Bailey Jr -
Danny & Chad Cox, Darrell King and Rob Jordon at Hampton Roads Harley gave me a great deal on my replacement cop bike. More than a great deal these guys are no pressure and they know there stuff. Another way of saying it - very professional . I very much enjoyed getting my 2nd Cop Harley from these guys. (Employee: Chad Cox)
Joseph and Elisa Hyatt -
I had a wonderful experience buying my new Harley Davidson. I told them what I was looking for and the type of riding in would be doing and they helped me find the bike of my dreams. (Employee: Chad Cox)
DONALD Jewell -
Quickly replaced my rear tire (Employee: Chad Cox)
JENNINGS Handy -
Our sales person was Dennis and he was patient, courteous and great. My husband was in a lot of pain from his back and not the easiest to deal with but Dennis was still great.
BONITA Bowles -
everyone is always willing to help you get what you need.
TIM HARRIS -
Brandon was helpful to remedy an incorrect headlamp installed during my recent service visit. Turns out I need a Bosch lens/housing that came with the 67907-96 Nacelle assy that was installed at the time of my 2003 Heritage Softail purchase in 2003. I will need to replace the correct one soon (for a cleaner look). Jon was very polite and attentive to my service needs. Tech. Charlie spoke with me on the phone and put my mind at ease about the headlamp (just an oversight). Making the appt was very easy and the time it was in the shop was fast! Very professional experience! Extremely satisfied and will see you soon with the headlamp replacement.
Gary Tibert -
Great selection, knowledgable and friendly staff!
-Anonymous -
I have always received excellent service from HRHD. I frequent the store for clothes, parts and service. Sometime I just go in for the friendly love that I receive. My loyalty goes back with TJ, Panhead Debbie, Chad and others. Thank you HRHD for all that you do.
-Anonymous -
Junior has installed a number of significant engine modifications to my 2000 FXST over the past 16 years, and his work has been top class every time! Because of Junior's superior skills, I have NEVER had a breakdown of any type and I now have almost 50,000 miles on the bike. Plus, the bike makes more than 100 rwhp and runs like a dream. Keep up the good work, Junior!
Anonymous Anon -
I won't take my Harley anywhere else. The crew at HRHD knows me and they know my bike. They are always courteous and professional, and I have never had to take the bike in for the same issue twice.
PETE Romeo -
I came in to spend the $75 gift card my wife gave me for Father's Day. All to motorclothes staff where helpful and friendly and handled my transaction in a personable and professional manner.
Arthur Berkley -
I had a leak on the stator plug. It was fixed the bike washed and ready when promised. As always.
FROSTY Pentecost -
Great service and tons of knowledge
JOSE Velez -
A great place to buy a bike or what ever you need. Great people
GENE Greubel -
As always either at HRHD or SSHD I'm always taking care of.
-Anonymous -
Went in for my service a.day they were done quickly. Explained what they did, even washed my bike!
Eric Thompson -
Thanks to Chad for hosting the July 4th weekend bash at HRHD! The bands were great, the food vendors were awesomely fantastic, and the employees who worked late into Friday night seemed to be having a good time as well.
LEI LANI Lucero -
I was pleased with the service of my 2015 flhtk Limited and with the help any questions I had from the other departments
Charles Amos -
Totally enjoyed, everything there. Good deals on the tent sales and a good show, by the stunt riders.
WAYNE THOMAS Thomasson -
People are very friendly enjoy visiting store
LINDA Hartman -
Very friendly and helpful.
JAMES Barton -
I've been coming to this shop for years and never once have I had a bad experience. I feel like one of the family. Always welcome. Thanks for the great job everyone does in all departments. Believe me I have experienced all of them at one time or another. I'm always greeted with a smile and in most cases a hug too. Stay happy and treat customers with respect and you will prosper.
ROMAINE Cockrell -
Great service and friendly chat every time I visit!
STERLING Driver -
The service has been great on doing my lifetime service maintenance when I bring it in on a regular basis.
ROBERT ALDRIDGE -
Excellent sales department personnel were easy to work with. Parts deparmet personnel were very helpfull with ensuring all the extras for my bike were ordered . and the service department is awesome. JUst a great group of personnel to work with. Made for an awesome buying expaerience with out any hassels. And I can't forget the finance department she was awesome.
MIKE Catalino -
The wait time was minimal for the fitting room and purchase time. Had a great time at the celebration party.
Paul and Cathy J Bonser -
Very informative and not pushy
John Tugwell -
Walked in asked for inspection, 20 minutes later good to go. Service manager is always a friendly top notch guy. Beats some other guys they have had hands down.
Floyd South -
My experience with the service department was excellent. I can't say the same for your new phone system. I left two messages on different days. My call wasn't returned until I called the main office and talked to one of your employees.
Alvin and Judy Brittingham -
Purchased a new Harley shirt! Thank you to MaryAnn Cox for such great help and excellent customer service!
Mary lisa Haggerty -
Stacie and all the folks at HRD are always helpful and super friendly. I would recommend HRD to all my Brothers and Sisters.
Eddie and Sandy Goff -
HRHD has always given me Great service! Thank-you!
-Anonymous -
: )
Glenn and Judy Pine -
Debbie has always been very helpful to me since I first Started coming to HRHD 6 years ago.
Patsy Wiley -
Blown away by the latest process changes at HRHD, dropped off my bike without appointment and it was politely and professionally received and I also received two calls during the process and had the bike back the next day. Wow, this was GREAT!!! The service department reviewed items and requirements and made recommendations, I am very appreciative of their procedures and care.
Delbert Hundley Jr -
Service fast - Problem fixed - Fair price
Jack Elberfeld -
Called in, got appointment right away...
Robert biker Bob Grimes -
Donna Cox helped my wife and I out. She was very helpful and patient.
Thomas Rehkamp -
Quick, Efficient, and Exceeded Expectations...
Greg Ozzimo -
Very easy financing
James Dunithan -
Would like to make a special shout out to John in Service dept. I Had lost my only Key Fob and did not Know my PIN.
Called in and talk to JOHN in service, he was positive we could figure it out Had to trailer my bike to HRHD w/out appointment
John was a tremendous help with the whole process and guided me along the way.
My Security PIN# had been entered by Dealer, however it was changed by the previous owner and not provided at time of sale.
W/ some difficulty, I was able to retrieve Security PIN# from previous owner.
A shout out to JOHN in the Service Dept, and staff
Thank YouCHRISTOPHER LOPEZ, HAMPTON, VA
Had to purchase a battery for my wifes Sportster. HRHD was the closest dealership to my new home. I felt like I had been treated like a cherished member of the family. Everyone was professional and polite and ensured that I was helped. It had been a while since my last visit and nothing had changed.